Occupational Employment and Wages, May 2014

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
108,890 1.3 % $13.46 $28,000 0.4 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.99 $10.44 $12.77 $15.65 $18.77
Annual Wage (2) $18,710 $21,720 $26,550 $32,550 $39,030


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 16,290 1.84 $11.86 $24,680
General Medical and Surgical Hospitals 15,780 0.30 $13.86 $28,820
Automobile Dealers 9,980 0.85 $11.93 $24,810
Offices of Physicians 8,540 0.35 $13.67 $28,430
Traveler Accommodation 6,490 0.35 $14.43 $30,010

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 16,290 1.84 $11.86 $24,680
Automobile Dealers 9,980 0.85 $11.93 $24,810
Taxi and Limousine Service 420 0.52 $11.82 $24,570
Wireless Telecommunications Carriers (except Satellite) 620 0.39 $11.60 $24,130
Traveler Accommodation 6,490 0.35 $14.43 $30,010

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Other Financial Investment Activities 200 0.05 $17.44 $36,270
Securities and Commodity Contracts Intermediation and Brokerage 170 0.04 $17.33 $36,060
Legal Services 2,300 0.20 $16.67 $34,660
Business, Professional, Labor, Political, and Similar Organizations 400 0.09 $16.51 $34,350
State Government (OES Designation) 450 0.02 $16.49 $34,290


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.




States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 13,500 0.89 1.11 $15.42 $32,070
Texas 8,960 0.80 0.99 $12.53 $26,070
New York 7,110 0.81 1.00 $14.97 $31,140
Florida 6,860 0.90 1.11 $12.00 $24,970
Pennsylvania 5,330 0.94 1.17 $13.49 $28,060



States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 2,010 1.69 2.09 $14.57 $30,300
Rhode Island 700 1.51 1.87 $13.86 $28,820
Louisiana 2,570 1.34 1.66 $11.48 $23,870
Hawaii 790 1.28 1.59 $18.13 $37,720
Mississippi 1,290 1.18 1.46 $11.42 $23,760



Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Hawaii 790 1.28 1.59 $18.13 $37,720
District of Columbia 450 0.66 0.82 $17.45 $36,300
Alaska 170 0.54 0.67 $15.87 $33,020
North Dakota 270 0.62 0.77 $15.50 $32,230
California 13,500 0.89 1.11 $15.42 $32,070




Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 4,100 1.01 1.25 $15.37 $31,970
New York-White Plains-Wayne, NY-NJ Metropolitan Division 3,960 0.73 0.91 $15.95 $33,180
Chicago-Joliet-Naperville, IL Metropolitan Division 2,480 0.66 0.82 $14.57 $30,300
Houston-Sugar Land-Baytown, TX 2,280 0.80 1.00 $13.14 $27,330
Atlanta-Sandy Springs-Marietta, GA 2,230 0.93 1.16 $13.06 $27,160
Philadelphia, PA Metropolitan Division 2,040 1.10 1.36 $14.07 $29,260
Dallas-Plano-Irving, TX Metropolitan Division 1,710 0.77 0.95 $13.42 $27,910
Las Vegas-Paradise, NV 1,670 1.91 2.37 $14.94 $31,070
Boston-Cambridge-Quincy, MA NECTA Division 1,550 0.86 1.07 $15.44 $32,120
Santa Ana-Anaheim-Irvine, CA Metropolitan Division 1,540 1.04 1.29 $13.88 $28,880