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Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
II 2010 |
I 2011(r) |
II 2011(p) |
II 2010 |
I 2011(r) |
II 2011(p) |
II 2010 |
I 2011(r) |
II 2011(p) |
|
Total (2)
|
1,941 | 2,008 | 1,753 | 864 | 806 | 694 | 1,077 | 1,202 | 1,059 |
Producing goods/providing services |
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Construction activities
|
263 | 243 | 197 | 252 | 226 | 188 | 11 | 17 | 9 |
Producing goods
|
176 | 177 | 154 | 162 | 150 | 122 | 14 | 27 | 32 |
Providing services
|
62 | 104 | 94 | 37 | 47 | 35 | 25 | 57 | 59 |
Accounting services
|
30 | 39 | 25 | - | 3 | 1 | 30 | 36 | 24 |
Contracted services
|
68 | 71 | 79 | 46 | 42 | 43 | 22 | 29 | 36 |
Engineering services
|
29 | 28 | 40 | 10 | 9 | 9 | 19 | 19 | 31 |
Entertainment services
|
21 | 33 | 33 | 18 | 30 | 30 | 3 | 3 | 3 |
Facility maintenance services
|
48 | 42 | 47 | 13 | 7 | 7 | 35 | 35 | 40 |
Financial management
|
14 | 14 | 12 | - | 2 | 2 | 14 | 12 | 10 |
Financial services
|
32 | 19 | 26 | 24 | 13 | 20 | 8 | 6 | 6 |
Food and cafeteria services
|
30 | 30 | 35 | 18 | 10 | 15 | 12 | 20 | 20 |
Gaming services
|
4 | 5 | 9 | 2 | 1 | 9 | 2 | 4 | - |
Health care services
|
30 | 24 | 22 | 25 | 19 | 18 | 5 | 5 | 4 |
Housekeeping services
|
13 | 15 | 9 | 1 | 1 | 1 | 12 | 14 | 8 |
Lodging services
|
11 | 8 | 3 | 10 | 7 | 1 | 1 | 1 | 2 |
Maintaining and repairing products
|
21 | 20 | 19 | 7 | 5 | 5 | 14 | 15 | 14 |
Security services
|
16 | 8 | 9 | 9 | 4 | 2 | 7 | 4 | 7 |
Assembling products
|
34 | 43 | 34 | 10 | 9 | 14 | 24 | 34 | 20 |
Fabricating
|
39 | 28 | 37 | 26 | 20 | 20 | 13 | 8 | 17 |
Quality assurance/quality control
|
36 | 37 | 36 | - | 1 | - | 36 | 36 | 36 |
Supervision--first line or direct
|
84 | 82 | 74 | - | - | 1 | 84 | 82 | 73 |
Procurement, logistics, distribution |
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Buying
|
9 | 15 | 7 | 1 | - | - | 8 | 15 | 7 |
Distribution
|
25 | 45 | 32 | 9 | 10 | 5 | 16 | 35 | 27 |
Packing
|
14 | 29 | 24 | 1 | 8 | 2 | 13 | 21 | 22 |
Receiving
|
20 | 24 | 19 | - | - | - | 20 | 24 | 19 |
Shipping
|
38 | 50 | 32 | 1 | 11 | 3 | 37 | 39 | 29 |
Transporting
|
41 | 31 | 22 | 18 | 13 | 6 | 23 | 18 | 16 |
Warehousing
|
37 | 51 | 36 | 13 | 17 | 12 | 24 | 34 | 24 |
General management and firm infrastructure |
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Administrative and clerical support
|
161 | 128 | 101 | 16 | 16 | 12 | 145 | 112 | 89 |
General management
|
106 | 117 | 115 | 6 | 7 | 4 | 100 | 110 | 111 |
Human resource management |
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Human resources, including recruiting
|
60 | 60 | 43 | 2 | 1 | 5 | 58 | 59 | 38 |
Payroll and compensation
|
24 | 26 | 21 | 4 | 5 | 5 | 20 | 21 | 16 |
Training
|
9 | 12 | 10 | 2 | 1 | - | 7 | 11 | 10 |
Marketing, sales, customer accounts |
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Advertising
|
6 | 7 | 3 | 1 | 2 | - | 5 | 5 | 3 |
Billing
|
13 | 8 | 8 | 1 | - | - | 12 | 8 | 8 |
Marketing
|
15 | 25 | 11 | 1 | 3 | 1 | 14 | 22 | 10 |
Order processing
|
17 | 27 | 26 | - | 1 | 3 | 17 | 26 | 23 |
Selling
|
66 | 71 | 57 | 44 | 53 | 40 | 22 | 18 | 17 |
Telemarketing
|
10 | 10 | 3 | 7 | 5 | 2 | 3 | 5 | 1 |
Customer and after-sales service |
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Call center activities
|
32 | 24 | 16 | 21 | 16 | 10 | 11 | 8 | 6 |
Customer service
|
70 | 79 | 71 | 12 | 13 | 12 | 58 | 66 | 59 |
Installing products
|
6 | 15 | 12 | 2 | 1 | 2 | 4 | 14 | 10 |
Technical support
|
16 | 16 | 24 | 1 | 2 | 4 | 15 | 14 | 20 |
Technology and process development |
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Computer systems development
|
9 | 3 | 6 | 6 | 2 | 3 | 3 | 1 | 3 |
Computer systems maintenance
|
9 | 3 | 2 | 1 | - | - | 8 | 3 | 2 |
Data processing
|
8 | 12 | 5 | - | 2 | - | 8 | 10 | 5 |
Internet web services
|
4 | 8 | 1 | - | 1 | - | 4 | 7 | 1 |
Software development and testing
|
8 | 2 | 6 | 3 | 1 | 1 | 5 | 1 | 5 |
Software and IT services
|
21 | 19 | 15 | 3 | 2 | 2 | 18 | 17 | 13 |
Other business functions |
26 | 21 | 31 | 18 | 7 | 17 | 8 | 14 | 14 |
Other |
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Events with nonstandard functions reported
|
58 | 40 | 48 | 42 | 28 | 30 | 16 | 12 | 18 |
Refusal (3)
|
- | 1 | 1 | - | 1 | 1 | - | - | - |
Does not know (4)
|
9 | 6 | 5 | 9 | 6 | 5 | - | - | - |
Footnotes: NOTE: Dash represents zero. |
Last Modified Date: August 17, 2011