How to Become a Computer, ATM, or Office Machine Repairer
Repairers use logic, reasoning, and their experience to evaluate possible solutions to problems.
Knowledge of electronics is essential for computer, ATM, and office machine repairers. Most workers take some postsecondary classes, although some who can demonstrate knowledge may be hired with a high school diploma. Strong communication and customer-service skills are important because these workers often interact with customers to figure out what needs to be repaired.
Most computer, ATM, and office machine repairers take some classes after high school. This is especially important for ATM repairers who work on complex machines. Prospective workers may take postsecondary classes in computers and electronics, network hardware configuration, electrical engineering, machine repair, or computer/digital technology.
In these classes students learn how to troubleshoot major issues, such as discovering which part is causing a machine to malfunction. A basic understanding of mechanical equipment is important because many of the parts that fail in office machines and ATMs, such as paper loaders, are mechanical. Those who do not take college classes may gain this knowledge though military training or high school vocational classes.
Repairers typically have some experience with electronics before they are hired. However, because the tools they use vary by specialty, repairers usually get some company-specific training on the job to become familiar with diagnostic tools, such as proprietary software. As new tools and technology become available, repairers will typically attend classes that teach how to use and apply these tools.
In some cases, entry-level repairers with limited knowledge and experience will get on-the-job training from more experienced mentors. Newly hired repairers may work on problems that are less complex, such as doing preventive maintenance on machines. However, with experience, they can advance to positions where they maintain more sophisticated systems.
Licenses, Certifications, and Registrations
Various organizations offer certification for computer, ATM, and office machine repairers. For example, the Electronics Technicians Association International (ETA) offers more than 80 certification programs in numerous electronics specialties for varying levels of competence. Certification from equipment manufacturers is also available.
To become certified, applicants must meet several prerequisites and pass a comprehensive written or online exam. Certifications show a level of competency, and they can make an applicant more attractive to employers or increase an employee’s opportunity for advancement.
Over time, repairers become experts in their specialty and may train entry-level repairers. They may also move into management positions where they supervise other repairers.
Analytical skills. Repairers often face problems with no standard solution. They must use logic, reasoning, and their experience to evaluate different possible solutions.
Communication skills. Repairers must be able to communicate effectively with customers because they work closely with customers to understand the problems with a machine.
Dexterity. Repairers must be able to make precise, coordinated movements with their fingers or hands to grasp, manipulate, or assemble objects.
Troubleshooting skills. Workers find, diagnose, and repair problems. They devise methods to run tests to determine the cause of problems. They solve the problem to repair the equipment.