May 2009 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers


These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable XLS files.

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:


NAICS 561420 - Telephone Call Centers

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 440,710 100.00% $11.62 $14.67 $30,520 1.1 %
 
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 11,110 2.52% $40.49 $47.28 $98,340 1.7 %
11-1011 Chief Executives 690 0.16% $77.68 $81.34 $169,190 4.6 %
11-1021 General and Operations Managers 3,880 0.88% $39.31 $47.46 $98,710 2.9 %
11-2011 Advertising and Promotions Managers 40 0.01% $42.65 $49.25 $102,450 10.9 %
11-2021 Marketing Managers 680 0.15% $47.87 $50.61 $105,260 3.6 %
11-2022 Sales Managers 1,340 0.30% $37.81 $42.34 $88,070 2.8 %
11-2031 Public Relations Managers 60 0.01% $41.57 $45.19 $94,000 10.6 %
11-3011 Administrative Services Managers 780 0.18% $32.85 $36.58 $76,090 2.8 %
11-3021 Computer and Information Systems Managers 1,190 0.27% $42.56 $47.47 $98,750 3.5 %
11-3031 Financial Managers 510 0.12% $43.50 $49.27 $102,480 3.0 %
11-3041 Compensation and Benefits Managers 110 0.02% $37.55 $39.40 $81,960 5.9 %
11-3042 Training and Development Managers 480 0.11% $28.75 $31.98 $66,520 2.5 %
11-3049 Human Resources Managers, All Other 250 0.06% $37.50 $40.21 $83,650 2.3 %
11-3071 Transportation, Storage, and Distribution Managers 50 0.01% $38.03 $43.29 $90,040 8.7 %
11-9041 Engineering Managers 80 0.02% $64.86 $69.05 $143,630 6.0 %
11-9199 Managers, All Other 630 0.14% $32.00 $37.00 $76,960 6.9 %
 
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 13,210 3.00% $22.23 $24.47 $50,890 1.6 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 220 0.05% $26.03 $27.36 $56,900 2.5 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 340 0.08% $20.04 $22.29 $46,370 3.1 %
13-1051 Cost Estimators 240 0.05% $33.66 $33.39 $69,440 3.1 %
13-1071 Employment, Recruitment, and Placement Specialists 960 0.22% $18.05 $19.33 $40,220 1.3 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 430 0.10% $19.90 $21.82 $45,380 2.8 %
13-1073 Training and Development Specialists 3,560 0.81% $17.72 $19.56 $40,680 1.3 %
13-1079 Human Resources, Training, and Labor Relations Specialists, All Other 750 0.17% $23.75 $25.18 $52,360 2.3 %
13-1081 Logisticians 70 0.02% $32.03 $32.43 $67,460 3.1 %
13-1111 Management Analysts 1,750 0.40% $26.02 $27.66 $57,540 2.5 %
13-1199 Business Operations Specialists, All Other 3,160 0.72% $25.27 $26.84 $55,830 4.4 %
13-2011 Accountants and Auditors 850 0.19% $25.12 $26.43 $54,980 4.0 %
13-2031 Budget Analysts 50 0.01% $21.10 $23.58 $49,040 8.4 %
13-2041 Credit Analysts 110 0.02% $26.14 $30.31 $63,040 8.0 %
13-2051 Financial Analysts 290 0.07% $32.95 $34.59 $71,950 3.9 %
13-2099 Financial Specialists, All Other 260 0.06% $27.00 $29.32 $60,980 4.2 %
 
Computer and Mathematical Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Science Occupations 16,740 3.80% $22.68 $26.21 $54,510 4.1 %
15-1021 Computer Programmers 1,460 0.33% $27.73 $29.27 $60,880 3.9 %
15-1031 Computer Software Engineers, Applications 430 0.10% $40.16 $40.45 $84,140 2.4 %
15-1032 Computer Software Engineers, Systems Software 1,040 0.24% $43.74 $42.97 $89,380 2.9 %
15-1041 Computer Support Specialists 7,730 1.75% $14.70 $16.28 $33,870 4.0 %
15-1051 Computer Systems Analysts 2,340 0.53% $37.25 $36.41 $75,730 3.2 %
15-1061 Database Administrators 490 0.11% $27.62 $29.26 $60,860 2.4 %
15-1071 Network and Computer Systems Administrators 1,480 0.34% $31.90 $33.03 $68,700 2.7 %
15-1081 Network Systems and Data Communications Analysts 970 0.22% $31.23 $31.60 $65,720 3.5 %
15-1099 Computer Specialists, All Other 140 0.03% $29.45 $29.35 $61,060 3.7 %
15-2031 Operations Research Analysts 650 0.15% $37.88 $38.01 $79,060 4.1 %
 
