Occupational Employment and Wages, May 2009

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

National estimates for this occupation
Industry profile for this occupation
State profile for this occupation
Metropolitan area profile for this occupation


National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
146,980 1.1 % $12.50 $26,000 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.38 $9.89 $11.93 $14.63 $17.60
Annual Wage (2) $17,430 $20,560 $24,820 $30,420 $36,610


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment Hourly mean wage Annual mean wage
General Medical and Surgical Hospitals 21,440 $12.53 $26,050
Business Support Services 19,340 $11.40 $23,720
Automobile Dealers 11,780 $11.29 $23,470
Offices of Physicians 10,400 $12.56 $26,110
Traveler Accommodation 7,580 $12.93 $26,890

Top paying industries for this occupation:

Industry Employment Hourly mean wage Annual mean wage
Natural Gas Distribution 60 $19.03 $39,570
Other Professional, Scientific, and Technical Services 90 $16.77 $34,880
Textile and Fabric Finishing and Fabric Coating Mills 40 $16.00 $33,270
Federal Executive Branch (OES Designation) 700 $15.99 $33,250
Insurance and Employee Benefit Funds 140 $15.67 $32,600


State profile for this occupation: Top

States with the highest published employment concentrations and wages for this occupation are provided. For a list of all States with employment in this occupation, see the Create Customized Tables function.

States with the highest concentration of workers in this occupation:

State Employment Hourly mean wage Annual mean wage Employment per thousand workers
Nevada 2,240 $13.86 $28,830 1.898
Louisiana 3,150 $10.84 $22,540 1.685
Arkansas 1,880 $11.06 $23,000 1.641
Maine 940 $11.53 $23,980 1.595
Mississippi 1,670 $10.24 $21,300 1.526

Top paying States for this occupation:

State Employment Hourly mean wage Annual mean wage Employment per thousand workers
District of Columbia 770 $16.32 $33,940 1.212
Hawaii 850 $14.79 $30,770 1.445
Connecticut 2,290 $14.41 $29,960 1.388
Washington 2,170 $14.35 $29,850 0.779
Massachusetts 3,290 $14.27 $29,680 1.040


Metropolitan area profile for this occupation: Top

Metropolitan areas with the highest published employment concentrations and wages for this occupation are provided. For a list of all Metropolitan areas with employment in this occupation, see the Create Customized Tables function.

Metropolitan areas with the highest concentration of workers in this occupation:

MSA Employment Hourly mean wage Annual mean wage Employment per thousand workers
Pittsfield, MA 110 $13.20 $27,460 3.171
Lafayette, LA 430 $11.26 $23,410 2.926
Michigan City-La Porte, IN 110 $11.60 $24,130 2.553
Salisbury, MD 130 $11.01 $22,890 2.517
Shreveport-Bossier City, LA 430 $9.89 $20,580 2.456

Top paying metropolitan areas for this occupation:

MSA Employment Hourly mean wage Annual mean wage Employment per thousand workers
San Francisco-San Mateo-Redwood City, CA Metropolitan Division 1,190 $17.67 $36,760 1.214
Barnstable Town, MA 90 $16.07 $33,420 0.973
San Jose-Sunnyvale-Santa Clara, CA 730 $15.79 $32,850 0.825
New York-White Plains-Wayne, NY-NJ Metropolitan Division 5,500 $15.74 $32,730 1.086
Bismarck, ND 80 $15.69 $32,630 1.245


About May 2009 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors in metropolitan and nonmetropolitan areas in every State and the District of Columbia. The top five employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

Percentile wage estimates show the percentage of workers in an occupation that earn less than a given wage and the percentage that earn more. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.


Other OES estimates and related information:

May 2009 National Occupational Employment and Wage Estimates

May 2009 State Occupational Employment and Wage Estimates

May 2009 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2009 National Industry-Specific Occupational Employment and Wage Estimates

List of Occupations in SOC Code Number Order

List of Occupations in Alphabetical Order

Download May 2009 Occupational Employment and Wage Estimates in Zipped XLS files

Technical Notes

 

Last Modified Date: May 14, 2010