Summary

flight attendants image
Flight attendants help keep passengers informed and direct them during emergency situations.
Quick Facts: Flight Attendants
2015 Median Pay $44,860 per year
Typical Entry-Level Education High school diploma or equivalent
Work Experience in a Related Occupation Less than 5 years
On-the-job Training Moderate-term on-the-job training
Number of Jobs, 2014 97,900
Job Outlook, 2014-24 2% (Slower than average)
Employment Change, 2014-24 2,200

What Flight Attendants Do

Flight attendants provide routine services and respond to emergencies to ensure the safety and comfort of airline passengers.

Work Environment

Flight attendants work evenings, weekends, and holidays, because airlines operate every day and have overnight flights. Attendants work in aircraft and may be away from home several nights per week. Most have variable schedules.

How to Become a Flight Attendant

Flight attendants receive initial training from their employer and must be certified by the Federal Aviation Administration (FAA). Although flight attendants must have at least a high school diploma or the equivalent, some airlines prefer to hire applicants who have taken some college courses. Prospective flight attendants typically need previous work experience in customer service. Applicants must be at least 18 years old, be eligible to work in the United States, have a valid passport, and pass a background check and drug test.

Pay

The median annual wage for flight attendants was $44,860 in May 2015.

Job Outlook

Employment of flight attendants is projected to grow 2 percent from 2014 to 2024, slower than the average for all occupations. Job prospects should be best for applicants with a college degree.

State & Area Data

Explore resources for employment and wages by state and area for flight attendants.

Similar Occupations

Compare the job duties, education, job growth, and pay of flight attendants with similar occupations.

More Information, Including Links to O*NET

Learn more about flight attendants by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Flight Attendants Do About this section

Flight attendants
Federal law mandates that flight attendants provide safety instructions.

Flight attendants provide routine services and respond to emergencies to ensure the safety and comfort of airline passengers.

Duties

Flight attendants typically do the following:

  • Participate in preflight briefings with the pilots, to discuss cabin conditions and flight details
  • Conduct preflight inspections of emergency equipment
  • Demonstrate the use of safety equipment and emergency equipment
  • Ensure that passengers have their seatbelts fastened when required and that all other safety requirements are met
  • Serve, and sometimes sell, beverages, meals, or snacks
  • Take care of passengers’ needs, particularly those with special needs
  • Reassure passengers during the flight, such as when the aircraft hits turbulence
  • Administer and coordinate emergency medical care, as needed
  • If an emergency arises, provide direction to passengers, including how to evacuate the aircraft

Airlines are required by law to provide flight attendants for the safety and security of passengers. The primary job of flight attendants is to keep passengers safe, ensuring that everyone follows security regulations and that the flight deck is secure. Flight attendants also try to make flights comfortable and stress free for passengers. At times, they may deal with passengers who display disruptive behavior.

About 1 hour before takeoff, the captain (pilot) may conduct a preflight briefing with flight attendants about relevant flight information, including the number of hours the flight will take, the route the plane will travel, and weather conditions. Flight attendants must ensure that emergency equipment is working, the cabin is clean, and there is an adequate supply of food and beverages on board. Flight attendants greet passengers as they board the aircraft, direct them to their seats, and provide assistance as needed.

Before the plane takes off, flight attendants demonstrate the proper use of safety equipment to all passengers, either in person or through a video recording. They also ensure that seatbelts are fastened, seats are locked in the upright position, and all carry-on items are properly stowed in accordance with federal law and company policy.

A flight attendant’s most important responsibility, however, is to help passengers in the event of an emergency. This responsibility ranges from dealing with unruly passengers to performing first aid, fighting fires, protecting the flight deck, and directing evacuations. Flight attendants also answer questions about the flight, attend to passengers with special needs, and generally assist all passengers as needed.

Before the plane lands, flight attendants once again ensure that seatbelts are fastened, seats are locked in the upright position, and all carry-on and galley items are properly stowed.

Before they leave the plane, flight attendants survey the condition of the cabin. They submit reports on any medical, safety, or security issues that may have occurred during the flight.

Work Environment About this section

Flight attendants
Flight attendants make sure all overhead luggage is properly stored.

Flight attendants held about 97,900 jobs in 2014. Although most worked for scheduled airlines, a small number worked for corporations or chartered-flight companies.

Flight attendants work primarily in the cabin of passenger aircraft. Dealing directly with the public and standing for long periods can be stressful and tiring. Occasionally, flight attendants must deal with turbulence, which can make providing service more difficult and causes anxiety in some passengers. Although rare, dealing with emergencies and unruly customers also can be difficult and cause stress.

Flight attendants spend many nights away from home and often sleep in hotels or apartments shared by a group of flight attendants.             

Injuries and Illnesses

Injuries may occur when overhead compartments are opened, during turbulence, when the attendant is pushing carts, or during aircraft emergencies. In addition, medical problems can arise from irregular sleep patterns, the stress of frequent travel, and exposure to ill passengers. As a result, flight attendants experience some work-related injuries and illnesses.

