Good communication and computer skills are essential for travel agents.
A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training as well. Good communication and computer skills are essential.
Employers may prefer candidates who have taken classes related to the travel industry. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Classes usually focus on reservations systems, regulations regarding international travel, and marketing. In addition, a few colleges offer degrees in travel and tourism.
Employers in the travel industry always provide some on-the-job training on the computer systems used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.
Licenses, Certifications, and Registrations
Some associations offer certifications that may help travel agents once they are on the job. The Travel Institute, for example, provides training and professional development opportunities for experienced travel agents. Examinations for different levels of certification are offered, depending on a travel agent’s experience. Certification for airlines or cruise lines is available from associations such as the International Airline Transport Association’s Training and Development Institute and the Cruise Lines International Association.
Some states require agents to have a business license to sell travel services. Requirements among states vary greatly. Contact individual state licensing agencies for more information.
Some agencies prefer travel agents with firsthand experience visiting a country. These agencies especially prefer travel agents who specialize in specific destinations or particular types of travelers, such as groups with a special interest or corporate travelers.
Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.
Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.
Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.
Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules.
Organizational skills. Travel agents should have strong organizational skills because they often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.
Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.