Table 1. Selected business functions involved in nonseasonal extended mass layoff events, selected quarters, 2011 and 2012(Number of reports)
Selected business functions by business process (1) Total Main Secondary
III
2011
II
2012(r)
III
2012(p)
III
2011
II
2012(r)
III
2012(p)
III
2011
II
2012(r)
III
2012(p)
Total (2)
1,872 1,958 1,373 836 868 539 1,036 1,090 834

Producing goods/providing services

                 
Construction activities
198 226 118 188 215 112 10 11 6
Producing goods
156 115 108 129 98 95 27 17 13
Providing services
95 82 68 40 35 23 55 47 45
Accounting services
31 25 30 2 2 4 29 23 26
Contracted services
148 145 81 121 128 69 27 17 12
Engineering services
31 33 26 12 7 5 19 26 21
Entertainment services
89 91 53 87 82 46 2 9 7
Facility maintenance services
40 47 37 11 16 7 29 31 30
Financial management
17 16 9 3 1 3 14 15 6
Financial services
22 15 12 16 11 6 6 4 6
Food and cafeteria services
35 32 22 19 19 12 16 13 10
Gaming services
3 4 2 1 3 1 2 1 1
Health care services
33 28 14 31 22 12 2 6 2
Housekeeping services
10 10 3 1 - - 9 10 3
Lodging services
5 6 1 4 4 1 1 2 -
Maintaining and repairing products
23 23 15 6 3 5 17 20 10
Security services
8 15 5 3 6 1 5 9 4
Assembling products
35 26 32 14 9 8 21 17 24
Fabricating
18 22 22 12 15 14 6 7 8
Quality assurance/quality control
39 50 37 1 - 1 38 50 36
Supervision--first line or direct
69 92 49 - 1 - 69 91 49

Procurement, logistics, distribution

                 
Buying
7 18 9 - 1 - 7 17 9
Distribution
46 31 27 7 4 4 39 27 23
Packing
28 22 27 5 3 2 23 19 25
Receiving
18 20 15 - - - 18 20 15
Shipping
38 36 35 1 2 2 37 34 33
Transporting
41 25 21 13 11 12 28 14 9
Warehousing
34 29 34 9 9 5 25 20 29

General management and firm infrastructure

                 
Administrative and clerical support
126 93 78 11 13 14 115 80 64
General management
103 102 67 1 6 7 102 96 60

Human resource management

                 
Human resources, including recruiting
45 65 55 2 1 - 43 64 55
Payroll and compensation
21 21 16 6 7 5 15 14 11
Training
8 13 10 2 3 1 6 10 9

Marketing, sales, customer accounts

                 
Advertising
5 8 2 2 2 1 3 6 1
Billing
6 7 8 - - - 6 7 8
Marketing
15 21 12 1 3 - 14 18 12
Order processing
30 27 19 3 1 2 27 26 17
Selling
37 65 37 23 44 18 14 21 19
Telemarketing
6 7 4 5 3 4 1 4 -

Customer and after-sales service

                 
Call center activities
11 24 12 5 20 8 6 4 4
Customer service
51 99 63 11 16 4 40 83 59
Installing products
4 14 10 - 2 2 4 12 8
Technical support
15 26 19 1 - 1 14 26 18

Technology and process development

                 
Computer systems development
4 7 2 2 5 - 2 2 2
Computer systems maintenance
6 12 3 - 1 - 6 11 3
Data processing
10 2 7 - - - 10 2 7
Internet web services
5 2 - 1 - - 4 2 -
Software development and testing
4 7 3 2 4 - 2 3 3
Software and IT services
16 19 8 2 4 1 14 15 7

Other business functions

27 33 26 20 26 21 7 7 5

Other

                 
Events with nonstandard functions reported
28 53 45 19 23 21 9 30 24
Refusal (3)
1 1 - 1 1 - - - -
Does not know (4)
7 6 2 7 6 2 - - -

Footnotes:
(1) Business functions reported in this table were the most frequently cited functions in 2007. Functions are grouped by business process without regard to the industry of the establishment. Therefore, the process "operations" does not appear.
(2) Data were reported by all states and the District of Columbia.
(3) Excludes events in which the employer refused to participate in any part of the employer interview.
(4) Excludes events in which contact with the employer was not possible.
(p) = preliminary.
(r) = revised.

NOTE: Dash represents zero.