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 1,560 0.35% $26.86 $29.37 $61,100 8.4 %
17-2071 Electrical Engineers (8) (8) $38.80 $38.24 $79,530 3.5 %
17-2072 Electronics Engineers, Except Computer 480 0.11% $40.14 $40.27 $83,750 2.0 %
17-2199 Engineers, All Other 70 0.02% $37.01 $37.24 $77,460 3.5 %
17-3023 Electrical and Electronic Engineering Technicians 90 0.02% $29.04 $28.72 $59,730 2.3 %
 
Life, Physical, and Social Science Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
19-0000 Life, Physical, and Social Science Occupations 1,720 0.39% $28.48 $30.71 $63,870 4.0 %
19-3021 Market Research Analysts 1,210 0.27% $31.62 $32.53 $67,670 3.6 %
 
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations 80 0.02% $51.72 $61.43 $127,770 7.4 %
23-1011 Lawyers 60 0.01% $73.59 $73.86 $153,620 7.7 %
 
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 1,030 0.23% $23.69 $25.29 $52,600 3.4 %
27-1024 Graphic Designers 130 0.03% $23.48 $25.50 $53,030 6.2 %
27-3031 Public Relations Specialists 380 0.09% $23.38 $26.43 $54,970 6.2 %
27-3041 Editors 70 0.02% $18.20 $22.83 $47,490 6.7 %
27-3042 Technical Writers 90 0.02% $25.33 $25.64 $53,330 3.6 %
 
Healthcare Practitioner and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioner and Technical Occupations 410 0.09% $27.56 $29.52 $61,410 3.8 %
29-1111 Registered Nurses 350 0.08% $27.62 $29.16 $60,660 4.0 %
 
Healthcare Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
31-0000 Healthcare Support Occupations 50 0.01% $7.99 $10.66 $22,170 9.4 %
 
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 140 0.03% $11.26 $13.56 $28,200 5.3 %
33-9032 Security Guards 110 0.02% $10.55 $11.53 $23,980 4.3 %
 
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 770 0.17% $9.80 $10.82 $22,510 3.3 %
37-1011 First-Line Supervisors/Managers of Housekeeping and Janitorial Workers 90 0.02% $14.28 $14.91 $31,020 6.2 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 590 0.13% $9.51 $10.17 $21,160 3.4 %
37-2012 Maids and Housekeeping Cleaners 40 0.01% $9.18 $9.50 $19,760 4.0 %
37-3011 Landscaping and Groundskeeping Workers 40 0.01% $10.50 $11.18 $23,250 7.7 %
 
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 164,970 37.43% $10.00 $12.00 $24,960 1.1 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 950 0.22% $16.02 $17.51 $36,420 2.1 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 6,130 1.39% $19.15 $23.78 $49,450 2.1 %
41-2031 Retail Salespersons 910 0.21% $12.95 $13.97 $29,060 3.7 %
41-3011 Advertising Sales Agents 250 0.06% (8) (8) (8) (8)
41-3021 Insurance Sales Agents (8) (8) $13.25 $14.26 $29,660 4.4 %
41-3099 Sales Representatives, Services, All Other 5,680 1.29% $17.17 $23.31 $48,490 6.5 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 1,540 0.35% $37.67 $39.99 $83,170 4.8 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 1,710 0.39% $16.75 $20.86 $43,390 5.2 %
41-9011 Demonstrators and Product Promoters 430 0.10% $12.45 $14.44 $30,040 10.5 %
41-9031 Sales Engineers 50 0.01% $45.10 $43.72 $90,940 4.1 %
41-9041 Telemarketers 145,920 33.11% $9.58 $10.56 $21,960 0.9 %
41-9099 Sales and Related Workers, All Other 330 0.07% $12.62 $14.14 $29,410 5.9 %
 
