Surge in demand for troubleshooters
February 27, 2001
According to BLS projections, the number of jobs for computer support specialists is expected to increase rapidly over the next decade—more than doubling between 1998 and 2008.
In 1998, there were about 429,000 computer support specialists working in the United States. By 2008, the number of jobs is projected to reach 869,000.
Computer support specialists function as troubleshooters who assist computer users. Among these troubleshooters are technical support specialists—whose tasks include installing, modifying, cleaning, and repairing computer hardware and software—and help-desk technicians—who field phone calls and e-mail messages from customers seeking guidance on technical problems.
Bureau of Labor Statistics, U.S. Department of Labor, The Economics Daily, Surge in demand for troubleshooters on the Internet at http://www.bls.gov/opub/ted/2001/feb/wk4/art02.htm (visited April 19, 2015).
Recent editions of Spotlight on Statistics
New estimates of personal taxes in Consumer Expenditure Survey
In 2013, the Consumer Expenditure Survey improved its personal tax data.
Trends in long-term unemployment
Long-term unemployment reached historically high levels following the recession of 2007–2009.
Housing: before, during, and after the Great Recession
looks at consumer expenditures on household items, employment in residential construction, prices for household items, and injuries in occupations involved in building and maintaining our homes.