|Quick Facts: Customer Service Representatives|
|2010 Median Pay||
$30,460 per year
$14.64 per hour
|Entry-Level Education||High school diploma or equivalent|
|Work Experience in a Related Occupation||None|
|On-the-job Training||Short-term on-the-job training|
|Number of Jobs, 2010||2,187,300|
|Job Outlook, 2010-20||15% (About as fast as average)|
|Employment Change, 2010-20||338,400|
Customer service representatives interact with customers on behalf of an organization. They provide information about products and services and respond to customer complaints. Some also take orders and process returns.
Many customer service representatives work in customer contact centers. Others work in insurance agencies, banks, stores, or other places that have contact with customers. Most work full time, although part-time and variable schedules are also common.
Customer service representatives typically have at least a high school diploma and are usually trained on the job. They must be good at communicating and dealing with people. They also need basic computer and phone skills.
The median hourly wage of customer service representatives was $14.64 in May 2010.
Employment of customer service representatives is expected to grow 15 percent from 2010 to 2020, about as fast as the average for all occupations. Employment will increase as consumers continue to demand products and services that require customer support.
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
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