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 222,630 50.52% $11.84 $13.00 $27,040 0.8 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 12,180 2.76% $19.54 $21.06 $43,800 1.1 %
43-2011 Switchboard Operators, Including Answering Service 18,680 4.24% $10.75 $11.37 $23,640 1.5 %
43-2021 Telephone Operators 2,180 0.49% $10.35 $11.71 $24,350 7.0 %
43-3011 Bill and Account Collectors 4,030 0.91% $13.22 $14.30 $29,740 7.4 %
43-3021 Billing and Posting Clerks and Machine Operators 1,390 0.32% $10.98 $12.34 $25,660 7.2 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,600 0.36% $15.14 $15.61 $32,460 3.0 %
43-3051 Payroll and Timekeeping Clerks 630 0.14% $15.05 $15.29 $31,800 2.4 %
43-4051 Customer Service Representatives 159,410 36.17% $11.60 $12.43 $25,850 1.0 %
43-4071 File Clerks 380 0.09% $10.20 $12.18 $25,320 7.6 %
43-4111 Interviewers, Except Eligibility and Loan 590 0.13% $12.06 $12.26 $25,500 8.6 %
43-4131 Loan Interviewers and Clerks 60 0.01% $15.42 $16.20 $33,700 4.6 %
43-4151 Order Clerks 3,910 0.89% $11.41 $11.96 $24,880 2.3 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 830 0.19% $15.36 $15.80 $32,860 1.3 %
43-4171 Receptionists and Information Clerks 1,360 0.31% $11.48 $11.50 $23,930 5.1 %
43-4199 Information and Record Clerks, All Other 440 0.10% $16.21 $16.88 $35,120 2.8 %
43-5031 Police, Fire, and Ambulance Dispatchers (8) (8) $17.66 $17.64 $36,700 6.5 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 950 0.22% $15.37 $17.78 $36,990 12.3 %
43-5061 Production, Planning, and Expediting Clerks 920 0.21% $16.08 $17.00 $35,350 2.9 %
43-5071 Shipping, Receiving, and Traffic Clerks 370 0.08% $9.93 $10.77 $22,410 4.3 %
43-5081 Stock Clerks and Order Fillers 710 0.16% $11.07 $11.16 $23,220 2.7 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 160 0.04% $14.95 $15.26 $31,730 2.8 %
43-6011 Executive Secretaries and Administrative Assistants 2,070 0.47% $18.38 $18.79 $39,080 2.5 %
43-6014 Secretaries, Except Legal, Medical, and Executive 1,440 0.33% $12.89 $13.33 $27,730 2.5 %
43-9011 Computer Operators 500 0.11% $15.73 $16.99 $35,340 1.9 %
43-9021 Data Entry Keyers 1,970 0.45% $11.38 $12.00 $24,950 3.7 %
43-9022 Word Processors and Typists (8) (8) $14.52 $14.90 $30,990 4.9 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 380 0.09% $12.24 $12.39 $25,780 1.8 %
43-9061 Office Clerks, General 3,500 0.79% $11.63 $12.20 $25,370 1.3 %
43-9071 Office Machine Operators, Except Computer 50 0.01% $14.76 $15.14 $31,490 4.2 %
43-9111 Statistical Assistants 50 0.01% $14.35 $15.03 $31,260 3.3 %
43-9199 Office and Administrative Support Workers, All Other 660 0.15% $13.09 $13.88 $28,860 3.2 %
 
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,180 0.27% $16.96 $20.18 $41,970 9.1 %
49-1011 First-Line Supervisors/Managers of Mechanics, Installers, and Repairers 270 0.06% $33.37 $31.62 $65,760 5.3 %
49-2022 Telecommunications Equipment Installers and Repairers, Except Line Installers 450 0.10% $11.33 $16.73 $34,790 13.9 %
49-9042 Maintenance and Repair Workers, General 290 0.07% $13.80 $14.74 $30,650 5.3 %
49-9099 Installation, Maintenance, and Repair Workers, All Other 40 0.01% $19.98 $20.03 $41,660 6.6 %
 
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 370 0.08% $14.49 $18.08 $37,600 7.3 %
51-1011 First-Line Supervisors/Managers of Production and Operating Workers 90 0.02% $24.69 $27.86 $57,950 11.9 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 100 0.02% $12.10 $13.30 $27,660 5.7 %
51-9111 Packaging and Filling Machine Operators and Tenders 40 0.01% $10.63 $10.70 $22,250 3.3 %
 
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 780 0.18% $10.74 $11.48 $23,880 3.9 %
53-3033 Truck Drivers, Light or Delivery Services 310 0.07% $10.98 $11.28 $23,460 6.0 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 190 0.04% $11.97 $12.67 $26,350 5.8 %
53-7064 Packers and Packagers, Hand 220 0.05% $8.86 $9.79 $20,360 5.5 %

About May 2009 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.




Other OES estimates and related information:

May 2009 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2009 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2009 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2009 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2009 Occupational Employment and Wage Estimates in Zipped XLS files

Technical notes

 

Last Modified Date: May 14, 2010