Occupational Employment and Wages, May 2014

43-2021 Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
10,220 10.2 % $18.92 $39,350 4.9 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.91 $12.49 $16.90 $24.86 $29.41
Annual Wage (2) $20,610 $25,970 $35,140 $51,700 $61,180


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Wired Telecommunications Carriers 2,170 0.36 $21.19 $44,060
General Medical and Surgical Hospitals 1,770 0.03 $15.01 $31,210
Business Support Services 880 0.10 $13.32 $27,700
Local Government (OES Designation) 590 0.01 $19.32 $40,190
Employment Services 400 0.01 $18.21 $37,880

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Wired Telecommunications Carriers 2,170 0.36 $21.19 $44,060
Other Telecommunications 90 0.11 $12.55 $26,110
Business Support Services 880 0.10 $13.32 $27,700
Wireless Telecommunications Carriers (except Satellite) 110 0.07 $18.10 $37,640
Specialty (except Psychiatric and Substance Abuse) Hospitals 70 0.03 $16.18 $33,660

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Wired Telecommunications Carriers 2,170 0.36 $21.19 $44,060
Local Government (OES Designation) 590 0.01 $19.32 $40,190
Management of Companies and Enterprises 120 0.01 $18.87 $39,250
Employment Services 400 0.01 $18.21 $37,880
Wireless Telecommunications Carriers (except Satellite) 110 0.07 $18.10 $37,640


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.




States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 1,190 0.08 1.04 $20.71 $43,070
Utah 950 0.74 9.81 $15.07 $31,350
New York 900 0.10 1.35 $19.17 $39,870
Illinois 650 0.11 1.50 $15.60 $32,460
Florida 640 0.08 1.10 $13.03 $27,110



States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 950 0.74 9.81 $15.07 $31,350
Massachusetts 520 0.16 2.07 $20.41 $42,450
Rhode Island 60 0.12 1.60 $17.36 $36,110
Michigan 500 0.12 1.62 $15.15 $31,510
Delaware 50 0.12 1.60 $15.31 $31,840



Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Virginia 140 0.04 0.52 $22.08 $45,930
Minnesota (8) (8) (8) $21.33 $44,370
New Jersey 230 0.06 0.80 $21.09 $43,860
California 1,190 0.08 1.04 $20.71 $43,070
Massachusetts 520 0.16 2.07 $20.41 $42,450




Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 600 0.11 1.48 $19.03 $39,590
Chicago-Joliet-Naperville, IL Metropolitan Division 470 0.13 1.66 $16.08 $33,440
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 260 0.06 0.85 $12.52 $26,040
Cleveland-Elyria-Mentor, OH 200 0.19 2.55 $14.44 $30,040
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 160 0.07 0.88 $17.17 $35,710
Boston-Cambridge-Quincy, MA NECTA Division 150 0.09 1.13 $19.08 $39,680
Philadelphia, PA Metropolitan Division 130 0.07 0.95 $22.28 $46,350
Providence-Fall River-Warwick, RI-MA 130 0.23 3.11 (8) (8)
Houston-Sugar Land-Baytown, TX 120 0.04 0.55 $22.98 $47,810
Warren-Troy-Farmington Hills, MI Metropolitan Division 110 0.09 1.24 $15.36 $31,940



Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Peabody, MA NECTA Division 40 0.40 5.24 $15.59 $32,440
Akron, OH 90 0.28 3.77 $11.79 $24,520
Providence-Fall River-Warwick, RI-MA 130 0.23 3.11 (8) (8)
Cleveland-Elyria-Mentor, OH 200 0.19 2.55 $14.44 $30,040
Chicago-Joliet-Naperville, IL Metropolitan Division 470 0.13 1.66 $16.08 $33,440
Jacksonville, FL 70 0.12 1.56 $21.25 $44,210
Springfield, MA-CT 30 0.11 1.43 $17.42 $36,230
Wilmington, DE-MD-NJ Metropolitan Division 40 0.11 1.42 $15.49 $32,220
New York-White Plains-Wayne, NY-NJ Metropolitan Division 600 0.11 1.48 $19.03 $39,590
Boston-Cambridge-Quincy, MA NECTA Division 150 0.09 1.13 $19.08 $39,680



Top paying metropolitan areas for this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
San Antonio-New Braunfels, TX 50 0.05 0.67 $25.78 $53,630
Edison-New Brunswick, NJ Metropolitan Division (8) (8) (8) $25.74 $53,530
Oakland-Fremont-Hayward, CA Metropolitan Division (8) (8) (8) $24.91 $51,810
Baltimore-Towson, MD 100 0.08 1.00 $24.52 $51,000
Houston-Sugar Land-Baytown, TX 120 0.04 0.55 $22.98 $47,810
Philadelphia, PA Metropolitan Division 130 0.07 0.95 $22.28 $46,350
Dallas-Plano-Irving, TX Metropolitan Division (8) (8) (8) $21.97 $45,700
Jacksonville, FL 70 0.12 1.56 $21.25 $44,210
Pittsburgh, PA (8) (8) (8) $19.75 $41,080
Nassau-Suffolk, NY Metropolitan Division 90 0.07 0.98 $19.28 $40,090

Nonmetropolitan areas with the highest employment in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Upper Savannah South Carolina nonmetropolitan area 40 0.38 5.00 $13.23 $27,530

Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Upper Savannah South Carolina nonmetropolitan area 40 0.38 5.00 $13.23 $27,530

Top paying nonmetropolitan areas for this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Upper Savannah South Carolina nonmetropolitan area 40 0.38 5.00 $13.23 $27,530


About May 2014 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OES estimates and related information:

May 2014 National Occupational Employment and Wage Estimates

May 2014 State Occupational Employment and Wage Estimates

May 2014 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2014 National Industry-Specific Occupational Employment and Wage Estimates

May 2014 Occupation Profiles

Technical Notes

 

Last Modified Date: March 25, 2015