May 2010 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers


These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable XLS files.

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:


NAICS 561420 - Telephone Call Centers

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 437,890 100.00% $11.84 $14.87 $30,940 1.0 %
 
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 10,050 2.30% $41.35 $47.99 $99,820 1.6 %
11-1011 Chief Executives 510 0.12% (5) $84.90 $176,600 4.0 %
11-1021 General and Operations Managers 3,620 0.83% $39.83 $47.92 $99,660 3.0 %
11-2021 Marketing Managers 610 0.14% $46.84 $50.43 $104,900 3.9 %
11-2022 Sales Managers 1,270 0.29% $40.46 $45.57 $94,780 2.8 %
11-2031 Public Relations and Fundraising Managers 50 0.01% $42.18 $45.82 $95,310 8.8 %
11-3011 Administrative Services Managers 840 0.19% $33.40 $36.45 $75,810 2.7 %
11-3021 Computer and Information Systems Managers 880 0.20% $45.96 $50.08 $104,180 3.2 %
11-3031 Financial Managers 510 0.12% $43.91 $49.19 $102,310 3.2 %
11-3071 Transportation, Storage, and Distribution Managers 50 0.01% $39.49 $43.34 $90,140 5.9 %
11-3111 Compensation and Benefits Managers 70 0.02% $35.58 $38.37 $79,820 5.8 %
11-3121 Human Resources Managers 280 0.06% $38.84 $41.10 $85,490 2.0 %
11-3131 Training and Development Managers 380 0.09% $29.76 $32.91 $68,450 2.2 %
11-9041 Architectural and Engineering Managers 90 0.02% $62.51 $65.19 $135,600 4.4 %
11-9199 Managers, All Other 550 0.13% $35.09 $39.41 $81,970 6.0 %
 
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 14,370 3.28% $23.39 $25.70 $53,450 1.6 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 170 0.04% $26.01 $26.77 $55,670 2.1 %
13-1041 Compliance Officers 400 0.09% $21.23 $22.73 $47,270 2.8 %
13-1051 Cost Estimators 230 0.05% $35.51 $35.28 $73,380 3.5 %
13-1078 Human Resources, Training, and Labor Relations Specialists, All Other* 1,700 0.39% $21.41 $23.02 $47,880 1.2 %
13-1081 Logisticians 90 0.02% $30.92 $31.42 $65,350 3.1 %
13-1111 Management Analysts 1,470 0.34% $27.09 $29.09 $60,510 2.5 %
13-1141 Compensation, Benefits, and Job Analysis Specialists 260 0.06% $21.45 $23.01 $47,860 3.2 %
13-1151 Training and Development Specialists 3,770 0.86% $18.12 $19.79 $41,170 1.2 %
13-1161 Market Research Analysts and Marketing Specialists* 1,120 0.26% $30.37 $32.04 $66,650 3.5 %
13-1199 Business Operations Specialists, All Other* 2,830 0.65% $28.97 $29.24 $60,820 3.4 %
13-2011 Accountants and Auditors 880 0.20% $25.15 $27.03 $56,210 2.6 %
13-2031 Budget Analysts 40 0.01% $24.09 $24.49 $50,940 6.7 %
13-2041 Credit Analysts 300 0.07% $30.05 $32.36 $67,300 3.3 %
13-2051 Financial Analysts 320 0.07% $34.66 $35.86 $74,590 4.4 %
13-2061 Financial Examiners 30 0.01% $19.68 $30.02 $62,440 20.9 %
13-2072 Loan Officers 40 0.01% $29.30 $31.58 $65,690 10.0 %
13-2099 Financial Specialists, All Other 310 0.07% $27.42 $29.68 $61,740 4.8 %
 
Computer and Mathematical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Occupations 13,200 3.01% $23.15 $26.75 $55,640 2.8 %
15-1121 Computer Systems Analysts 1,300 0.30% $33.63 $33.92 $70,550 3.4 %
15-1131 Computer Programmers 1,010 0.23% $26.55 $29.39 $61,130 4.8 %
15-1132 Software Developers, Applications 350 0.08% $40.54 $40.41 $84,050 3.0 %
15-1133 Software Developers, Systems Software 710 0.16% $43.29 $42.88 $89,190 3.1 %
15-1141 Database Administrators 360 0.08% $27.31 $28.62 $59,520 2.1 %
15-1142 Network and Computer Systems Administrators* 1,390 0.32% $31.26 $32.34 $67,260 1.9 %
15-1150 Computer Support Specialists 6,430 1.47% $17.95 $19.03 $39,590 2.0 %
15-1179 Information Security Analysts, Web Developers, and Computer Network Architects 880 0.20% $33.47 $34.21 $71,150 2.5 %
15-1799 Computer Occupations, All Other* 170 0.04% $24.49 $24.67 $51,310 11.0 %
15-2031 Operations Research Analysts 570 0.13% $37.56 $38.41 $79,890 3.1 %
 
