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Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
I 2011 |
IV 2012(r) |
I 2012(p) |
I 2011 |
IV 2012(r) |
I 2012(p) |
I 2011 |
IV 2012(r) |
I 2012(p) |
|
Total (2)
|
2,008 | 1,812 | 1,515 | 806 | 808 | 599 | 1,202 | 1,004 | 916 |
Producing goods/providing services |
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Construction activities
|
243 | 236 | 145 | 226 | 227 | 138 | 17 | 9 | 7 |
Producing goods
|
177 | 175 | 125 | 150 | 146 | 106 | 27 | 29 | 19 |
Providing services
|
104 | 88 | 78 | 47 | 23 | 19 | 57 | 65 | 59 |
Accounting services
|
39 | 31 | 16 | 3 | 3 | 4 | 36 | 28 | 12 |
Contracted services
|
71 | 130 | 78 | 42 | 102 | 57 | 29 | 28 | 21 |
Engineering services
|
28 | 45 | 26 | 9 | 10 | 5 | 19 | 35 | 21 |
Entertainment services
|
33 | 82 | 53 | 30 | 80 | 49 | 3 | 2 | 4 |
Facility maintenance services
|
42 | 48 | 39 | 7 | 9 | 5 | 35 | 39 | 34 |
Financial management
|
14 | 18 | 9 | 2 | 2 | 2 | 12 | 16 | 7 |
Financial services
|
19 | 17 | 13 | 13 | 13 | 6 | 6 | 4 | 7 |
Food and cafeteria services
|
30 | 31 | 35 | 10 | 15 | 22 | 20 | 16 | 13 |
Gaming services
|
5 | 3 | 2 | 1 | 3 | 2 | 4 | - | - |
Health care services
|
24 | 18 | 21 | 19 | 16 | 17 | 5 | 2 | 4 |
Housekeeping services
|
15 | 8 | 13 | 1 | 1 | 1 | 14 | 7 | 12 |
Lodging services
|
8 | 8 | 11 | 7 | 7 | 6 | 1 | 1 | 5 |
Maintaining and repairing products
|
20 | 18 | 8 | 5 | 3 | 3 | 15 | 15 | 5 |
Security services
|
8 | 9 | 8 | 4 | 2 | 1 | 4 | 7 | 7 |
Assembling products
|
43 | 49 | 23 | 9 | 15 | 4 | 34 | 34 | 19 |
Fabricating
|
28 | 35 | 31 | 20 | 18 | 13 | 8 | 17 | 18 |
Quality assurance/quality control
|
37 | 21 | 42 | 1 | - | - | 36 | 21 | 42 |
Supervision--first line or direct
|
82 | 65 | 67 | - | - | - | 82 | 65 | 67 |
Procurement, logistics, distribution |
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Buying
|
15 | 12 | 4 | - | - | - | 15 | 12 | 4 |
Distribution
|
45 | 33 | 40 | 10 | 5 | 8 | 35 | 28 | 32 |
Packing
|
29 | 24 | 23 | 8 | - | 1 | 21 | 24 | 22 |
Receiving
|
24 | 18 | 20 | - | - | - | 24 | 18 | 20 |
Shipping
|
50 | 23 | 35 | 11 | 1 | 4 | 39 | 22 | 31 |
Transporting
|
31 | 21 | 17 | 13 | 10 | 3 | 18 | 11 | 14 |
Warehousing
|
51 | 33 | 37 | 17 | 6 | 9 | 34 | 27 | 28 |
General management and firm infrastructure |
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Administrative and clerical support
|
128 | 87 | 77 | 16 | 12 | 12 | 112 | 75 | 65 |
General management
|
117 | 85 | 82 | 7 | 3 | 4 | 110 | 82 | 78 |
Human resource management |
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Human resources, including recruiting
|
60 | 44 | 35 | 1 | 4 | - | 59 | 40 | 35 |
Payroll and compensation
|
26 | 19 | 17 | 5 | 8 | 2 | 21 | 11 | 15 |
Training
|
12 | 11 | 6 | 1 | 1 | 2 | 11 | 10 | 4 |
Marketing, sales, customer accounts |
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Advertising
|
7 | 4 | 6 | 2 | 1 | 1 | 5 | 3 | 5 |
Billing
|
8 | 5 | 4 | - | - | - | 8 | 5 | 4 |
Marketing
|
25 | 21 | 13 | 3 | 2 | 1 | 22 | 19 | 12 |
Order processing
|
27 | 12 | 19 | 1 | - | 1 | 26 | 12 | 18 |
Selling
|
71 | 48 | 59 | 53 | 24 | 38 | 18 | 24 | 21 |
Telemarketing
|
10 | 2 | 6 | 5 | - | 5 | 5 | 2 | 1 |
Customer and after-sales service |
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Call center activities
|
24 | 11 | 13 | 16 | 8 | 8 | 8 | 3 | 5 |
Customer service
|
79 | 59 | 81 | 13 | 5 | 13 | 66 | 54 | 68 |
Installing products
|
15 | 18 | 5 | 1 | 2 | 2 | 14 | 16 | 3 |
Technical support
|
16 | 22 | 11 | 2 | 1 | - | 14 | 21 | 11 |
Technology and process development |
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Computer systems development
|
3 | 4 | 6 | 2 | 1 | 1 | 1 | 3 | 5 |
Computer systems maintenance
|
3 | 4 | 4 | - | 1 | 1 | 3 | 3 | 3 |
Data processing
|
12 | 6 | 4 | 2 | - | 1 | 10 | 6 | 3 |
Internet web services
|
8 | 2 | 2 | 1 | - | 1 | 7 | 2 | 1 |
Software development and testing
|
2 | 7 | 4 | 1 | 1 | 3 | 1 | 6 | 1 |
Software and IT services
|
19 | 14 | 21 | 2 | 2 | 5 | 17 | 12 | 16 |
Other business functions |
21 | 28 | 21 | 7 | 15 | 13 | 14 | 13 | 8 |
Other |
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Events with nonstandard functions reported
|
40 | 44 | 35 | 28 | 25 | 26 | 12 | 19 | 9 |
Refusal (3)
|
1 | - | 1 | 1 | - | 1 | - | - | - |
Does not know (4)
|
6 | 7 | 6 | 6 | 7 | 6 | - | - | - |
Footnotes: |
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NOTE: Dash represents zero. |