An official website of the United States government
Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
IV 2010 |
III 2011(r) |
IV 2011(p) |
IV 2010 |
III 2011(r) |
IV 2011(p) |
IV 2010 |
III 2011(r) |
IV 2011(p) |
|
Total (2)
|
1,897 | 1,872 | 1,573 | 864 | 836 | 703 | 1,033 | 1,036 | 870 |
Producing goods/providing services |
|||||||||
Construction activities
|
330 | 198 | 214 | 310 | 188 | 205 | 20 | 10 | 9 |
Producing goods
|
168 | 156 | 152 | 145 | 129 | 126 | 23 | 27 | 26 |
Providing services
|
89 | 95 | 82 | 52 | 40 | 20 | 37 | 55 | 62 |
Accounting services
|
26 | 31 | 26 | 4 | 2 | 3 | 22 | 29 | 23 |
Contracted services
|
98 | 148 | 112 | 64 | 121 | 87 | 34 | 27 | 25 |
Engineering services
|
30 | 31 | 38 | 8 | 12 | 9 | 22 | 19 | 29 |
Entertainment services
|
33 | 89 | 68 | 27 | 87 | 66 | 6 | 2 | 2 |
Facility maintenance services
|
41 | 40 | 46 | 13 | 11 | 11 | 28 | 29 | 35 |
Financial management
|
12 | 17 | 14 | 5 | 3 | 1 | 7 | 14 | 13 |
Financial services
|
20 | 22 | 14 | 12 | 16 | 11 | 8 | 6 | 3 |
Food and cafeteria services
|
44 | 35 | 26 | 26 | 19 | 14 | 18 | 16 | 12 |
Gaming services
|
15 | 3 | 1 | 14 | 1 | 1 | 1 | 2 | - |
Health care services
|
27 | 33 | 17 | 24 | 31 | 15 | 3 | 2 | 2 |
Housekeeping services
|
14 | 10 | 8 | 1 | 1 | 1 | 13 | 9 | 7 |
Lodging services
|
9 | 5 | 8 | 6 | 4 | 7 | 3 | 1 | 1 |
Maintaining and repairing products
|
23 | 23 | 13 | 4 | 6 | 2 | 19 | 17 | 11 |
Security services
|
10 | 8 | 9 | 4 | 3 | 2 | 6 | 5 | 7 |
Assembling products
|
43 | 35 | 42 | 6 | 14 | 13 | 37 | 21 | 29 |
Fabricating
|
34 | 18 | 30 | 24 | 12 | 16 | 10 | 6 | 14 |
Quality assurance/quality control
|
45 | 39 | 15 | 1 | 1 | - | 44 | 38 | 15 |
Supervision--first line or direct
|
68 | 69 | 53 | - | - | - | 68 | 69 | 53 |
Procurement, logistics, distribution |
|||||||||
Buying
|
9 | 7 | 9 | - | - | - | 9 | 7 | 9 |
Distribution
|
33 | 46 | 28 | 4 | 7 | 5 | 29 | 39 | 23 |
Packing
|
19 | 28 | 21 | 2 | 5 | - | 17 | 23 | 21 |
Receiving
|
19 | 18 | 16 | 1 | - | - | 18 | 18 | 16 |
Shipping
|
34 | 38 | 22 | 5 | 1 | 2 | 29 | 37 | 20 |
Transporting
|
27 | 41 | 17 | 10 | 13 | 7 | 17 | 28 | 10 |
Warehousing
|
43 | 34 | 28 | 11 | 9 | 5 | 32 | 25 | 23 |
General management and firm infrastructure |
|||||||||
Administrative and clerical support
|
120 | 126 | 76 | 18 | 11 | 12 | 102 | 115 | 64 |
General management
|
81 | 103 | 74 | 1 | 1 | 2 | 80 | 102 | 72 |
Human resource management |
|||||||||
Human resources, including recruiting
|
57 | 45 | 36 | 4 | 2 | 3 | 53 | 43 | 33 |
Payroll and compensation
|
19 | 21 | 19 | 1 | 6 | 8 | 18 | 15 | 11 |
Training
|
6 | 8 | 11 | 1 | 2 | 1 | 5 | 6 | 10 |
Marketing, sales, customer accounts |
|||||||||
Advertising
|
6 | 5 | 4 | 1 | 2 | 1 | 5 | 3 | 3 |
Billing
|
7 | 6 | 4 | - | - | - | 7 | 6 | 4 |
Marketing
|
11 | 15 | 19 | 1 | 1 | 2 | 10 | 14 | 17 |
Order processing
|
25 | 30 | 11 | 1 | 3 | - | 24 | 27 | 11 |
Selling
|
41 | 37 | 39 | 23 | 23 | 17 | 18 | 14 | 22 |
Telemarketing
|
7 | 6 | 1 | 3 | 5 | - | 4 | 1 | 1 |
Customer and after-sales service |
|||||||||
Call center activities
|
10 | 11 | 8 | 4 | 5 | 5 | 6 | 6 | 3 |
Customer service
|
52 | 51 | 52 | 3 | 11 | 5 | 49 | 40 | 47 |
Installing products
|
13 | 4 | 17 | - | - | 2 | 13 | 4 | 15 |
Technical support
|
16 | 15 | 21 | - | 1 | 1 | 16 | 14 | 20 |
Technology and process development |
|||||||||
Computer systems development
|
3 | 4 | 2 | 1 | 2 | 1 | 2 | 2 | 1 |
Computer systems maintenance
|
9 | 6 | 3 | 1 | - | 1 | 8 | 6 | 2 |
Data processing
|
8 | 10 | 6 | 2 | - | - | 6 | 10 | 6 |
Internet web services
|
2 | 5 | 2 | - | 1 | - | 2 | 4 | 2 |
Software development and testing
|
8 | 4 | 5 | 2 | 2 | 1 | 6 | 2 | 4 |
Software and IT services
|
13 | 16 | 9 | 1 | 2 | - | 12 | 14 | 9 |
Other business functions |
20 | 27 | 25 | 13 | 20 | 12 | 7 | 7 | 13 |
Other |
|||||||||
Events with nonstandard functions reported
|
38 | 28 | 33 | 20 | 19 | 19 | 18 | 9 | 14 |
Refusal (3)
|
2 | 1 | - | 2 | 1 | - | - | - | - |
Does not know (4)
|
6 | 7 | 5 | 6 | 7 | 5 | - | - | - |
Footnotes: |
|||||||||
NOTE: Dash represents zero. |
Last Modified Date: March 7, 2012