Work Schedules

Flight attendants usually have variable schedules. They often work nights, weekends, and holidays because airlines operate every day and have overnight flights. In most cases, a contract between the airline and the flight attendant union determines the total daily and monthly workable hours. A typical on-duty shift is usually about 12 to 14 hours per day. However, duty time can be increased for international flights. The Federal Aviation Administration (FAA) requires that flight attendants receive at least 9 consecutive hours of rest following any duty period before starting their next duty period.

Attendants usually fly 75 to 100 hours a month and generally spend another 50 hours a month on the ground, preparing flights, writing reports, and waiting for aircraft to arrive. They can spend several nights a week away from home. During this time, employers typically arrange hotel accommodations and a meal allowance.

An attendant’s assignments of home base and route are based on seniority. New flight attendants must be flexible with their schedule and location. Almost all flight attendants start out working on call, also known as reserve status. Flight attendants on reserve usually live near their home airport, because they have to report to work on short notice.

As they earn more seniority, attendants gain more control over their schedules. For example, some senior flight attendants may choose to live outside their home base and commute to work. Others may choose to work only on regional flights. On small corporate airlines, flight attendants often work on an as-needed basis and must be able to adapt to changing schedules. About 1 in 4 flight attendants worked part time in 2014.                                       

How to Become a Flight Attendant About this section

Flight attendants
Flight attendants take care of passenger needs.

Flight attendants receive training from their employer and must be certified by the Federal Aviation Administration (FAA). Although flight attendants must have at least a high school diploma or the equivalent, some airlines prefer to hire applicants who have taken some college courses. Prospective flight attendants typically need previous work experience in customer service.

Applicants must be at least 18 years old, be eligible to work in the United States, have a valid passport, and pass a background check and drug test. They must have vision that is correctable to at least 20/40 and often need to conform to height and weight requirements. Flight attendants also may have to pass a medical evaluation.

Education

A high school diploma is typically the minimum educational requirement for becoming a flight attendant. However, some airlines prefer to hire applicants who have taken some college courses.

Many employers prefer applicants with a degree in hospitality and tourism, public relations, business, social science, or communications. Those who work on international flights may have to be fluent in a foreign language. Some flight attendants attend flight attendant academies.

Work Experience in a Related Occupation

Flight attendants typically have 1 or 2 years of work experience in a service occupation before getting their first job as a flight attendant. This experience may include customer service positions in restaurants, hotels, or resorts. Experience in sales or in other positions that require close contact with the public and focus on service to customers also may help develop the skills needed to be a successful flight attendant.

Training

Once a flight attendant is hired, airlines provide their initial training, ranging from 3 to 6 weeks. The training usually takes place at the airline’s flight training center and is required for FAA certification.

Trainees learn emergency procedures such as evacuating aircraft, operating emergency equipment, and administering first aid. They also receive specific instruction on flight regulations, company operations, and job duties.

Toward the end of the training, students go on practice flights. They must complete the training to keep a job with the airline. Once they have passed initial training, new flight attendants receive the FAA Certificate of Demonstrated Proficiency.

Licenses, Certifications, and Registrations

All flight attendants must be certified by the FAA. To become certified, flight attendants must complete their employer’s initial training program and pass an exam. Flight attendants are certified for specific types of aircraft and must take new training for each type of aircraft on which they are to work, in addition to receiving recurrent training every year if they are to maintain their certification.

Advancement

After completing initial training, new flight attendants are typically placed on call, also known as reserve status. While on reserve status, attendants must be able to report to the airport on short notice to staff extra flights or fill in for absent crewmembers.

New attendants usually remain on reserve status for at least 1 year, but in some cities attendants may be on reserve for several years. After their stretch of time in this reserve period, flight attendants gain enough seniority to bid on monthly assignments. Assignments are based on seniority, and the most preferred routes go to the most experienced attendants.

Career advancement is based on seniority. Senior flight attendants exercise the most control over route assignments and schedules; therefore, they often can choose how much time to spend away from home. On international flights, senior attendants frequently oversee the work of other attendants. Senior attendants may be promoted to management positions in which they are responsible for recruiting, instructing, and scheduling.

Important Qualities

Attentiveness. Flight attendants must be aware of any security or safety risks during the flight. They also must be attentive to passengers’ needs in order to ensure a pleasant travel experience.

Communication skills. Flight attendants should speak clearly, listen attentively, and interact comfortably with passengers and other crewmembers.

Customer-service skills. Flight attendants should have poise, tact, and resourcefulness to handle stressful situations and address passengers’ needs.

Decisionmaking skills. Flight attendants must be able to act decisively in emergencies.

Physical stamina. Flight attendants may need to lift baggage and stand and walk for long periods.

Flight attendants should present a professional appearance and not have visible tattoos, body piercings, or an unusual hairstyle or makeup.

Pay About this section

Flight Attendants

Median annual wages, May 2015

Air transportation workers

$68,510

Flight attendants

$44,860

Total, all occupations

$36,200

 

The median annual wage for flight attendants was $44,860 in May 2015. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $25,930, and the highest 10 percent earned more than $72,090.

