Occupational Employment and Wages, May 2011

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
132,680 1.2 % $12.84 $26,710 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.72 $10.10 $12.18 $14.77 $18.03
Annual Wage (2) $18,130 $21,000 $25,320 $30,730 $37,510


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 19,670 2.41 $11.55 $24,020
General Medical and Surgical Hospitals 18,610 0.36 $12.90 $26,830
Automobile Dealers 11,310 1.08 $11.65 $24,240
Offices of Physicians 9,390 0.40 $12.89 $26,810
Traveler Accommodation 6,700 0.39 $13.98 $29,070

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 19,670 2.41 $11.55 $24,020
Automobile Dealers 11,310 1.08 $11.65 $24,240
Insurance and Employee Benefit Funds 400 0.91 $14.72 $30,620
Taxi and Limousine Service 420 0.59 $11.20 $23,290
Psychiatric and Substance Abuse Hospitals 1,000 0.43 $12.87 $26,760

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Natural Gas Distribution 40 0.04 $23.24 $48,330
Basic Chemical Manufacturing 60 0.04 $20.31 $42,250
Promoters of Performing Arts, Sports, and Similar Events 110 0.12 $16.60 $34,540
Federal Executive Branch (OES Designation) 630 0.03 $16.33 $33,970
Textile and Fabric Finishing and Fabric Coating Mills 40 0.11 $16.05 $33,390


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 16,000 1.14 1.10 $13.94 $29,000
Texas 10,210 0.99 0.96 $12.07 $25,100
New York 9,510 1.13 1.09 $14.52 $30,200
Illinois 7,860 1.41 1.36 $12.56 $26,120
Florida 6,790 0.95 0.92 $11.60 $24,130




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 2,300 2.06 1.99 $14.16 $29,450
Vermont 530 1.83 1.76 $13.36 $27,780
Louisiana 3,090 1.68 1.63 $11.52 $23,970
Kansas 2,020 1.54 1.49 $12.02 $25,000
New Mexico 1,150 1.48 1.43 $12.05 $25,070




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 650 1.01 0.98 $16.73 $34,800
Hawaii 730 1.27 1.23 $15.49 $32,220
Connecticut 2,230 1.39 1.34 $14.93 $31,060
Alaska 220 0.70 0.67 $14.75 $30,670
Washington 2,220 0.82 0.79 $14.56 $30,270





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 4,650 0.92 0.89 $16.34 $33,980
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 4,350 1.14 1.10 $14.31 $29,770
Chicago-Joliet-Naperville, IL Metropolitan Division 4,060 1.13 1.10 $13.72 $28,530
Atlanta-Sandy Springs-Marietta, GA 2,390 1.07 1.04 $12.97 $26,980
Houston-Sugar Land-Baytown, TX 2,330 0.91 0.88 $12.81 $26,640
Santa Ana-Anaheim-Irvine, CA Metropolitan Division 2,290 1.65 1.59 $13.00 $27,040
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 2,100 0.91 0.88 $13.98 $29,080
Philadelphia, PA Metropolitan Division 1,950 1.07 1.04 $14.04 $29,210
Dallas-Plano-Irving, TX Metropolitan Division 1,880 0.92 0.89 $13.69 $28,480
Nassau-Suffolk, NY Metropolitan Division 1,850 1.53 1.48 $14.17 $29,460