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 1,680 0.38% $30.18 $30.93 $64,340 6.2 %
17-2072 Electronics Engineers, Except Computer 790 0.18% $38.22 $38.54 $80,160 1.6 %
17-2199 Engineers, All Other 50 0.01% $37.32 $38.62 $80,320 6.6 %
17-3023 Electrical and Electronics Engineering Technicians 120 0.03% $23.75 $25.91 $53,890 2.7 %
 
Legal Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
23-0000 Legal Occupations 130 0.03% $30.74 $42.91 $89,260 11.3 %
23-1011 Lawyers 60 0.01% $67.07 $68.81 $143,120 8.0 %
23-1022 Arbitrators, Mediators, and Conciliators 50 0.01% $16.79 $18.55 $38,580 6.2 %
 
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 970 0.22% $23.32 $24.21 $50,350 3.3 %
27-1024 Graphic Designers 200 0.05% $25.69 $24.84 $51,670 9.2 %
27-3031 Public Relations Specialists 280 0.06% $22.36 $24.26 $50,450 4.4 %
27-3041 Editors 80 0.02% $18.71 $22.78 $47,380 6.3 %
27-3042 Technical Writers 60 0.01% $23.66 $23.85 $49,610 3.6 %
 
Healthcare Practitioners and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioners and Technical Occupations 350 0.08% $28.10 $30.06 $62,530 3.7 %
29-1111 Registered Nurses* 300 0.07% $28.23 $29.78 $61,930 4.6 %
 
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 190 0.04% $11.49 $14.17 $29,470 6.4 %
33-9032 Security Guards 160 0.04% $11.02 $12.90 $26,820 6.6 %
 
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 680 0.16% $10.28 $11.23 $23,350 3.1 %
37-1011 First-Line Supervisors of Housekeeping and Janitorial Workers 40 0.01% $16.14 $16.73 $34,800 4.4 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 540 0.12% $9.96 $10.77 $22,410 3.2 %
37-2012 Maids and Housekeeping Cleaners 40 0.01% $10.52 $10.64 $22,140 3.4 %
37-3011 Landscaping and Groundskeeping Workers 50 0.01% $10.28 $11.09 $23,070 6.3 %
 
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 161,470 36.87% $10.38 $12.63 $26,270 1.1 %
41-1011 First-Line Supervisors of Retail Sales Workers 890 0.20% $16.61 $18.21 $37,870 2.4 %
41-1012 First-Line Supervisors of Non-Retail Sales Workers 6,060 1.38% $20.71 $25.11 $52,240 2.0 %
41-2011 Cashiers 30 0.01% $9.98 $11.24 $23,380 9.3 %
41-2031 Retail Salespersons 1,200 0.27% $13.49 $14.31 $29,760 3.5 %
41-3011 Advertising Sales Agents 320 0.07% (8) (8) (8) (8)
41-3021 Insurance Sales Agents (8) (8) $13.65 $18.29 $38,050 14.5 %
41-3099 Sales Representatives, Services, All Other 8,600 1.96% $19.53 $22.30 $46,380 4.4 %
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products 1,170 0.27% $38.09 $39.01 $81,140 7.1 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products 1,720 0.39% $18.48 $23.26 $48,390 6.1 %
41-9011 Demonstrators and Product Promoters 380 0.09% $19.23 $18.21 $37,880 12.4 %
41-9031 Sales Engineers 80 0.02% $42.30 $43.03 $89,500 2.9 %
41-9041 Telemarketers 139,540 31.87% $9.88 $10.99 $22,870 1.0 %
41-9799 Sales and Related Workers, All Other* 450 0.10% $11.36 $13.58 $28,240 6.9 %
 
