Summary

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Quick Facts: Information Clerks
2016 Median Pay $32,920 per year
$15.83 per hour
Typical Entry-Level Education See How to Become One
Work Experience in a Related Occupation None
On-the-job Training See How to Become One
Number of Jobs, 2016 1,516,800
Job Outlook, 2016-26 3% (Slower than average)
Employment Change, 2016-26 38,900

What Information Clerks Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Work Environment

Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks worked full time in 2016.

How to Become an Information Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Pay

The median annual wage for information clerks was $32,920 in May 2016.

Job Outlook

Employment of information clerks is projected to grow 3 percent from 2016 to 2026, slower than the average for all occupations. Overall job opportunities should be good because of the need to replace workers who leave the occupation each year.

State & Area Data

Explore resources for employment and wages by state and area for information clerks.

Similar Occupations

Compare the job duties, education, job growth, and pay of information clerks with similar occupations.

More Information, Including Links to O*NET

Learn more about information clerks by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Information Clerks Do About this section

Information clerks
Reservation and transportation ticket agents issue boarding passes to passengers.

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They may also review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about their upcoming court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Work Environment About this section

Information clerks
Hotel desk clerks may work evenings, weekends, and holidays.

Information clerks held about 1.5 million jobs in 2016. Employment in the detailed occupations that make up information clerks was distributed as follows:

Hotel, motel, and resort desk clerks 252,600
Interviewers, except eligibility and loan 194,700
Order clerks 179,000
Information and record clerks, all other 178,100
Reservation and transportation ticket agents and travel clerks 150,100
Eligibility interviewers, government programs 143,100
Human resources assistants, except payroll and timekeeping 141,500
Court, municipal, and license clerks 135,500
File clerks 135,000
Correspondence clerks 7,200

The largest employers of information clerks were as follows:

Government 26%
Traveler accommodation 16
Healthcare and social assistance 12
Transportation and warehousing 8
Administrative and support services 6

Information clerks work in nearly every industry. Although most clerks work in an office setting, interviewers may travel to applicants’ locations to interview them.

The work of information clerks who provide customer service can be stressful, particularly when dealing with dissatisfied customers.

Reservation and transportation ticket agents at airports or shipping counters lift and maneuver heavy luggage or packages, sometimes weighing up to 100 pounds.

Injuries and Illnesses

Information clerks who work as reservation and transportation ticket agents have one of the highest rates of injuries and illnesses of all occupations. The most common injuries are muscle strains, such as from lifting heavy suitcases.

Work Schedules

Most information clerks worked full time in 2016. However, part-time work is common for hotel clerks and file clerks.

Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

How to Become an Information Clerk About this section

Information clerks
Information clerks must be comfortable using computers.

Information clerks typically need a high school diploma and learn their skills on the job.

Education

Although candidates for most positions usually qualify with a high school diploma, human resources assistants generally need an associate’s degree. Whether pursuing a degree or not, courses in word processing and spreadsheet applications are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and includes learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

Pay About this section

Information Clerks

Median annual wages, May 2016

Total, all occupations

$37,040

Information clerks

$32,920

Information and record clerks

$31,690

 

The median annual wage for information clerks was $32,920 in May 2016. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $20,090, and the highest 10 percent earned more than $53,720.

Median annual wages for information clerks in May 2016 were as follows:

Eligibility interviewers, government programs $43,350
Information and record clerks, all other 39,260
Human resources assistants, except payroll and timekeeping 39,020
Court, municipal, and license clerks 36,670
Correspondence clerks 36,370
Reservation and transportation ticket agents and travel clerks 35,230
Order clerks 33,370
Interviewers, except eligibility and loan 32,150
File clerks 29,090
Hotel, motel, and resort desk clerks 22,070

In May 2016, the median annual wages for information clerks in the top industries in which they worked were as follows:

Government $40,140
Transportation and warehousing 38,370
Healthcare and social assistance 32,240
Administrative and support services 30,790
Traveler accommodation 22,220

Most information clerks worked full time in 2016. However, part-time work is common for hotel clerks and file clerks.

Clerks who work in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

Union Membership

Compared with workers in all occupations, court, municipal, and license clerks, and government program eligibility interviewers, had a higher percentage of workers who belonged to a union in 2016.

Job Outlook About this section

Information Clerks

Percent change in employment, projected 2016-26

Total, all occupations

7%

Information and record clerks

5%

Information clerks

3%

 

Employment of information clerks is projected to grow 3 percent from 2016 to 2026, slower than the average for all occupations. Employment growth of information clerks will vary by occupation. (See table below.)

Growth in the overall employment of information clerks is expected to be limited as organizations and businesses consolidate their administrative functions. For example, businesses increasingly use online applications for benefits and employment, thereby streamlining the process and requiring fewer workers.

Furthermore, increased use of online ordering and reservations systems and self-service ticketing kiosks will result in the need for fewer clerks to process orders and maintain files. In some businesses, including medical offices, receptionists and other workers are increasingly performing tasks that used to be done by clerks.