Flight attendants receive an allowance for meals and accommodations while working away from home. Although attendants are required to purchase an initial set of uniforms and luggage, the airlines usually pay for replacements and upkeep. Flight attendants generally are eligible for discounted airfare or free standby seats through their airline. Attendants often receive health and retirement benefits, and some airlines offer incentive pay for working holidays, nights, and weekends.

Attendants typically fly 75 to 100 hours a month and usually spend another 50 hours a month on the ground, preparing flights, writing reports, and waiting for planes to arrive. They can spend several nights a week away from home. Most work variable schedules. About 1 in 4 flight attendants worked part time in 2014.

Union Membership

Most flight attendants belonged to a union in 2014.

Job Outlook About this section

Flight Attendants

Percent change in employment, projected 2014-24

Total, all occupations

7%

Air transportation workers

2%

Flight attendants

2%

 

Employment of flight attendants is projected to grow 2 percent from 2014 to 2024, slower than the average for all occupations. In an effort to keep planes full, airlines are expected to slow the expansion of additional flights and new routes.

However, many airlines are replacing smaller regional aircraft with new, larger planes that can accommodate a greater number of passengers. This change may increase the number of flight attendants needed on some routes.  

Job Prospects

Competition for jobs will remain strong because the occupation typically attracts many more applicants than there are job openings. When entry-level positions do become available, job prospects should be best for applicants with a college degree. Job opportunities may be slightly better at regional or low-cost airlines.

Most current job opportunities will come from the need to replace attendants who leave the workforce. Over the next decade, a number of flight attendants are expected to retire, creating opportunities for new workers.

Employment projections data for flight attendants, 2014-24
Occupational Title SOC Code Employment, 2014 Projected Employment, 2024 Change, 2014-24 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Flight attendants

53-2031 97,900 100,100 2 2,200 [XLSX]

State & Area Data About this section

Occupational Employment Statistics (OES)

The Occupational Employment Statistics (OES) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OES data maps for employment and wages by state and area.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

Career InfoNet

America’s Career InfoNet includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of flight attendants.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help 2015 MEDIAN PAY Help
Bartenders

Bartenders

Bartenders mix drinks and serve them directly to customers or through wait staff.

No formal educational credential $19,530
Customer service representatives

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

High school diploma or equivalent $31,720
EMTs and paramedics

EMTs and Paramedics

Emergency medical technicians (EMTs) and paramedics care for the sick or injured in emergency medical settings. People’s lives often depend on the quick reaction and competent care provided by these workers. EMTs and paramedics respond to emergency calls, performing medical services and transporting patients to medical facilities.

Postsecondary nondegree award $31,980
Food and beverage serving and related workers

Food and Beverage Serving and Related Workers

Food and beverage serving and related workers perform a variety of customer service, food preparation, and cleaning duties in restaurants, cafeterias, and other eating and drinking establishments.

No formal educational credential $19,040
Retail sales workers

Retail Sales Workers

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and automobiles, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of retail sales workers help customers find the products they want and process customers’ payments.

No formal educational credential $22,040
Waiters and waitresses

Waiters and Waitresses

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

No formal educational credential $19,250
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Flight Attendants,
on the Internet at http://www.bls.gov/ooh/transportation-and-material-moving/flight-attendants.htm (visited June 24, 2016).

Publish Date: Thursday, December 17, 2015

What They Do

The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised. This tab also covers different types of occupational specialties.

Work Environment

The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked. It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face.

How to Become One

The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation.

Pay

The Pay tab describes typical earnings and how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. This tab may also provide information on earnings in the major industries employing the occupation.

State & Area Data

The State and Area Data tab provides links to state and area occupational data from the Occupational Employment Statistics (OES) program, state projections data from Projections Central, and occupational information from the Department of Labor's Career InfoNet.

Job Outlook

The Job Outlook tab describes the factors that affect employment growth or decline in the occupation, and in some instances, describes the relationship between the number of job seekers and the number of job openings.

Similar Occupations

The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile.

Contacts for More Information

The More Information tab provides the Internet addresses of associations, government agencies, unions, and other organizations that can provide additional information on the occupation. This tab also includes links to relevant occupational information from the Occupational Information Network (O*NET).

2015 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment Statistics survey. In May 2015, the median annual wage for all workers was $36,200.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

Work experience in a related occupation

Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education.

Number of Jobs, 2014

The employment, or size, of this occupation in 2014, which is the base year of the 2014-24 employment projections.

Job Outlook, 2014-24

The projected percent change in employment from 2014 to 2024. The average growth rate for all occupations is 7 percent.

Employment Change, 2014-24

The projected numeric change in employment from 2014 to 2024.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Employment Change, projected 2014-24

The projected numeric change in employment from 2014 to 2024.

Growth Rate (Projected)

The percent change of employment for each occupation from 2014 to 2024.

Projected Number of New Jobs

The projected numeric change in employment from 2014 to 2024.

Projected Growth Rate

The projected percent change in employment from 2014 to 2024.

2015 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment Statistics survey. In May 2015, the median annual wage for all workers was $36,200.