Table 1. Selected business functions involved in nonseasonal extended mass layoff events, selected quarters, 2011 and 2012(Number of reports)
Selected business functions by business process (1) Total Main Secondary
I
2011
IV
2012(r)
I
2012(p)
I
2011
IV
2012(r)
I
2012(p)
I
2011
IV
2012(r)
I
2012(p)
Total (2)
2,008 1,812 1,515 806 808 599 1,202 1,004 916

Producing goods/providing services

                 
Construction activities
243 236 145 226 227 138 17 9 7
Producing goods
177 175 125 150 146 106 27 29 19
Providing services
104 88 78 47 23 19 57 65 59
Accounting services
39 31 16 3 3 4 36 28 12
Contracted services
71 130 78 42 102 57 29 28 21
Engineering services
28 45 26 9 10 5 19 35 21
Entertainment services
33 82 53 30 80 49 3 2 4
Facility maintenance services
42 48 39 7 9 5 35 39 34
Financial management
14 18 9 2 2 2 12 16 7
Financial services
19 17 13 13 13 6 6 4 7
Food and cafeteria services
30 31 35 10 15 22 20 16 13
Gaming services
5 3 2 1 3 2 4 - -
Health care services
24 18 21 19 16 17 5 2 4
Housekeeping services
15 8 13 1 1 1 14 7 12
Lodging services
8 8 11 7 7 6 1 1 5
Maintaining and repairing products
20 18 8 5 3 3 15 15 5
Security services
8 9 8 4 2 1 4 7 7
Assembling products
43 49 23 9 15 4 34 34 19
Fabricating
28 35 31 20 18 13 8 17 18
Quality assurance/quality control
37 21 42 1 - - 36 21 42
Supervision--first line or direct
82 65 67 - - - 82 65 67

Procurement, logistics, distribution

                 
Buying
15 12 4 - - - 15 12 4
Distribution
45 33 40 10 5 8 35 28 32
Packing
29 24 23 8 - 1 21 24 22
Receiving
24 18 20 - - - 24 18 20
Shipping
50 23 35 11 1 4 39 22 31
Transporting
31 21 17 13 10 3 18 11 14
Warehousing
51 33 37 17 6 9 34 27 28

General management and firm infrastructure

                 
Administrative and clerical support
128 87 77 16 12 12 112 75 65
General management
117 85 82 7 3 4 110 82 78

Human resource management

                 
Human resources, including recruiting
60 44 35 1 4 - 59 40 35
Payroll and compensation
26 19 17 5 8 2 21 11 15
Training
12 11 6 1 1 2 11 10 4

Marketing, sales, customer accounts

                 
Advertising
7 4 6 2 1 1 5 3 5
Billing
8 5 4 - - - 8 5 4
Marketing
25 21 13 3 2 1 22 19 12
Order processing
27 12 19 1 - 1 26 12 18
Selling
71 48 59 53 24 38 18 24 21
Telemarketing
10 2 6 5 - 5 5 2 1

Customer and after-sales service

                 
Call center activities
24 11 13 16 8 8 8 3 5
Customer service
79 59 81 13 5 13 66 54 68
Installing products
15 18 5 1 2 2 14 16 3
Technical support
16 22 11 2 1 - 14 21 11

Technology and process development

                 
Computer systems development
3 4 6 2 1 1 1 3 5
Computer systems maintenance
3 4 4 - 1 1 3 3 3
Data processing
12 6 4 2 - 1 10 6 3
Internet web services
8 2 2 1 - 1 7 2 1
Software development and testing
2 7 4 1 1 3 1 6 1
Software and IT services
19 14 21 2 2 5 17 12 16

Other business functions

21 28 21 7 15 13 14 13 8

Other

                 
Events with nonstandard functions reported
40 44 35 28 25 26 12 19 9
Refusal (3)
1 - 1 1 - 1 - - -
Does not know (4)
6 7 6 6 7 6 - - -

Footnotes:
(1) Business functions reported in this table were the most frequently cited functions in 2007. Functions are grouped by business process without regard to the industry of the establishment. Therefore, the process "operations" does not appear.
(2) Data were reported by all states and the District of Columbia.
(3) Excludes events in which the employer refused to participate in any part of the employer interview.
(4) Excludes events in which contact with the employer was not possible.
(r) = revised.
(p) = preliminary.

NOTE: Dash represents zero.