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Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
I 2010 |
IV 2010(r) |
I 2011(p) |
I 2010 |
IV 2010(r) |
I 2011(p) |
I 2010 |
IV 2010(r) |
I 2011(p) |
|
Total (2)
|
2,563 | 1,897 | 1,926 | 1,020 | 864 | 762 | 1,543 | 1,033 | 1,164 |
Producing goods/providing services |
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Construction activities
|
305 | 330 | 237 | 291 | 310 | 221 | 14 | 20 | 16 |
Producing goods
|
263 | 168 | 172 | 251 | 145 | 147 | 12 | 23 | 25 |
Providing services
|
84 | 89 | 89 | 52 | 52 | 34 | 32 | 37 | 55 |
Accounting services
|
46 | 26 | 38 | 2 | 4 | 3 | 44 | 22 | 35 |
Contracted services
|
80 | 98 | 68 | 50 | 64 | 40 | 30 | 34 | 28 |
Engineering services
|
52 | 30 | 27 | 13 | 8 | 8 | 39 | 22 | 19 |
Entertainment services
|
17 | 33 | 32 | 16 | 27 | 29 | 1 | 6 | 3 |
Facility maintenance services
|
75 | 41 | 44 | 8 | 13 | 9 | 67 | 28 | 35 |
Financial management
|
19 | 12 | 13 | 3 | 5 | 2 | 16 | 7 | 11 |
Financial services
|
18 | 20 | 19 | 9 | 12 | 13 | 9 | 8 | 6 |
Food and cafeteria services
|
38 | 44 | 30 | 19 | 26 | 10 | 19 | 18 | 20 |
Gaming services
|
7 | 15 | 5 | 6 | 14 | 1 | 1 | 1 | 4 |
Health care services
|
22 | 27 | 24 | 20 | 24 | 19 | 2 | 3 | 5 |
Housekeeping services
|
17 | 14 | 15 | 2 | 1 | 1 | 15 | 13 | 14 |
Lodging services
|
13 | 9 | 8 | 10 | 6 | 7 | 3 | 3 | 1 |
Maintaining and repairing products
|
13 | 23 | 20 | 4 | 4 | 3 | 9 | 19 | 17 |
Security services
|
14 | 10 | 8 | 7 | 4 | 4 | 7 | 6 | 4 |
Assembling products
|
41 | 43 | 41 | 12 | 6 | 8 | 29 | 37 | 33 |
Fabricating
|
45 | 34 | 25 | 30 | 24 | 18 | 15 | 10 | 7 |
Quality assurance/quality control
|
56 | 45 | 36 | - | 1 | 1 | 56 | 44 | 35 |
Supervision--first line or direct
|
123 | 68 | 77 | - | - | - | 123 | 68 | 77 |
Procurement, logistics, distribution |
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Buying
|
10 | 9 | 15 | - | - | - | 10 | 9 | 15 |
Distribution
|
44 | 33 | 43 | 7 | 4 | 10 | 37 | 29 | 33 |
Packing
|
45 | 19 | 26 | 1 | 2 | 7 | 44 | 17 | 19 |
Receiving
|
51 | 19 | 24 | - | 1 | - | 51 | 18 | 24 |
Shipping
|
73 | 34 | 48 | 8 | 5 | 9 | 65 | 29 | 39 |
Transporting
|
54 | 27 | 32 | 23 | 10 | 15 | 31 | 17 | 17 |
Warehousing
|
68 | 43 | 49 | 11 | 11 | 16 | 57 | 32 | 33 |
General management and firm infrastructure |
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Administrative and clerical support
|
186 | 120 | 122 | 22 | 18 | 16 | 164 | 102 | 106 |
General management
|
145 | 81 | 110 | 12 | 1 | 6 | 133 | 80 | 104 |
Human resource management |
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Human resources, including recruiting
|
88 | 57 | 58 | 2 | 4 | 1 | 86 | 53 | 57 |
Payroll and compensation
|
32 | 19 | 26 | - | 1 | 5 | 32 | 18 | 21 |
Training
|
16 | 6 | 12 | 2 | 1 | 1 | 14 | 5 | 11 |
Marketing, sales, customer accounts |
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Advertising
|
15 | 6 | 7 | 3 | 1 | 2 | 12 | 5 | 5 |
Billing
|
16 | 7 | 8 | - | - | - | 16 | 7 | 8 |
Marketing
|
25 | 11 | 24 | 4 | 1 | 3 | 21 | 10 | 21 |
Order processing
|
38 | 25 | 27 | 3 | 1 | 1 | 35 | 24 | 26 |
Selling
|
90 | 41 | 68 | 64 | 23 | 50 | 26 | 18 | 18 |
Telemarketing
|
10 | 7 | 9 | 5 | 3 | 4 | 5 | 4 | 5 |
Customer and after-sales service |
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Call center activities
|
22 | 10 | 21 | 12 | 4 | 14 | 10 | 6 | 7 |
Customer service
|
81 | 52 | 73 | 11 | 3 | 7 | 70 | 49 | 66 |
Installing products
|
12 | 13 | 15 | 1 | - | 1 | 11 | 13 | 14 |
Technical support
|
23 | 16 | 16 | 1 | - | 2 | 22 | 16 | 14 |
Technology and process development |
|||||||||
Computer systems development
|
7 | 3 | 3 | 2 | 1 | 2 | 5 | 2 | 1 |
Computer systems maintenance
|
8 | 9 | 3 | 2 | 1 | - | 6 | 8 | 3 |
Data processing
|
10 | 8 | 11 | 2 | 2 | 2 | 8 | 6 | 9 |
Internet web services
|
3 | 2 | 8 | 1 | - | 1 | 2 | 2 | 7 |
Software development and testing
|
7 | 8 | 2 | 4 | 2 | 1 | 3 | 6 | 1 |
Software and IT services
|
22 | 13 | 18 | 6 | 1 | 2 | 16 | 12 | 16 |
Other business functions |
14 | 20 | 20 | 6 | 13 | 6 | 8 | 7 | 14 |
Other |
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Events with nonstandard functions reported
|
66 | 38 | 40 | 45 | 20 | 28 | 21 | 18 | 12 |
Refusal (3)
|
- | 2 | 1 | - | 2 | 1 | - | - | - |
Does not know (4)
|
10 | 6 | 6 | 10 | 6 | 6 | - | - | - |
Footnotes: NOTE: Dash represents zero. |
Last Modified Date: June 1, 2011