How to Become a Gaming Services Worker
Dealers should have good customer service skills.
Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.
Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or a equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.
Individual casinos or other gaming establishments have their own training requirements. Usually, new gaming dealers are sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.
Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.
Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.
Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.
Licenses, Certifications, and Registrations
Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass a background check and drug test.
Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.
Work Experience in a Related Occupation
Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.
Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.
Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.
Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.
Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.
Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.
Math skills. Because they deal with large amounts of money, many casino workers must be good at math.
Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.
Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They must also be patient in dealing with equipment failure of malfunction.