Occupational Employment and Wages, May 2013

15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1142).


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
541,250 0.8 % $24.26 $50,450 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $13.36 $17.30 $22.41 $29.26 $37.70
Annual Wage (2) $27,780 $35,990 $46,620 $60,860 $78,410


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 111,250 6.57 $24.88 $51,750
Elementary and Secondary Schools 32,880 0.40 $22.01 $45,780
Management of Companies and Enterprises 29,880 1.40 $25.63 $53,310
Colleges, Universities, and Professional Schools 24,830 0.85 $22.88 $47,600
Employment Services 22,940 0.70 $22.72 $47,250

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 111,250 6.57 $24.88 $51,750
Software Publishers 18,880 6.53 $27.24 $56,660
Data Processing, Hosting, and Related Services 15,720 5.97 $22.91 $47,650
Professional and Commercial Equipment and Supplies Merchant Wholesalers 22,260 3.60 $25.47 $52,980
Electronic and Precision Equipment Repair and Maintenance 3,360 3.34 $22.23 $46,230

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Natural Gas Distribution 240 0.22 $31.81 $66,170
Securities and Commodity Exchanges (8) (8) $31.60 $65,730
Securities and Commodity Contracts Intermediation and Brokerage 2,580 0.58 $31.17 $64,830
Pharmaceutical and Medicine Manufacturing 1,020 0.37 $30.84 $64,140
Electric Power Generation, Transmission and Distribution 1,260 0.32 $30.81 $64,080


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 60,900 4.14 1.01 $27.92 $58,070
Texas 54,140 4.96 1.22 $23.96 $49,840
New York 35,290 4.09 1.00 $26.14 $54,380
Florida 27,080 3.63 0.89 $21.17 $44,030
Pennsylvania 22,870 4.07 1.00 $22.66 $47,130




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,580 6.87 1.68 $32.79 $68,210
Colorado 12,380 5.39 1.32 $25.76 $53,580
Virginia 19,170 5.28 1.29 $25.69 $53,430
Missouri 13,640 5.17 1.27 $22.92 $47,670
Massachusetts 16,820 5.16 1.26 $29.03 $60,390




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,580 6.87 1.68 $32.79 $68,210
Massachusetts 16,820 5.16 1.26 $29.03 $60,390
California 60,900 4.14 1.01 $27.92 $58,070
Connecticut 7,860 4.81 1.18 $27.65 $57,510
Washington 12,560 4.44 1.09 $27.26 $56,690





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 22,250 4.24 1.04 $28.67 $59,640
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 16,270 6.87 1.68 $29.12 $60,560
Dallas-Plano-Irving, TX Metropolitan Division 16,230 7.55 1.85 $23.30 $48,460
Atlanta-Sandy Springs-Marietta, GA 14,850 6.43 1.58 $24.72 $51,420
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 14,820 3.73 0.91 $26.28 $54,660
Chicago-Joliet-Naperville, IL Metropolitan Division 13,790 3.73 0.91 $25.25 $52,520
Houston-Sugar Land-Baytown, TX 12,790 4.64 1.14 $27.90 $58,030
Boston-Cambridge-Quincy, MA NECTA Division 11,250 6.43 1.58 $30.58 $63,610
Philadelphia, PA Metropolitan Division 9,510 5.17 1.27 $24.11 $50,140
Phoenix-Mesa-Glendale, AZ 9,120 5.12 1.25 $23.83 $49,570