Occupational Employment and Wages, May 2015

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
100,500 1.8 % $13.94 $28,990 0.4 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.33 $10.77 $13.19 $16.23 $19.53
Annual Wage (2) $19,410 $22,410 $27,440 $33,750 $40,610


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 16,060 1.78 $12.78 $26,580
General Medical and Surgical Hospitals 15,010 0.28 $14.31 $29,770
Automobile Dealers 9,310 0.76 $12.26 $25,510
Offices of Physicians 8,500 0.34 $13.76 $28,610
Traveler Accommodation 6,460 0.34 $14.80 $30,770

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 16,060 1.78 $12.78 $26,580
Taxi and Limousine Service 670 0.82 $13.80 $28,710
Automobile Dealers 9,310 0.76 $12.26 $25,510
Traveler Accommodation 6,460 0.34 $14.80 $30,770
Offices of Physicians 8,500 0.34 $13.76 $28,610

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Other Financial Investment Activities 240 0.05 $17.88 $37,190
Local Government (OES Designation) 3,750 0.07 $17.72 $36,860
Securities and Commodity Contracts Intermediation and Brokerage 140 0.03 $17.45 $36,290
Building Equipment Contractors 40 (7) $17.27 $35,920
Electric Power Generation, Transmission and Distribution 80 0.02 $17.27 $35,920


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.




States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 13,290 0.86 1.18 $15.98 $33,230
Texas 8,420 0.73 1.00 $13.17 $27,400
New York 6,520 0.73 1.00 $15.75 $32,770
Florida 6,420 0.81 1.11 $12.41 $25,810
Pennsylvania 4,910 0.86 1.18 $13.87 $28,850



States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 1,940 1.57 2.16 $14.94 $31,080
Hawaii 850 1.37 1.88 $18.18 $37,810
Louisiana 2,500 1.29 1.77 $11.78 $24,490
Mississippi 1,260 1.14 1.56 $11.48 $23,870
Rhode Island 510 1.09 1.50 $14.10 $29,320



Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Hawaii 850 1.37 1.88 $18.18 $37,810
District of Columbia 360 0.53 0.72 $17.98 $37,400
Washington 1,950 0.65 0.89 $16.70 $34,730
Connecticut 860 0.52 0.71 $16.25 $33,810
California 13,290 0.86 1.18 $15.98 $33,230




Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 4,450 0.69 0.94 $16.63 $34,590
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 4,010 0.98 1.34 $15.65 $32,550
Dallas-Plano-Irving, TX Metropolitan Division 2,200 0.94 1.29 $12.85 $26,730
Atlanta-Sandy Springs-Roswell, GA 2,140 0.86 1.18 $13.29 $27,630
Houston-The Woodlands-Sugar Land, TX 2,110 0.72 0.99 $15.90 $33,080
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 1,950 0.55 0.75 $14.51 $30,190
Las Vegas-Henderson-Paradise, NV 1,580 1.75 2.40 $15.42 $32,070
Anaheim-Santa Ana-Irvine, CA Metropolitan Division 1,350 0.89 1.22 $14.79 $30,750
Kansas City, MO-KS 1,280 1.25 1.71 $13.59 $28,260
Boston-Cambridge-Newton, MA NECTA Division 1,270 0.72 0.99 $16.05 $33,380