Occupational Employment and Wages, May 2013

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,389,580 0.5 % $16.04 $33,370 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.44 $11.69 $14.84 $18.95 $24.31
Annual Wage (2) $19,640 $24,300 $30,870 $39,410 $50,570


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 234,540 27.33 $13.23 $27,510
Agencies, Brokerages, and Other Insurance Related Activities 132,410 14.19 $16.91 $35,160
Insurance Carriers 127,700 10.87 $17.69 $36,800
Depository Credit Intermediation 118,510 6.91 $16.18 $33,650
Employment Services 103,410 3.16 $14.09 $29,300

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 234,540 27.33 $13.23 $27,510
Wireless Telecommunications Carriers (except Satellite) 26,450 17.23 $16.22 $33,740
Cable and Other Subscription Programming 11,780 16.23 $17.99 $37,410
Satellite Telecommunications 1,640 15.24 (8) (8)
Activities Related to Credit Intermediation 40,630 14.36 $15.63 $32,510

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Pipeline Transportation of Natural Gas 590 2.09 $25.86 $53,800
Oil and Gas Extraction 100 0.05 $24.60 $51,160
Natural Gas Distribution 8,080 7.42 $24.18 $50,290
Motor Vehicle Manufacturing 160 0.09 $22.89 $47,600
Iron and Steel Mills and Ferroalloy Manufacturing 450 0.49 $22.81 $47,440


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 223,890 20.51 1.14 $14.54 $30,250
Florida 199,280 26.74 1.48 $14.11 $29,350
California 196,530 13.36 0.74 $18.90 $39,310
New York 145,570 16.86 0.94 $17.97 $37,380
Illinois 113,510 19.90 1.10 $17.25 $35,880




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 39,280 31.61 1.75 $14.42 $30,000
Arizona 68,320 27.60 1.53 $14.97 $31,140
Florida 199,280 26.74 1.48 $14.11 $29,350
Idaho 16,150 26.35 1.46 $13.30 $27,660
Georgia 90,650 23.37 1.30 $16.09 $33,460




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Massachusetts 52,050 15.98 0.89 $19.05 $39,620
District of Columbia 6,590 9.89 0.55 $18.94 $39,390
California 196,530 13.36 0.74 $18.90 $39,310
Connecticut 28,490 17.42 0.97 $18.50 $38,490
New York 145,570 16.86 0.94 $17.97 $37,380





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 82,040 15.65 0.87 $19.36 $40,280
Chicago-Joliet-Naperville, IL Metropolitan Division 74,600 20.16 1.12 $18.06 $37,570
Atlanta-Sandy Springs-Marietta, GA 60,350 26.15 1.45 $17.13 $35,640
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 57,910 14.57 0.81 $18.28 $38,020
Dallas-Plano-Irving, TX Metropolitan Division 52,640 24.49 1.36 $16.35 $34,010
Phoenix-Mesa-Glendale, AZ 51,440 28.88 1.60 $15.62 $32,490
Houston-Sugar Land-Baytown, TX 50,750 18.40 1.02 $15.01 $31,230
Tampa-St. Petersburg-Clearwater, FL 37,490 32.55 1.81 $14.90 $30,990
Minneapolis-St. Paul-Bloomington, MN-WI 37,030 20.67 1.15 $18.18 $37,810
Philadelphia, PA Metropolitan Division 36,150 19.65 1.09 $18.11 $37,670