May 2005 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers


These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and non-metropolitan areas in every State and the District of Columbia, in NAICS Industry 561420 - Telephone Call Centers.

These and other data elements, including the 10th, 25th, 75th, and 90th percentile wages, are available in the downloadable Excel files (XLS).

NAICS Industry 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

Links to OES estimates for other industries

SOC Major Groups in NAICS 561420 - Telephone Call Centers:


NAICS 561420 - Telephone Call Centers

All Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
00-0000 All Occupations 370,680 100.00% $10.16 $13.01 $27,060 1.6 %
 
Management Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
11-0000 Management Occupations 9,460 2.55% $35.72 $41.55 $86,420 1.7 %
11-1011 Chief Executives 600 0.16% $65.14 $66.12 $137,520 3.3 %
11-1021 General and Operations Managers 3,390 0.91% $34.94 $42.05 $87,470 2.1 %
11-2021 Marketing Managers 350 0.09% $33.63 $38.38 $79,820 4.1 %
11-2022 Sales Managers 1,460 0.39% $29.85 $37.85 $78,730 5.2 %
11-2031 Public Relations Managers 90 0.02% $30.69 $35.45 $73,730 5.8 %
11-3011 Administrative Services Managers 610 0.16% $29.00 $32.84 $68,320 3.8 %
11-3021 Computer and Information Systems Managers 1,620 0.44% $45.05 $45.18 $93,980 3.9 %
11-3031 Financial Managers 280 0.08% $39.22 $39.65 $82,480 2.9 %
11-3041 Compensation and Benefits Managers 120 0.03% $29.00 $31.71 $65,950 3.0 %
11-3042 Training and Development Managers 410 0.11% $24.09 $27.94 $58,110 3.7 %
11-3049 Human Resources Managers, All Other 130 0.04% $33.41 $35.36 $73,550 4.1 %
11-9199 Managers, All Other 290 0.08% $34.89 $37.86 $78,740 3.7 %
 
Business and Financial Operations Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
13-0000 Business and Financial Operations Occupations 8,560 2.31% $20.82 $23.53 $48,950 2.2 %
13-1022 Wholesale and Retail Buyers, Except Farm Products 70 0.02% $21.14 $23.09 $48,020 6.7 %
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products 120 0.03% $21.07 $21.76 $45,260 4.7 %
13-1041 Compliance Officers, Except Agriculture, Construction, Health and Safety, and Transportation 110 0.03% $15.47 $18.57 $38,630 5.2 %
13-1071 Employment, Recruitment, and Placement Specialists 710 0.19% $16.22 $17.60 $36,620 1.9 %
13-1072 Compensation, Benefits, and Job Analysis Specialists 270 0.07% $18.25 $20.20 $42,020 3.6 %
13-1073 Training and Development Specialists 2,570 0.69% $15.62 $17.76 $36,930 2.0 %
13-1079 Human Resources, Training, and Labor Relations Specialists, All Other 170 0.05% $21.35 $22.49 $46,770 4.6 %
13-1081 Logisticians 90 0.02% $35.18 $34.29 $71,320 4.2 %
13-1111 Management Analysts 1,360 0.37% $27.26 $29.82 $62,030 3.2 %
13-1199 Business Operations Specialists, All Other 1,970 0.53% $24.40 $28.04 $58,330 3.5 %
13-2011 Accountants and Auditors 760 0.21% $23.39 $25.31 $52,650 1.8 %
13-2051 Financial Analysts 200 0.05% $30.01 $28.73 $59,760 6.3 %
13-2099 Financial Specialists, All Other (8) (8) $26.56 $28.22 $58,690 2.6 %
 
Computer and Mathematical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
15-0000 Computer and Mathematical Occupations 16,540 4.46% $20.33 $23.11 $48,060 5.8 %
15-1021 Computer Programmers 1,650 0.45% $28.18 $30.02 $62,450 2.5 %
15-1031 Computer Software Engineers, Applications 630 0.17% $32.89 $33.75 $70,190 4.2 %
15-1032 Computer Software Engineers, Systems Software 740 0.20% $35.34 $35.24 $73,300 2.2 %
15-1041 Computer Support Specialists 7,510 2.03% $11.75 $13.65 $28,390 4.8 %
15-1051 Computer Systems Analysts 2,320 0.63% $31.29 $31.01 $64,490 7.2 %
15-1061 Database Administrators 360 0.10% $26.45 $28.57 $59,430 2.9 %
15-1071 Network and Computer Systems Administrators 1,260 0.34% $27.96 $29.32 $60,990 2.7 %
15-1081 Network Systems and Data Communications Analysts 640 0.17% $26.40 $27.47 $57,140 3.0 %
15-2031 Operations Research Analysts 1,060 0.29% $34.25 $34.55 $71,860 3.7 %
 