Job Prospects

Overall job prospects should be good because of the need to replace workers who leave the occupation each year. Workers with previous clerical or customer service experience and education beyond high school should have the best prospects.

Employment projections data for information clerks, 2016-26
Occupational Title SOC Code Employment, 2016 Projected Employment, 2026 Change, 2016-26 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Information clerks

1,516,800 1,555,700 3 38,900

Correspondence clerks

43-4021 7,200 7,400 2 200 employment projections excel document xlsx

Court, municipal, and license clerks

43-4031 135,500 144,400 7 8,900 employment projections excel document xlsx

Eligibility interviewers, government programs

43-4061 143,100 151,600 6 8,500 employment projections excel document xlsx

File clerks

43-4071 135,000 121,100 -10 -13,900 employment projections excel document xlsx

Hotel, motel, and resort desk clerks

43-4081 252,600 263,900 4 11,300 employment projections excel document xlsx

Interviewers, except eligibility and loan

43-4111 194,700 205,700 6 11,000 employment projections excel document xlsx

Order clerks

43-4151 179,000 175,400 -2 -3,600 employment projections excel document xlsx

Human resources assistants, except payroll and timekeeping

43-4161 141,500 138,900 -2 -2,600 employment projections excel document xlsx

Reservation and transportation ticket agents and travel clerks

43-4181 150,100 155,700 4 5,600 employment projections excel document xlsx

Information and record clerks, all other

43-4199 178,100 191,700 8 13,600 employment projections excel document xlsx

State & Area Data About this section

Occupational Employment Statistics (OES)

The Occupational Employment Statistics (OES) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OES data maps for employment and wages by state and area.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

CareerOneStop

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of information clerks.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help 2016 MEDIAN PAY Help
Bookkeeping, accounting, and auditing clerks

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.

Some college, no degree $38,390
Customer service representatives

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

High school diploma or equivalent $32,300
Financial clerks

Financial Clerks

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.

High school diploma or equivalent $38,080
General office clerks

General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

High school diploma or equivalent $30,580
Human resource specialists

Human Resources Specialists

Human resources specialists recruit, screen, interview, and place workers. They often handle other human resources work, such as those related to employee relations, compensation and benefits, and training.

Bachelor's degree $59,180
Lodging managers

Lodging Managers

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably.

High school diploma or equivalent $51,840
Material recording clerks

Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.

High school diploma or equivalent $26,820
Receptionists

Receptionists

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

High school diploma or equivalent $27,920
Medical records and health information technicians

Medical Records and Health Information Technicians

Medical records and health information technicians, commonly referred to as health information technicians, organize and manage health information data. They ensure that the information maintains its quality, accuracy, accessibility, and security in both paper files and electronic systems. They use various classification systems to code and categorize patient information for insurance reimbursement purposes, for databases and registries, and to maintain patients’ medical and treatment histories.

Postsecondary nondegree award $38,040
Secretaries and administrative assistants

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.

High school diploma or equivalent $37,230
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Information Clerks,
on the Internet at https://www.bls.gov/ooh/office-and-administrative-support/information-clerks.htm (visited November 28, 2017).

Last Modified Date: Tuesday, October 24, 2017

What They Do

The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised. This tab also covers different types of occupational specialties.

Work Environment

The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked. It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face.

How to Become One

The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation.

Pay

The Pay tab describes typical earnings and how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. For most profiles, this tab has a table with wages in the major industries employing the occupation. It does not include pay for self-employed workers, agriculture workers, or workers in private households because these data are not collected by the Occupational Employment Statistics (OES) survey, the source of BLS wage data in the OOH.

State & Area Data

The State and Area Data tab provides links to state and area occupational data from the Occupational Employment Statistics (OES) program, state projections data from Projections Central, and occupational information from the Department of Labor's CareerOneStop.

Job Outlook

The Job Outlook tab describes the factors that affect employment growth or decline in the occupation, and in some instances, describes the relationship between the number of job seekers and the number of job openings.

Similar Occupations

The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile.

Contacts for More Information

The More Information tab provides the Internet addresses of associations, government agencies, unions, and other organizations that can provide additional information on the occupation. This tab also includes links to relevant occupational information from the Occupational Information Network (O*NET).

2016 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment Statistics survey. In May 2016, the median annual wage for all workers was $37,040.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

Work experience in a related occupation

Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education.

Number of Jobs, 2016

The employment, or size, of this occupation in 2016, which is the base year of the 2016-26 employment projections.

Job Outlook, 2016-26

The projected percent change in employment from 2016 to 2026. The average growth rate for all occupations is 7 percent.

Employment Change, 2016-26

The projected numeric change in employment from 2016 to 2026.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Employment Change, projected 2016-26

The projected numeric change in employment from 2016 to 2026.

Growth Rate (Projected)

The percent change of employment for each occupation from 2016 to 2026.

Projected Number of New Jobs

The projected numeric change in employment from 2016 to 2026.

Projected Growth Rate

The projected percent change in employment from 2016 to 2026.

2016 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment Statistics survey. In May 2016, the median annual wage for all workers was $37,040.