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Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
II 2011 |
I 2012(r) |
II 2012(p) |
II 2011 |
I 2012(r) |
II 2012(p) |
II 2011 |
I 2012(r) |
II 2012(p) |
|
Total (2)
|
1,848 | 1,767 | 1,651 | 743 | 729 | 659 | 1,105 | 1,038 | 992 |
Producing goods/providing services |
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Construction activities
|
207 | 185 | 187 | 197 | 173 | 177 | 10 | 12 | 10 |
Producing goods
|
163 | 136 | 100 | 131 | 114 | 84 | 32 | 22 | 16 |
Providing services
|
102 | 84 | 82 | 43 | 24 | 34 | 59 | 60 | 48 |
Accounting services
|
26 | 20 | 21 | 1 | 5 | 1 | 25 | 15 | 20 |
Contracted services
|
77 | 106 | 86 | 43 | 83 | 72 | 34 | 23 | 14 |
Engineering services
|
42 | 29 | 30 | 11 | 6 | 7 | 31 | 23 | 23 |
Entertainment services
|
34 | 73 | 58 | 31 | 69 | 46 | 3 | 4 | 12 |
Facility maintenance services
|
50 | 45 | 44 | 8 | 5 | 13 | 42 | 40 | 31 |
Financial management
|
12 | 12 | 15 | 2 | 2 | - | 10 | 10 | 15 |
Financial services
|
27 | 16 | 12 | 21 | 9 | 9 | 6 | 7 | 3 |
Food and cafeteria services
|
36 | 37 | 31 | 17 | 24 | 17 | 19 | 13 | 14 |
Gaming services
|
9 | 2 | 4 | 9 | 2 | 3 | - | - | 1 |
Health care services
|
25 | 23 | 24 | 21 | 19 | 19 | 4 | 4 | 5 |
Housekeeping services
|
10 | 13 | 9 | 1 | 1 | - | 9 | 12 | 9 |
Lodging services
|
3 | 11 | 3 | 1 | 6 | 1 | 2 | 5 | 2 |
Maintaining and repairing products
|
21 | 11 | 22 | 5 | 3 | 3 | 16 | 8 | 19 |
Security services
|
9 | 10 | 10 | 2 | 1 | 2 | 7 | 9 | 8 |
Assembling products
|
36 | 30 | 25 | 14 | 7 | 9 | 22 | 23 | 16 |
Fabricating
|
37 | 34 | 19 | 19 | 12 | 13 | 18 | 22 | 6 |
Quality assurance/quality control
|
42 | 47 | 44 | 1 | 1 | - | 41 | 46 | 44 |
Supervision--first line or direct
|
79 | 81 | 78 | 1 | - | 1 | 78 | 81 | 77 |
Procurement, logistics, distribution |
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Buying
|
7 | 4 | 16 | - | - | 1 | 7 | 4 | 15 |
Distribution
|
32 | 43 | 29 | 5 | 9 | 3 | 27 | 34 | 26 |
Packing
|
25 | 25 | 18 | 2 | 1 | 2 | 23 | 24 | 16 |
Receiving
|
20 | 23 | 18 | - | - | - | 20 | 23 | 18 |
Shipping
|
33 | 37 | 32 | 4 | 4 | 1 | 29 | 33 | 31 |
Transporting
|
22 | 21 | 20 | 7 | 5 | 8 | 15 | 16 | 12 |
Warehousing
|
38 | 42 | 26 | 12 | 10 | 6 | 26 | 32 | 20 |
General management and firm infrastructure |
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Administrative and clerical support
|
107 | 94 | 83 | 13 | 14 | 12 | 94 | 80 | 71 |
General management
|
122 | 100 | 80 | 4 | 4 | 2 | 118 | 96 | 78 |
Human resource management |
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Human resources, including recruiting
|
42 | 38 | 63 | 5 | 1 | 1 | 37 | 37 | 62 |
Payroll and compensation
|
22 | 19 | 21 | 5 | 2 | 10 | 17 | 17 | 11 |
Training
|
9 | 8 | 12 | 1 | 3 | 3 | 8 | 5 | 9 |
Marketing, sales, customer accounts |
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Advertising
|
3 | 7 | 3 | - | 2 | 1 | 3 | 5 | 2 |
Billing
|
9 | 4 | 6 | - | - | - | 9 | 4 | 6 |
Marketing
|
13 | 15 | 19 | 2 | 2 | 3 | 11 | 13 | 16 |
Order processing
|
27 | 20 | 25 | 3 | 1 | 1 | 24 | 19 | 24 |
Selling
|
62 | 67 | 59 | 42 | 43 | 38 | 20 | 24 | 21 |
Telemarketing
|
3 | 5 | 6 | 2 | 4 | 3 | 1 | 1 | 3 |
Customer and after-sales service |
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Call center activities
|
18 | 17 | 17 | 11 | 11 | 14 | 7 | 6 | 3 |
Customer service
|
76 | 86 | 95 | 12 | 14 | 12 | 64 | 72 | 83 |
Installing products
|
12 | 6 | 11 | 2 | 2 | 2 | 10 | 4 | 9 |
Technical support
|
27 | 11 | 24 | 4 | - | - | 23 | 11 | 24 |
Technology and process development |
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Computer systems development
|
6 | 6 | 5 | 3 | 1 | 3 | 3 | 5 | 2 |
Computer systems maintenance
|
3 | 4 | 11 | - | 1 | 1 | 3 | 3 | 10 |
Data processing
|
6 | 5 | 3 | - | 1 | - | 6 | 4 | 3 |
Internet web services
|
2 | 2 | 3 | 1 | 1 | - | 1 | 1 | 3 |
Software development and testing
|
7 | 6 | 5 | 2 | 4 | 2 | 5 | 2 | 3 |
Software and IT services
|
15 | 24 | 16 | 2 | 8 | 4 | 13 | 16 | 12 |
Other business functions |
33 | 23 | 21 | 20 | 15 | 15 | 13 | 8 | 6 |
Other |
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Events with nonstandard functions reported
|
52 | 43 | 36 | 34 | 29 | 15 | 18 | 14 | 21 |
Refusal (3)
|
1 | 1 | 1 | 1 | 1 | 1 | - | - | - |
Does not know (4)
|
6 | 6 | 2 | 6 | 6 | 2 | - | - | - |
Footnotes: |
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NOTE: Dash represents zero. |