Architecture and Engineering Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
17-0000 Architecture and Engineering Occupations 2,620 0.71% $32.44 $33.22 $69,100 4.9 %
17-2061 Computer Hardware Engineers 140 0.04% $46.39 $46.61 $96,940 7.1 %
17-2071 Electrical Engineers 220 0.06% $37.57 $37.30 $77,580 2.3 %
 
Arts, Design, Entertainment, Sports, and Media Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations 410 0.11% $21.24 $22.96 $47,770 3.3 %
27-1024 Graphic Designers (8) (8) $19.42 $20.81 $43,290 3.1 %
27-3031 Public Relations Specialists 150 0.04% $21.72 $23.78 $49,460 4.7 %
27-3042 Technical Writers 40 0.01% $29.26 $29.46 $61,290 5.8 %
 
Healthcare Practitioner and Technical Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
29-0000 Healthcare Practitioner and Technical Occupations 320 0.09% $26.44 $26.03 $54,150 5.7 %
29-1111 Registered Nurses 240 0.06% $27.92 $27.77 $57,760 4.8 %
 
Protective Service Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
33-0000 Protective Service Occupations 200 0.05% $10.60 $12.67 $26,350 6.2 %
33-9032 Security Guards 180 0.05% $10.31 $11.06 $23,010 4.2 %
 
Building and Grounds Cleaning and Maintenance Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
37-0000 Building and Grounds Cleaning and Maintenance Occupations 560 0.15% $9.71 $10.56 $21,960 3.9 %
37-1011 First-Line Supervisors/Managers of Housekeeping and Janitorial Workers 80 0.02% $15.06 $14.85 $30,900 3.6 %
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners 420 0.11% $9.17 $9.75 $20,280 2.1 %
37-2012 Maids and Housekeeping Cleaners 40 0.01% $8.67 $8.85 $18,410 2.7 %
 
Sales and Related Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
41-0000 Sales and Related Occupations 170,980 46.13% $9.37 $11.26 $23,420 1.7 %
41-1011 First-Line Supervisors/Managers of Retail Sales Workers 640 0.17% $14.43 $16.05 $33,390 2.8 %
41-1012 First-Line Supervisors/Managers of Non-Retail Sales Workers 8,010 2.16% $17.93 $21.92 $45,580 2.3 %
41-2011 Cashiers (8) (8) $6.35 $6.94 $14,430 6.1 %
41-2031 Retail Salespersons 240 0.06% $10.01 $10.27 $21,370 2.7 %
41-3011 Advertising Sales Agents 190 0.05% $18.21 $21.63 $45,000 12.5 %
41-3099 Sales Representatives, Services, All Other (8) (8) $17.18 $22.05 $45,870 6.8 %
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products (8) (8) $13.67 $16.91 $35,170 5.3 %
41-9011 Demonstrators and Product Promoters 340 0.09% $9.12 $12.00 $24,960 11.3 %
41-9041 Telemarketers 149,490 40.33% $8.93 $9.86 $20,510 1.2 %
41-9099 Sales and Related Workers, All Other 860 0.23% $11.79 $12.63 $26,270 4.9 %
 
