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Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
II 2009(r) |
I 2010(r) |
II 2010(p) |
II 2009(r) |
I 2010(r) |
II 2010(p) |
II 2009(r) |
I 2010(r) |
II 2010(p) |
|
Total (2)
|
5,162 | 2,563 | 1,805 | 1,810 | 1,020 | 811 | 3,352 | 1,543 | 994 |
Producing goods/providing services |
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Construction activities
|
375 | 305 | 252 | 347 | 291 | 241 | 28 | 14 | 11 |
Producing goods
|
632 | 263 | 168 | 584 | 251 | 158 | 48 | 12 | 10 |
Providing services
|
82 | 84 | 55 | 49 | 52 | 32 | 33 | 32 | 23 |
Accounting services
|
114 | 46 | 27 | 10 | 2 | - | 104 | 44 | 27 |
Contracted services
|
103 | 80 | 59 | 79 | 50 | 42 | 24 | 30 | 17 |
Engineering services
|
114 | 52 | 27 | 20 | 13 | 10 | 94 | 39 | 17 |
Entertainment services
|
22 | 17 | 21 | 18 | 16 | 18 | 4 | 1 | 3 |
Facility maintenance services
|
177 | 75 | 46 | 12 | 8 | 13 | 165 | 67 | 33 |
Financial management
|
37 | 19 | 13 | 3 | 3 | - | 34 | 16 | 13 |
Financial services
|
53 | 18 | 29 | 35 | 9 | 21 | 18 | 9 | 8 |
Food and cafeteria services
|
36 | 38 | 27 | 19 | 19 | 15 | 17 | 19 | 12 |
Gaming services
|
(3) | 7 | 3 | (3) | 6 | 1 | (3) | 1 | 2 |
Health care services
|
27 | 22 | 26 | 20 | 20 | 23 | 7 | 2 | 3 |
Housekeeping services
|
40 | 17 | 12 | 6 | 2 | 1 | 34 | 15 | 11 |
Lodging services
|
20 | 13 | 11 | 13 | 10 | 10 | 7 | 3 | 1 |
Maintaining and repairing products
|
43 | 13 | 20 | 9 | 4 | 6 | 34 | 9 | 14 |
Security services
|
9 | 14 | 14 | 3 | 7 | 9 | 6 | 7 | 5 |
Assembling products
|
175 | 41 | 33 | 96 | 12 | 10 | 79 | 29 | 23 |
Fabricating
|
174 | 45 | 37 | 137 | 30 | 24 | 37 | 15 | 13 |
Quality assurance/quality control
|
144 | 56 | 34 | - | - | - | 144 | 56 | 34 |
Supervision--first line or direct
|
243 | 123 | 77 | 2 | - | - | 241 | 123 | 77 |
Procurement, logistics, distribution |
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Buying
|
37 | 10 | 9 | 1 | - | - | 36 | 10 | 9 |
Distribution
|
77 | 44 | 23 | 18 | 7 | 9 | 59 | 37 | 14 |
Packing
|
69 | 45 | 14 | 5 | 1 | 1 | 64 | 44 | 13 |
Receiving
|
88 | 51 | 19 | - | - | - | 88 | 51 | 19 |
Shipping
|
172 | 73 | 35 | 18 | 8 | 1 | 154 | 65 | 34 |
Transporting
|
98 | 54 | 38 | 36 | 23 | 18 | 62 | 31 | 20 |
Warehousing
|
120 | 68 | 34 | 19 | 11 | 12 | 101 | 57 | 22 |
General management and firm infrastructure |
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Administrative and clerical support
|
606 | 186 | 143 | 31 | 22 | 14 | 575 | 164 | 129 |
General management
|
303 | 145 | 95 | 17 | 12 | 5 | 286 | 133 | 90 |
Human resource management |
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Human resources, including recruiting
|
177 | 88 | 57 | 2 | 2 | 2 | 175 | 86 | 55 |
Payroll and compensation
|
50 | 32 | 23 | 1 | - | 4 | 49 | 32 | 19 |
Training
|
11 | 16 | 8 | 1 | 2 | 2 | 10 | 14 | 6 |
Marketing, sales, customer accounts |
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Advertising
|
13 | 15 | 6 | 5 | 3 | 1 | 8 | 12 | 5 |
Billing
|
28 | 16 | 13 | - | - | 1 | 28 | 16 | 12 |
Marketing
|
53 | 25 | 15 | 4 | 4 | 1 | 49 | 21 | 14 |
Order processing
|
56 | 38 | 16 | 2 | 3 | - | 54 | 35 | 16 |
Selling
|
151 | 90 | 63 | 91 | 64 | 42 | 60 | 26 | 21 |
Telemarketing
|
12 | 10 | 9 | 8 | 5 | 6 | 4 | 5 | 3 |
Customer and after-sales service |
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Call center activities
|
39 | 22 | 28 | 25 | 12 | 17 | 14 | 10 | 11 |
Customer service
|
139 | 81 | 66 | 15 | 11 | 11 | 124 | 70 | 55 |
Installing products
|
18 | 12 | 6 | 4 | 1 | 2 | 14 | 11 | 4 |
Technical support
|
43 | 23 | 15 | 3 | 1 | 1 | 40 | 22 | 14 |
Technology and process development |
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Computer systems development
|
15 | 7 | 9 | 3 | 2 | 6 | 12 | 5 | 3 |
Computer systems maintenance
|
19 | 8 | 9 | - | 2 | 1 | 19 | 6 | 8 |
Data processing
|
16 | 10 | 8 | 2 | 2 | - | 14 | 8 | 8 |
Internet web services
|
5 | 3 | 4 | 2 | 1 | - | 3 | 2 | 4 |
Software development and testing
|
13 | 7 | 8 | 4 | 4 | 3 | 9 | 3 | 5 |
Software and IT services
|
64 | 22 | 21 | 9 | 6 | 3 | 55 | 16 | 18 |
Other business functions |
50 | 14 | 20 | 22 | 6 | 14 | 28 | 8 | 6 |
Other |
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Events with nonstandard functions reported
|
207 | 66 | 58 | 150 | 45 | 42 | 57 | 21 | 16 |
Refusal (4)
|
4 | - | - | 4 | - | - | - | - | - |
Does not know (5)
|
37 | 10 | 8 | 37 | 10 | 8 | - | - | - |
Footnotes: |
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NOTE: Dash represents zero. |
Last Modified Date: August 20, 2010