What Information Clerks Do
Hotel, motel and resort desk clerks provide customer service to hotel guests and other customers often at the hotel’s front desk.
Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.
Information clerks typically do the following:
- Prepare routine office correspondence, reports, claims, bills, or orders
- Collect and record data from customers, staff, and the public
- Answer questions from customers and the public about products or services
- File and maintain paper or electronic records and information
Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.
The following are examples of types of information clerks:
Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or unsatisfactory services. They also may review the organization’s records and type response letters for their supervisor’s signature.
Court clerks organize and maintain court records. They prepare the calendar of cases, also known as a docket, and inform attorneys and witnesses about court appearances. Court clerks also put together materials for court and receive, file, and forward court documents.
Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.
File clerks maintain electronic or paper records, enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.
Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests or complaints. For example, when guests report a problem in their rooms, clerks must coordinate with maintenance staff to resolve the issue.
Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and review candidates’ resumes for qualifications.
Interviewers conduct interviews over the phone, in person, through mail, or electronically. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.
License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive the particular license or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.
Municipal clerks provide administrative support for town or city governments by maintaining their records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.
Order clerks receive orders from customers and process payments. For example, they may enter information about customers, such as their address and method of payment, into the order entry system. They also answer questions about prices and shipping.
Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports also check bags and issue boarding passes to passengers.