Occupational Employment and Wages, May 2012

15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1142).


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
525,630 0.8 % $24.10 $50,130 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $13.28 $17.21 $22.32 $29.04 $37.23
Annual Wage (2) $27,620 $35,790 $46,420 $60,400 $77,430


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 103,820 6.50 $24.67 $51,320
Elementary and Secondary Schools 34,240 0.41 $22.21 $46,200
Management of Companies and Enterprises 28,040 1.40 $25.33 $52,680
Professional and Commercial Equipment and Supplies Merchant Wholesalers 25,160 4.07 $25.84 $53,750
Colleges, Universities, and Professional Schools 23,790 0.82 $22.15 $46,070

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Software Publishers 20,430 7.19 $27.11 $56,400
Computer Systems Design and Related Services 103,820 6.50 $24.67 $51,320
Data Processing, Hosting, and Related Services 13,960 5.57 $22.17 $46,110
Professional and Commercial Equipment and Supplies Merchant Wholesalers 25,160 4.07 $25.84 $53,750
Computer and Peripheral Equipment Manufacturing 5,480 3.49 $27.14 $56,440

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Other Investment Pools and Funds 640 1.59 $35.42 $73,670
Other Electrical Equipment and Component Manufacturing 830 0.65 $32.17 $66,910
Natural Gas Distribution 260 0.25 $31.49 $65,500
Oil and Gas Extraction 470 0.26 $31.34 $65,180
Securities and Commodity Exchanges (8) (8) $31.25 $65,000


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 58,190 4.07 1.01 $27.21 $56,600
Texas 48,640 4.60 1.14 $24.49 $50,940
New York 34,900 4.09 1.01 $25.85 $53,780
Florida 25,240 3.47 0.86 $21.15 $43,980
Pennsylvania 21,420 3.83 0.95 $21.94 $45,630




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,680 7.16 1.77 $31.37 $65,250
Colorado 12,920 5.81 1.44 $26.24 $54,590
Massachusetts 17,500 5.47 1.35 $28.35 $58,970
Missouri 13,850 5.31 1.32 $21.85 $45,440
Utah 6,370 5.30 1.31 $21.92 $45,580




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,680 7.16 1.77 $31.37 $65,250
Connecticut 8,250 5.09 1.26 $28.83 $59,960
Massachusetts 17,500 5.47 1.35 $28.35 $58,970
California 58,190 4.07 1.01 $27.21 $56,600
Colorado 12,920 5.81 1.44 $26.24 $54,590





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 21,470 4.16 1.03 $28.13 $58,510
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 15,950 6.81 1.69 $28.70 $59,690
Atlanta-Sandy Springs-Marietta, GA 14,740 6.52 1.62 $23.30 $48,470
Dallas-Plano-Irving, TX Metropolitan Division 14,520 6.92 1.72 $23.93 $49,780
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 13,340 3.45 0.85 $24.79 $51,550
Houston-Sugar Land-Baytown, TX 11,990 4.54 1.13 $27.33 $56,860
Boston-Cambridge-Quincy, MA NECTA Division 11,640 6.80 1.69 $30.20 $62,810
Chicago-Joliet-Naperville, IL Metropolitan Division 11,590 3.18 0.79 $25.03 $52,060
Seattle-Bellevue-Everett, WA Metropolitan Division 9,620 6.83 1.69 $27.23 $56,640
Philadelphia, PA Metropolitan Division 9,030 4.95 1.23 $23.33 $48,520