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In these occupations, workers prepare and organize documents, track products, and provide information to the public.

Overall employment in office and administrative support occupations is projected to decline over the 2023–33 decade. However, about 2.1 million openings are projected each year, on average, in these occupations due to the need to replace workers who leave the occupations permanently.

The median annual wage for this group was $44,480 in May 2023, which was lower than the median annual wage for all occupations of $48,060.

BLS employment projections, wage, and other data for related occupations not shown in the following table are available on the Data for Occupations Not Covered in Detail page. Information highlighting physical demands, cognitive and mental requirements, and other qualifications for workers in this group are available in a BLS Occupational Requirements Survey (ORS) profile.

OCCUPATION JOB SUMMARY ENTRY-LEVEL EDUCATION Help 2023 MEDIAN PAY Help
Bill and account collectors Bill and Account Collectors

Bill and account collectors try to recover payment on overdue bills.

 High school diploma or equivalent $44,250
Bookkeeping, accounting, and auditing clerks Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks compute, classify, and record data to help organizations keep complete and accurate financial records.

 Some college, no degree $47,440
Customer service representatives Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

 High school diploma or equivalent $39,680
Desktop publishers Desktop Publishers

Desktop publishers use computer software to design page layouts for items that are printed or published online.

 Associate's degree $51,290
Financial clerks Financial Clerks

Financial clerks do administrative work, help customers, and carry out transactions that involve money.

 High school diploma or equivalent $47,070
General office clerks General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

 High school diploma or equivalent $40,480
Information clerks Information Clerks

Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

 See How to Become One $40,540
Material recording clerks Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule.

 High school diploma or equivalent $44,210
Police, fire, and ambulance dispatchers Public Safety Telecommunicators

Public safety telecommunicators, including 911 operators and fire dispatchers, answer emergency and nonemergency calls and provide resources to assist those in need.

 High school diploma or equivalent $48,890
Postal service workers Postal Service Workers

Postal service workers sell postage and related products and collect, sort, and deliver mail.

 No formal educational credential $56,510
Receptionists Receptionists

Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

 High school diploma or equivalent $35,840
Secretaries and administrative assistants Secretaries and Administrative Assistants

Secretaries and administrative assistants do routine clerical and organizational tasks.

 High school diploma or equivalent $46,010
Tellers Tellers

Tellers process routine transactions, such as cashing checks and depositing money, at a bank or credit union.

 High school diploma or equivalent $37,640

Last Modified Date: Thursday, August 29, 2024