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 228,920 52.28% $12.04 $13.28 $27,630 0.8 %
43-1011 First-Line Supervisors of Office and Administrative Support Workers 11,820 2.70% $20.04 $21.49 $44,690 1.0 %
43-2011 Switchboard Operators, Including Answering Service 19,540 4.46% $10.62 $11.30 $23,500 1.4 %
43-2021 Telephone Operators 1,450 0.33% $10.67 $11.58 $24,080 3.5 %
43-3011 Bill and Account Collectors 6,130 1.40% $13.45 $14.49 $30,150 6.4 %
43-3021 Billing and Posting Clerks 1,120 0.26% $11.13 $12.65 $26,320 7.5 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,490 0.34% $15.21 $15.67 $32,600 2.8 %
43-3051 Payroll and Timekeeping Clerks 580 0.13% $15.39 $15.61 $32,480 2.5 %
43-4041 Credit Authorizers, Checkers, and Clerks 130 0.03% $17.21 $17.42 $36,240 2.2 %
43-4051 Customer Service Representatives 164,140 37.48% $11.83 $12.76 $26,540 0.9 %
43-4071 File Clerks 390 0.09% $9.94 $11.96 $24,880 7.7 %
43-4111 Interviewers, Except Eligibility and Loan 320 0.07% $13.58 $13.12 $27,280 7.4 %
43-4131 Loan Interviewers and Clerks 50 0.01% $16.45 $17.03 $35,420 5.7 %
43-4151 Order Clerks 3,530 0.81% $11.39 $12.60 $26,200 3.7 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 740 0.17% $15.75 $16.24 $33,780 1.4 %
43-4171 Receptionists and Information Clerks 1,440 0.33% $11.21 $11.71 $24,350 2.2 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks (8) (8) $10.79 $11.27 $23,440 3.0 %
43-4199 Information and Record Clerks, All Other 430 0.10% $15.69 $15.53 $32,300 3.3 %
43-5031 Police, Fire, and Ambulance Dispatchers (8) (8) $17.17 $17.08 $35,520 11.9 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 690 0.16% $15.71 $17.70 $36,830 10.6 %
43-5061 Production, Planning, and Expediting Clerks (8) (8) $15.41 $16.31 $33,930 5.3 %
43-5071 Shipping, Receiving, and Traffic Clerks 370 0.08% $9.70 $11.02 $22,920 5.2 %
43-5081 Stock Clerks and Order Fillers 350 0.08% $11.63 $12.03 $25,010 2.8 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 170 0.04% $16.25 $16.26 $33,830 2.5 %
43-6011 Executive Secretaries and Executive Administrative Assistants 1,670 0.38% $19.20 $19.60 $40,770 2.5 %
43-6014 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive 2,160 0.49% $12.93 $13.55 $28,180 2.5 %
43-9011 Computer Operators 280 0.06% $16.09 $17.57 $36,550 2.9 %
43-9021 Data Entry Keyers 1,520 0.35% $12.12 $12.58 $26,160 3.3 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 500 0.11% $12.19 $12.42 $25,840 2.3 %
43-9061 Office Clerks, General 3,640 0.83% $12.08 $12.72 $26,450 1.2 %
43-9071 Office Machine Operators, Except Computer 80 0.02% $13.33 $13.72 $28,530 6.3 %
43-9799 Office and Administrative Support Workers, All Other* 810 0.18% $14.00 $15.76 $32,790 3.4 %
 
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,340 0.31% $18.41 $20.69 $43,040 7.1 %
49-1011 First-Line Supervisors of Mechanics, Installers, and Repairers 290 0.07% $33.04 $31.76 $66,070 4.1 %
49-2022 Telecommunications Equipment Installers and Repairers, Except Line Installers 540 0.12% $17.37 $19.42 $40,390 11.3 %
49-9071 Maintenance and Repair Workers, General 390 0.09% $12.63 $14.02 $29,170 5.2 %
 
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 390 0.09% $14.41 $17.75 $36,930 6.9 %
51-1011 First-Line Supervisors of Production and Operating Workers 100 0.02% $21.92 $25.92 $53,910 12.4 %
51-5112 Printing Press Operators 60 0.01% $15.46 $16.76 $34,870 8.0 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 70 0.02% $12.76 $14.22 $29,570 6.3 %
51-9111 Packaging and Filling Machine Operators and Tenders 40 0.01% $10.78 $10.87 $22,620 3.6 %
 
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 570 0.13% $11.03 $11.98 $24,910 4.0 %
53-3033 Light Truck or Delivery Services Drivers 250 0.06% $11.17 $11.80 $24,540 6.9 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand 140 0.03% $12.25 $13.10 $27,250 4.0 %
53-7064 Packers and Packagers, Hand 140 0.03% $9.13 $10.39 $21,600 6.7 %

About May 2010 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(5) This wage is equal to or greater than $80.00 per hour or $166,400 per year.

(8) Estimate not released.




Other OES estimates and related information:

May 2010 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2010 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2010 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2010 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2010 Occupational Employment and Wage Estimates in Zipped XLS files

Technical notes

 

Last Modified Date: May 17, 2011