Occupational Employment and Wages, May 2010

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,146,120 0.6 % $15.76 $32,780 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.40 $11.61 $14.64 $18.63 $23.71
Annual Wage (2) $19,550 $24,150 $30,460 $38,750 $49,320


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 187,930 22.72 $12.89 $26,820
Insurance Carriers 130,520 10.98 $17.04 $35,450
Depository Credit Intermediation 113,290 6.59 $15.61 $32,460
Agencies, Brokerages, and Other Insurance Related Activities 110,590 12.68 $16.67 $34,670
Management of Companies and Enterprises 85,730 4.50 $17.00 $35,360

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 187,930 22.72 $12.89 $26,820
Wireless Telecommunications Carriers (except Satellite) 33,580 19.70 $16.40 $34,100
Agencies, Brokerages, and Other Insurance Related Activities 110,590 12.68 $16.67 $34,670
Electronic Shopping and Mail-Order Houses 30,180 12.35 $13.63 $28,350
Satellite Telecommunications 1,310 12.17 $20.24 $42,100

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Pipeline Transportation of Natural Gas 610 2.30 $27.53 $57,270
Aerospace Product and Parts Manufacturing 1,550 0.32 $23.29 $48,440
Railroad Rolling Stock Manufacturing 90 0.46 $23.07 $47,980
Petroleum and Coal Products Manufacturing 590 0.53 $22.60 $47,010
Natural Gas Distribution 9,530 8.81 $22.34 $46,470


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.

States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 205,120 20.33 1.20 $14.57 $30,300
California 185,750 13.27 0.79 $18.34 $38,140
Florida 156,960 22.10 1.31 $14.33 $29,800
New York 135,130 16.20 0.96 $17.32 $36,020
Pennsylvania 97,100 17.71 1.05 $16.05 $33,380




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 62,940 26.59 1.58 $15.60 $32,450
Utah 28,460 24.78 1.47 $13.65 $28,400
Georgia 90,780 24.24 1.44 $15.69 $32,630
South Dakota 8,830 22.77 1.35 $12.49 $25,980
Florida 156,960 22.10 1.31 $14.33 $29,800




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 6,820 10.66 0.63 $19.14 $39,800
Delaware 7,530 18.93 1.12 $18.87 $39,240
California 185,750 13.27 0.79 $18.34 $38,140
Connecticut 27,160 16.99 1.01 $18.33 $38,120
Massachusetts 47,230 15.14 0.90 $17.77 $36,950

Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 77,490 15.55 0.92 $18.89 $39,290
Chicago-Naperville-Joliet, IL Metropolitan Division 66,640 18.81 1.11 $17.49 $36,380
Atlanta-Sandy Springs-Marietta, GA 62,150 28.24 1.67 $16.73 $34,790
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 52,650 13.79 0.82 $17.73 $36,870
Dallas-Plano-Irving, TX Metropolitan Division 49,670 24.81 1.47 $16.21 $33,720
Phoenix-Mesa-Scottsdale, AZ 48,810 28.99 1.72 $15.98 $33,230
Houston-Sugar Land-Baytown, TX 48,170 19.29 1.14 $14.80 $30,780
Philadelphia, PA Metropolitan Division 32,550 18.04 1.07 $17.84 $37,110
Minneapolis-St. Paul-Bloomington, MN-WI 31,230 18.61 1.10 $17.87 $37,160
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 28,790 12.58 0.75 $17.89 $37,200




Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Sioux Falls, SD 5,000 37.76 2.24 $12.82 $26,660
Coeur d'Alene, ID 1,840 35.76 2.12 $11.70 $24,340
Albany, GA 1,940 32.65 1.93 $11.43 $23,770
Clarksville, TN-KY 2,490 32.33 1.91 $13.19 $27,440
Salt Lake City, UT 18,880 31.89 1.89 $14.15 $29,430
Cedar Rapids, IA 4,300 31.70 1.88 $14.01 $29,130
Greensboro-High Point, NC 10,380 30.98 1.83 $15.13 $31,460
Palm Coast, FL 520 30.76 1.82 $10.89 $22,640
Columbus, GA-AL 3,370 30.50 1.81 $14.09 $29,310
Rocky Mount, NC 1,670 30.08 1.78 $12.47 $25,930