Organization and Management of a Data Collection Center

Paul R. Calhoun, Laura W. Jackson, and John C. Wohlford

Abstract

The Atlanta Data Collection Center (DCC) of the Bureau of Labor Statistics opened in the fall of 1990 with three interviewers collecting employment data via Computer-Assisted Telephone Interviews (CATI) for the Current Employment Statistics (CES) survey. In 1992 a similar DCC was opened in Kansas City followed by Dallas in 1997. By 2001 Atlanta CES staff and workload had grown to 40 interviewers handling over 45,000 monthly CES sample units with multiple projects and software. The Job Openings and Labor Turnover Survey (JOLTS) DCC, also in Atlanta, opened in the fall of 1999, now with 21 interviewers handling over 11,600 JOLTS sample units. From the first decade into the second, the DCC presented management challenges to maintain trained staff who worked many projects while adjusting to organizational and workload shifts.