Office and Administrative Support Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
43-0000 Office and Administrative Support Occupations 158,040 42.64% $10.15 $11.11 $23,120 0.9 %
43-1011 First-Line Supervisors/Managers of Office and Administrative Support Workers 8,450 2.28% $16.19 $17.63 $36,680 1.4 %
43-2011 Switchboard Operators, Including Answering Service 23,520 6.35% $9.39 $9.64 $20,060 1.1 %
43-2021 Telephone Operators 1,710 0.46% $9.12 $9.28 $19,300 2.8 %
43-3011 Bill and Account Collectors 2,140 0.58% $11.93 $12.30 $25,580 3.9 %
43-3021 Billing and Posting Clerks and Machine Operators 220 0.06% $12.94 $13.42 $27,920 2.6 %
43-3031 Bookkeeping, Accounting, and Auditing Clerks 1,160 0.31% $13.36 $14.11 $29,350 3.5 %
43-3051 Payroll and Timekeeping Clerks 710 0.19% $11.39 $12.37 $25,720 7.4 %
43-4021 Correspondence Clerks 140 0.04% $11.50 $13.93 $28,970 9.4 %
43-4051 Customer Service Representatives 96,050 25.91% $9.95 $10.62 $22,090 1.1 %
43-4071 File Clerks 380 0.10% $10.98 $11.93 $24,810 4.4 %
43-4111 Interviewers, Except Eligibility and Loan 2,030 0.55% $10.25 $11.06 $23,010 5.9 %
43-4151 Order Clerks 5,170 1.39% $9.74 $11.50 $23,910 7.6 %
43-4161 Human Resources Assistants, Except Payroll and Timekeeping 580 0.16% $13.41 $13.90 $28,920 1.4 %
43-4171 Receptionists and Information Clerks 1,400 0.38% $10.10 $10.48 $21,790 1.7 %
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks 770 0.21% $10.40 $11.08 $23,040 4.0 %
43-4199 Information and Record Clerks, All Other 730 0.20% $9.65 $12.99 $27,010 7.7 %
43-5031 Police, Fire, and Ambulance Dispatchers (8) (8) $14.98 $15.49 $32,230 7.7 %
43-5032 Dispatchers, Except Police, Fire, and Ambulance 610 0.16% $14.04 $15.18 $31,570 13.0 %
43-5061 Production, Planning, and Expediting Clerks 490 0.13% $13.25 $14.47 $30,090 4.8 %
43-5071 Shipping, Receiving, and Traffic Clerks 310 0.08% $10.45 $11.55 $24,020 3.7 %
43-5081 Stock Clerks and Order Fillers 90 0.02% $10.85 $11.82 $24,580 3.3 %
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping 220 0.06% $10.93 $11.24 $23,390 5.0 %
43-6011 Executive Secretaries and Administrative Assistants 1,580 0.43% $15.26 $15.94 $33,160 1.8 %
43-6014 Secretaries, Except Legal, Medical, and Executive 850 0.23% $11.99 $12.28 $25,550 2.3 %
43-9011 Computer Operators 670 0.18% $13.35 $14.75 $30,680 3.7 %
43-9021 Data Entry Keyers 1,250 0.34% $9.96 $10.49 $21,820 3.1 %
43-9022 Word Processors and Typists 140 0.04% $12.64 $13.52 $28,120 8.0 %
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service 920 0.25% $9.70 $10.78 $22,420 11.3 %
43-9061 Office Clerks, General 4,210 1.14% $10.00 $10.59 $22,020 1.7 %
43-9199 Office and Administrative Support Workers, All Other 580 0.16% $13.18 $13.96 $29,040 2.8 %
 
Installation, Maintenance, and Repair Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
49-0000 Installation, Maintenance, and Repair Occupations 1,440 0.39% $16.64 $18.39 $38,240 13.1 %
49-9042 Maintenance and Repair Workers, General 160 0.04% $12.35 $13.67 $28,430 3.7 %
 
Production Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
51-0000 Production Occupations 260 0.07% $11.85 $13.99 $29,110 4.9 %
51-9061 Inspectors, Testers, Sorters, Samplers, and Weighers 100 0.03% $9.90 $11.65 $24,240 7.0 %
 
Transportation and Material Moving Occupations top
Employment Estimates Wage Estimates
SOC Code Number Occupation Title (click on the occupation title to view an occupational profile) Employment (1) Percent of Total Median Hourly Mean Hourly Mean Annual (2) Mean RSE (3)
53-0000 Transportation and Material Moving Occupations 810 0.22% $10.05 $10.82 $22,500 6.8 %
53-3033 Truck Drivers, Light or Delivery Services 190 0.05% $10.41 $11.00 $22,890 3.1 %
53-7062 Laborers and Freight, Stock, and Material Movers, Hand (8) (8) $10.02 $10.02 $20,830 6.0 %
53-7064 Packers and Packagers, Hand 310 0.08% $9.19 $8.46 $17,590 5.7 %

About May 2005 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimates not released.

(9) Wage data for this occupation were removed because of reporting errors.




Other OES estimates and related information:

May 2005 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2005 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2005 Metropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2005 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2005 Occupational Employment and Wage Estimates in Zipped Excel files

Technical notes

 

Last Modified Date: November 10, 2008