Occupational Employment and Wages, May 2015

15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1142).


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
585,060 0.8 % $25.21 $52,430 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $13.94 $17.93 $23.38 $30.30 $39.07
Annual Wage (2) $28,990 $37,300 $48,620 $63,030 $81,260


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 125,440 6.65 $26.14 $54,360
Management of Companies and Enterprises 31,440 1.39 $25.55 $53,150
Elementary and Secondary Schools 30,630 0.37 $21.63 $44,990
Employment Services 30,180 0.84 $23.70 $49,290
Colleges, Universities, and Professional Schools 26,400 0.89 $23.69 $49,280

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 125,440 6.65 $26.14 $54,360
Data Processing, Hosting, and Related Services 17,860 6.14 $26.77 $55,680
Software Publishers 20,000 6.12 $27.92 $58,070
Other Telecommunications 2,780 3.65 $25.08 $52,170
Wireless Telecommunications Carriers (except Satellite) 4,720 3.48 $24.90 $51,790

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Aerospace Product and Parts Manufacturing 1,070 0.22 $39.54 $82,250
Monetary Authorities-Central Bank (8) (8) $34.72 $72,220
Other Pipeline Transportation 40 0.53 $34.41 $71,570
Securities and Commodity Exchanges (8) (8) $33.33 $69,320
Natural Gas Distribution 730 0.64 $33.11 $68,870


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.




States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 62,830 4.05 0.96 $29.73 $61,830
Texas 60,330 5.21 1.23 $24.61 $51,180
New York 39,910 4.44 1.05 $26.74 $55,610
Florida 31,510 3.98 0.94 $21.55 $44,830
Pennsylvania 25,360 4.44 1.05 $25.17 $52,360



States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,320 6.39 1.51 $31.07 $64,630
Utah 7,760 5.86 1.38 $21.82 $45,380
Kansas 7,740 5.64 1.33 $21.97 $45,700
Virginia 20,550 5.58 1.32 $26.58 $55,290
Georgia 22,620 5.51 1.30 $25.00 $52,010



Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,320 6.39 1.51 $31.07 $64,630
Massachusetts 17,920 5.28 1.24 $29.94 $62,270
California 62,830 4.05 0.96 $29.73 $61,830
New Jersey 13,580 3.48 0.82 $27.92 $58,070
Washington 14,200 4.76 1.12 $27.84 $57,910




Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 27,540 4.25 1.00 $28.75 $59,810
Dallas-Plano-Irving, TX Metropolitan Division 18,130 7.78 1.83 $24.91 $51,810
Atlanta-Sandy Springs-Roswell, GA 17,610 7.10 1.67 $25.87 $53,810
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 16,880 4.73 1.11 $26.66 $55,460
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 16,050 6.64 1.57 $29.48 $61,320
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 15,590 3.80 0.90 $27.56 $57,320
Houston-The Woodlands-Sugar Land, TX 14,050 4.80 1.13 $27.58 $57,360
Boston-Cambridge-Newton, MA NECTA Division 11,770 6.68 1.57 $31.22 $64,940
Minneapolis-St. Paul-Bloomington, MN-WI 11,170 5.94 1.40 $26.27 $54,640
Phoenix-Mesa-Scottsdale, AZ 10,420 5.56 1.31 $24.43 $50,820