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Selected business functions involved in nonseasonal extended mass layoff events, selected quarters, 2011 and 2012

Table 1. Selected business functions involved in nonseasonal extended mass layoff events, selected quarters, 2011 and 2012(Number of reports)
Selected business functions by business process (1)	Total			Main			Secondary
Selected business functions by business process (1)	III 2011	II 2012 (r)	III 2012 (p)	III 2011	II 2012 (r)	III 2012 (p)	III 2011	II 2012 (r)	III 2012 (p)
Total (2)	1,872	1,958	1,373	836	868	539	1,036	1,090	834
Producing goods/providing services
Construction activities	198	226	118	188	215	112	10	11	6
Producing goods	156	115	108	129	98	95	27	17	13
Providing services	95	82	68	40	35	23	55	47	45
Accounting services	31	25	30	2	2	4	29	23	26
Contracted services	148	145	81	121	128	69	27	17	12
Engineering services	31	33	26	12	7	5	19	26	21
Entertainment services	89	91	53	87	82	46	2	9	7
Facility maintenance services	40	47	37	11	16	7	29	31	30
Financial management	17	16	9	3	1	3	14	15	6
Financial services	22	15	12	16	11	6	6	4	6
Food and cafeteria services	35	32	22	19	19	12	16	13	10
Gaming services	3	4	2	1	3	1	2	1	1
Health care services	33	28	14	31	22	12	2	6	2
Housekeeping services	10	10	3	1	-	-	9	10	3
Lodging services	5	6	1	4	4	1	1	2	-
Maintaining and repairing products	23	23	15	6	3	5	17	20	10
Security services	8	15	5	3	6	1	5	9	4
Assembling products	35	26	32	14	9	8	21	17	24
Fabricating	18	22	22	12	15	14	6	7	8
Quality assurance/quality control	39	50	37	1	-	1	38	50	36
Supervision--first line or direct	69	92	49	-	1	-	69	91	49
Procurement, logistics, distribution
Buying	7	18	9	-	1	-	7	17	9
Distribution	46	31	27	7	4	4	39	27	23
Packing	28	22	27	5	3	2	23	19	25
Receiving	18	20	15	-	-	-	18	20	15
Shipping	38	36	35	1	2	2	37	34	33
Transporting	41	25	21	13	11	12	28	14	9
Warehousing	34	29	34	9	9	5	25	20	29
General management and firm infrastructure
Administrative and clerical support	126	93	78	11	13	14	115	80	64
General management	103	102	67	1	6	7	102	96	60
Human resource management
Human resources, including recruiting	45	65	55	2	1	-	43	64	55
Payroll and compensation	21	21	16	6	7	5	15	14	11
Training	8	13	10	2	3	1	6	10	9
Marketing, sales, customer accounts
Advertising	5	8	2	2	2	1	3	6	1
Billing	6	7	8	-	-	-	6	7	8
Marketing	15	21	12	1	3	-	14	18	12
Order processing	30	27	19	3	1	2	27	26	17
Selling	37	65	37	23	44	18	14	21	19
Telemarketing	6	7	4	5	3	4	1	4	-
Customer and after-sales service
Call center activities	11	24	12	5	20	8	6	4	4
Customer service	51	99	63	11	16	4	40	83	59
Installing products	4	14	10	-	2	2	4	12	8
Technical support	15	26	19	1	-	1	14	26	18
Technology and process development
Computer systems development	4	7	2	2	5	-	2	2	2
Computer systems maintenance	6	12	3	-	1	-	6	11	3
Data processing	10	2	7	-	-	-	10	2	7
Internet web services	5	2	-	1	-	-	4	2	-
Software development and testing	4	7	3	2	4	-	2	3	3
Software and IT services	16	19	8	2	4	1	14	15	7
Other business functions	27	33	26	20	26	21	7	7	5
Other
Events with nonstandard functions reported	28	53	45	19	23	21	9	30	24
Refusal (3)	1	1	-	1	1	-	-	-	-
Does not know (4)	7	6	2	7	6	2	-	-	-
Footnotes: (1) Business functions reported in this table were the most frequently cited functions in 2007. Functions are grouped by business process without regard to the industry of the establishment. Therefore, the process "operations" does not appear. (2) Data were reported by all states and the District of Columbia. (3) Excludes events in which the employer refused to participate in any part of the employer interview. (4) Excludes events in which contact with the employer was not possible. (p) = preliminary. (r) = revised.
NOTE: Dash represents zero.