Occupational Employment and Wages, May 2014

15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1142).


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
563,540 0.8 % $24.76 $51,500 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $13.59 $17.60 $22.89 $29.83 $38.55
Annual Wage (2) $28,280 $36,610 $47,610 $62,050 $80,180


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 117,880 6.67 $25.22 $52,460
Elementary and Secondary Schools 32,460 0.39 $21.93 $45,620
Management of Companies and Enterprises 30,830 1.40 $25.99 $54,060
Employment Services 28,230 0.82 $22.92 $47,680
Colleges, Universities, and Professional Schools 26,750 0.91 $23.29 $48,440

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 117,880 6.67 $25.22 $52,460
Software Publishers 19,190 6.31 $27.57 $57,350
Data Processing, Hosting, and Related Services 16,620 6.06 $24.53 $51,020
Other Telecommunications 2,760 3.60 $26.34 $54,780
Professional and Commercial Equipment and Supplies Merchant Wholesalers 20,640 3.36 $27.15 $56,470

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Aerospace Product and Parts Manufacturing 1,170 0.24 $38.65 $80,380
Securities and Commodity Exchanges 100 1.54 $34.82 $72,430
Monetary Authorities-Central Bank (8) (8) $34.46 $71,680
Petroleum and Coal Products Manufacturing 160 0.14 $34.21 $71,160
Natural Gas Distribution 500 0.46 $32.82 $68,260


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.




States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 62,310 4.12 0.99 $28.69 $59,680
Texas 58,360 5.20 1.25 $24.12 $50,170
New York 36,230 4.11 0.99 $26.62 $55,370
Florida 27,990 3.65 0.88 $21.69 $45,110
Pennsylvania 25,350 4.48 1.08 $23.97 $49,860



States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,520 6.70 1.61 $31.00 $64,480
Virginia 20,540 5.63 1.35 $26.02 $54,120
Colorado 13,260 5.60 1.34 $26.24 $54,580
Utah 6,870 5.37 1.29 $20.83 $43,330
Arizona 13,420 5.31 1.27 $23.76 $49,420



Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,520 6.70 1.61 $31.00 $64,480
Massachusetts 16,490 4.96 1.19 $29.74 $61,860
California 62,310 4.12 0.99 $28.69 $59,680
Connecticut 7,920 4.81 1.15 $27.85 $57,930
Washington 13,860 4.78 1.15 $27.07 $56,310




Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 21,760 4.04 0.97 $29.01 $60,340
Dallas-Plano-Irving, TX Metropolitan Division 18,030 8.05 1.93 $23.89 $49,690
Chicago-Joliet-Naperville, IL Metropolitan Division 16,690 4.45 1.07 $26.17 $54,440
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 16,230 6.83 1.64 $28.89 $60,090
Atlanta-Sandy Springs-Marietta, GA 15,580 6.52 1.56 $25.60 $53,240
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 15,490 3.82 0.92 $26.63 $55,380
Houston-Sugar Land-Baytown, TX 14,340 5.04 1.21 $27.66 $57,530
Boston-Cambridge-Quincy, MA NECTA Division 10,770 6.00 1.44 $31.18 $64,850
Phoenix-Mesa-Glendale, AZ 10,410 5.70 1.37 $24.36 $50,660
Philadelphia, PA Metropolitan Division 10,210 5.48 1.31 $25.98 $54,040