Occupational Employment and Wages, May 2013

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
118,060 1.4 % $13.11 $27,270 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.86 $10.27 $12.45 $15.14 $18.37
Annual Wage (2) $18,430 $21,360 $25,900 $31,490 $38,200


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 17,000 1.98 $11.43 $23,770
General Medical and Surgical Hospitals 16,940 0.32 $13.49 $28,060
Automobile Dealers 10,640 0.95 $11.73 $24,400
Offices of Physicians 9,010 0.37 $13.37 $27,810
Traveler Accommodation 6,450 0.36 $14.06 $29,240

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 17,000 1.98 $11.43 $23,770
Automobile Dealers 10,640 0.95 $11.73 $24,400
Insurance and Employee Benefit Funds 60 0.67 $15.66 $32,580
Local Messengers and Local Delivery 230 0.46 $12.01 $24,990
Taxi and Limousine Service 310 0.41 $11.97 $24,900

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Other Financial Investment Activities 200 0.05 $17.45 $36,290
Wholesale Electronic Markets and Agents and Brokers 30 (7) $16.58 $34,480
Securities and Commodity Contracts Intermediation and Brokerage 200 0.04 $16.57 $34,460
Legal Services 2,630 0.23 $16.49 $34,290
Federal Executive Branch (OES Designation) 590 0.03 $16.12 $33,520


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 14,040 0.95 1.07 $14.67 $30,500
Texas 9,470 0.87 0.97 $12.34 $25,660
New York 7,640 0.89 0.99 $14.41 $29,980
Florida 6,590 0.88 0.99 $11.92 $24,790
Illinois 6,230 1.09 1.23 $13.34 $27,740




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 1,990 1.73 1.94 $14.60 $30,360
Louisiana 2,850 1.51 1.70 $11.41 $23,740
Vermont 390 1.31 1.47 $12.90 $26,830
Mississippi 1,400 1.30 1.45 $11.43 $23,780
Hawaii 740 1.22 1.38 $17.19 $35,760




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 440 0.66 0.74 $17.38 $36,160
Hawaii 740 1.22 1.38 $17.19 $35,760
Alaska 190 0.59 0.66 $15.23 $31,690
California 14,040 0.95 1.07 $14.67 $30,500
Nevada 1,990 1.73 1.94 $14.60 $30,360





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 4,330 0.83 0.93 $15.04 $31,280
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 4,010 1.01 1.13 $14.39 $29,940
Chicago-Joliet-Naperville, IL Metropolitan Division 3,540 0.96 1.07 $14.33 $29,810
Houston-Sugar Land-Baytown, TX 2,680 0.97 1.09 $12.59 $26,190
Atlanta-Sandy Springs-Marietta, GA 2,170 0.94 1.06 $12.70 $26,420
Philadelphia, PA Metropolitan Division 2,120 1.15 1.29 $13.96 $29,030
Santa Ana-Anaheim-Irvine, CA Metropolitan Division 1,930 1.33 1.50 $13.86 $28,830
Boston-Cambridge-Quincy, MA NECTA Division 1,900 1.08 1.22 $14.51 $30,180
Dallas-Plano-Irving, TX Metropolitan Division 1,810 0.84 0.94 $13.82 $28,760
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 1,700 0.72 0.81 $14.28 $29,700