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Selected business functions by business process (1) | Total | Main | Secondary | ||||||
---|---|---|---|---|---|---|---|---|---|
I 2012(r) |
IV 2012(r) |
I 2013(p) |
I 2012(r) |
IV 2012(r) |
I 2013(p) |
I 2012(r) |
IV 2012(r) |
I 2013(p) |
|
Total (2)
|
1,778 | 2,541 | 1,205 | 732 | 908 | 496 | 1,046 | 1,633 | 709 |
Producing goods/providing services |
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Construction activities
|
185 | 274 | 106 | 173 | 250 | 100 | 12 | 24 | 6 |
Producing goods
|
136 | 179 | 95 | 114 | 144 | 84 | 22 | 35 | 11 |
Providing services
|
87 | 93 | 46 | 24 | 23 | 19 | 63 | 70 | 27 |
Accounting services
|
20 | 28 | 16 | 5 | 3 | - | 15 | 25 | 16 |
Contracted services
|
106 | 179 | 73 | 83 | 121 | 56 | 23 | 58 | 17 |
Engineering services
|
29 | 54 | 22 | 6 | 7 | 5 | 23 | 47 | 17 |
Entertainment services
|
73 | 100 | 52 | 69 | 93 | 47 | 4 | 7 | 5 |
Facility maintenance services
|
45 | 73 | 34 | 5 | 13 | 4 | 40 | 60 | 30 |
Financial management
|
12 | 15 | 4 | 2 | - | - | 10 | 15 | 4 |
Financial services
|
17 | 14 | 4 | 10 | 8 | 2 | 7 | 6 | 2 |
Food and cafeteria services
|
37 | 44 | 22 | 24 | 20 | 11 | 13 | 24 | 11 |
Gaming services
|
2 | 5 | 3 | 2 | 3 | 2 | - | 2 | 1 |
Health care services
|
24 | 27 | 19 | 20 | 22 | 17 | 4 | 5 | 2 |
Housekeeping services
|
13 | 22 | 11 | 1 | 2 | 6 | 12 | 20 | 5 |
Lodging services
|
11 | 17 | 7 | 6 | 6 | 3 | 5 | 11 | 4 |
Maintaining and repairing products
|
11 | 52 | 14 | 3 | 5 | 1 | 8 | 47 | 13 |
Security services
|
10 | 10 | 13 | 1 | 5 | 4 | 9 | 5 | 9 |
Assembling products
|
30 | 52 | 34 | 7 | 12 | 14 | 23 | 40 | 20 |
Fabricating
|
34 | 43 | 27 | 12 | 12 | 17 | 22 | 31 | 10 |
Quality assurance/quality control
|
47 | 96 | 39 | 1 | - | - | 46 | 96 | 39 |
Supervision--first line or direct
|
81 | 88 | 52 | - | 1 | - | 81 | 87 | 52 |
Procurement, logistics, distribution |
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Buying
|
4 | 15 | 6 | - | - | - | 4 | 15 | 6 |
Distribution
|
43 | 40 | 18 | 9 | 5 | 5 | 34 | 35 | 13 |
Packing
|
25 | 34 | 13 | 1 | 2 | - | 24 | 32 | 13 |
Receiving
|
23 | 23 | 15 | - | - | - | 23 | 23 | 15 |
Shipping
|
37 | 44 | 23 | 4 | 2 | 2 | 33 | 42 | 21 |
Transporting
|
21 | 50 | 18 | 5 | 16 | 7 | 16 | 34 | 11 |
Warehousing
|
42 | 68 | 34 | 10 | 6 | 6 | 32 | 62 | 28 |
General management and firm infrastructure |
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Administrative and clerical support
|
94 | 106 | 68 | 14 | 15 | 15 | 80 | 91 | 53 |
General management
|
100 | 100 | 68 | 4 | - | 2 | 96 | 100 | 66 |
Human resource management |
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Human resources, including recruiting
|
40 | 96 | 37 | 1 | 2 | 2 | 39 | 94 | 35 |
Payroll and compensation
|
20 | 22 | 12 | 3 | 3 | 1 | 17 | 19 | 11 |
Training
|
8 | 17 | 4 | 3 | 3 | - | 5 | 14 | 4 |
Marketing, sales, customer accounts |
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Advertising
|
7 | 6 | 5 | 2 | 1 | 1 | 5 | 5 | 4 |
Billing
|
4 | 9 | 5 | - | - | - | 4 | 9 | 5 |
Marketing
|
15 | 28 | 14 | 2 | 2 | 2 | 13 | 26 | 12 |
Order processing
|
20 | 39 | 8 | 1 | 2 | - | 19 | 37 | 8 |
Selling
|
68 | 85 | 39 | 43 | 39 | 25 | 25 | 46 | 14 |
Telemarketing
|
5 | 13 | 4 | 4 | 5 | 3 | 1 | 8 | 1 |
Customer and after-sales service |
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Call center activities
|
17 | 14 | 13 | 11 | 7 | 10 | 6 | 7 | 3 |
Customer service
|
88 | 104 | 51 | 14 | 8 | 7 | 74 | 96 | 44 |
Installing products
|
6 | 37 | 5 | 2 | 1 | 1 | 4 | 36 | 4 |
Technical support
|
11 | 29 | 13 | - | - | - | 11 | 29 | 13 |
Technology and process development |
|||||||||
Computer systems development
|
6 | 7 | - | 1 | 2 | - | 5 | 5 | - |
Computer systems maintenance
|
4 | 6 | 1 | 1 | - | 1 | 3 | 6 | - |
Data processing
|
5 | 4 | 4 | 1 | - | 1 | 4 | 4 | 3 |
Internet web services
|
2 | 6 | - | 1 | - | - | 1 | 6 | - |
Software development and testing
|
6 | 8 | 1 | 4 | 3 | - | 2 | 5 | 1 |
Software and IT services
|
24 | 23 | 13 | 8 | 6 | 3 | 16 | 17 | 10 |
Other business functions |
23 | 43 | 20 | 15 | 28 | 10 | 8 | 15 | 10 |
Other |
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Events with nonstandard functions reported
|
43 | 96 | 27 | 29 | 57 | 11 | 14 | 39 | 16 |
Refusal (3)
|
1 | 1 | - | 1 | 1 | - | - | - | - |
Does not know (4)
|
6 | 6 | 2 | 6 | 6 | 2 | - | - | - |
(1) Business functions reported in this table were the most frequently cited functions in 2007. Functions are grouped by business process without regard to the industry of the establishment. Therefore, the process "operations" does not appear. NOTE: Dash represents zero. |