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Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
III 2010 |
II 2011(r) |
III 2011(p) |
III 2010 |
II 2011(r) |
III 2011(p) |
III 2010 |
II 2011(r) |
III 2011(p) |
|
Total (2)
|
1,687 | 1,848 | 1,665 | 688 | 743 | 754 | 999 | 1,105 | 911 |
Producing goods/providing services |
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Construction activities
|
205 | 207 | 178 | 189 | 197 | 169 | 16 | 10 | 9 |
Producing goods
|
155 | 163 | 149 | 136 | 131 | 124 | 19 | 32 | 25 |
Providing services
|
70 | 102 | 84 | 46 | 43 | 33 | 24 | 59 | 51 |
Accounting services
|
32 | 26 | 27 | - | 1 | 2 | 32 | 25 | 25 |
Contracted services
|
68 | 77 | 136 | 40 | 43 | 110 | 28 | 34 | 26 |
Engineering services
|
18 | 42 | 26 | 3 | 11 | 11 | 15 | 31 | 15 |
Entertainment services
|
37 | 34 | 80 | 32 | 31 | 78 | 5 | 3 | 2 |
Facility maintenance services
|
41 | 50 | 34 | 7 | 8 | 11 | 34 | 42 | 23 |
Financial management
|
15 | 12 | 13 | - | 2 | 2 | 15 | 10 | 11 |
Financial services
|
16 | 27 | 18 | 12 | 21 | 13 | 4 | 6 | 5 |
Food and cafeteria services
|
29 | 36 | 33 | 16 | 17 | 19 | 13 | 19 | 14 |
Gaming services
|
6 | 9 | 3 | 5 | 9 | 1 | 1 | - | 2 |
Health care services
|
28 | 25 | 26 | 24 | 21 | 24 | 4 | 4 | 2 |
Housekeeping services
|
8 | 10 | 9 | - | 1 | 1 | 8 | 9 | 8 |
Lodging services
|
9 | 3 | 4 | 6 | 1 | 4 | 3 | 2 | - |
Maintaining and repairing products
|
17 | 21 | 21 | 4 | 5 | 6 | 13 | 16 | 15 |
Security services
|
8 | 9 | 5 | 4 | 2 | 1 | 4 | 7 | 4 |
Assembling products
|
39 | 36 | 34 | 11 | 14 | 13 | 28 | 22 | 21 |
Fabricating
|
25 | 37 | 16 | 11 | 19 | 11 | 14 | 18 | 5 |
Quality assurance/quality control
|
41 | 42 | 36 | - | 1 | 1 | 41 | 41 | 35 |
Supervision--first line or direct
|
70 | 79 | 56 | - | 1 | - | 70 | 78 | 56 |
Procurement, logistics, distribution |
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Buying
|
11 | 7 | 6 | 2 | - | - | 9 | 7 | 6 |
Distribution
|
34 | 32 | 44 | 5 | 5 | 7 | 29 | 27 | 37 |
Packing
|
23 | 25 | 25 | 5 | 2 | 4 | 18 | 23 | 21 |
Receiving
|
17 | 20 | 16 | - | - | - | 17 | 20 | 16 |
Shipping
|
36 | 33 | 33 | 3 | 4 | 1 | 33 | 29 | 32 |
Transporting
|
41 | 22 | 39 | 13 | 7 | 11 | 28 | 15 | 28 |
Warehousing
|
38 | 38 | 31 | 5 | 12 | 7 | 33 | 26 | 24 |
General management and firm infrastructure |
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Administrative and clerical support
|
123 | 107 | 111 | 16 | 13 | 11 | 107 | 94 | 100 |
General management
|
86 | 122 | 92 | 8 | 4 | 1 | 78 | 118 | 91 |
Human resource management |
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Human resources, including recruiting
|
51 | 42 | 42 | 2 | 5 | 2 | 49 | 37 | 40 |
Payroll and compensation
|
22 | 22 | 21 | 2 | 5 | 6 | 20 | 17 | 15 |
Training
|
8 | 9 | 5 | 5 | 1 | 1 | 3 | 8 | 4 |
Marketing, sales, customer accounts |
|||||||||
Advertising
|
7 | 3 | 3 | - | - | 1 | 7 | 3 | 2 |
Billing
|
11 | 9 | 5 | - | - | - | 11 | 9 | 5 |
Marketing
|
19 | 13 | 11 | 2 | 2 | 1 | 17 | 11 | 10 |
Order processing
|
17 | 27 | 27 | - | 3 | 3 | 17 | 24 | 24 |
Selling
|
33 | 62 | 33 | 16 | 42 | 23 | 17 | 20 | 10 |
Telemarketing
|
3 | 3 | 6 | 1 | 2 | 5 | 2 | 1 | 1 |
Customer and after-sales service |
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Call center activities
|
23 | 18 | 10 | 16 | 11 | 4 | 7 | 7 | 6 |
Customer service
|
57 | 76 | 41 | 15 | 12 | 9 | 42 | 64 | 32 |
Installing products
|
9 | 12 | 3 | - | 2 | - | 9 | 10 | 3 |
Technical support
|
11 | 27 | 13 | - | 4 | - | 11 | 23 | 13 |
Technology and process development |
|||||||||
Computer systems development
|
7 | 6 | 4 | 5 | 3 | 2 | 2 | 3 | 2 |
Computer systems maintenance
|
6 | 3 | 5 | - | - | - | 6 | 3 | 5 |
Data processing
|
9 | 6 | 8 | 2 | - | - | 7 | 6 | 8 |
Internet web services
|
3 | 2 | 5 | - | 1 | 1 | 3 | 1 | 4 |
Software development and testing
|
4 | 7 | 3 | - | 2 | 2 | 4 | 5 | 1 |
Software and IT services
|
18 | 15 | 12 | 3 | 2 | 1 | 15 | 13 | 11 |
Other business functions |
23 | 33 | 23 | 16 | 20 | 17 | 7 | 13 | 6 |
Other |
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Events with nonstandard functions reported
|
52 | 52 | 23 | 30 | 34 | 17 | 22 | 18 | 6 |
Refusal (3)
|
- | 1 | 1 | - | 1 | 1 | - | - | - |
Does not know (4)
|
3 | 6 | 4 | 3 | 6 | 4 | - | - | - |
Footnotes: NOTE: Dash represents zero. |
Last Modified Date: November 15, 2011