|Quick Facts: Computer Support Specialists|
|2012 Median Pay||
$48,900 per year
$23.51 per hour
|Entry-Level Education||See How to Become One|
|Work Experience in a Related Occupation||None|
|On-the-job Training||See How to Become One|
|Number of Jobs, 2012||722,400|
|Job Outlook, 2012-22||17% (Faster than average)|
|Employment Change, 2012-22||123,000|
Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.
Most computer support specialists have full-time work schedules; however, many do not work typical 9-to-5 jobs. Because computer support is important for businesses, many support specialists must be available 24 hours a day.
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.
In May 2012, the median annual wage for computer network support specialists was $59,090. The median annual wage for computer user support specialists was $46,420 in May 2012.
Employment of computer support specialists is projected to grow 17 percent from 2012 to 2022, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.
Compare the job duties, education, job growth, and pay of computer support specialists with similar occupations.
Learn more about computer support specialists by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.