Pharmacy Technicians

Summary

What Pharmacy Technicians Do About this section

Pharmacy technicians fill prescriptions and check inventory.

Pharmacy technicians help pharmacists dispense prescription medication to customers or health professionals. They mainly work in retail pharmacies and hospitals.

Duties

Pharmacy technicians typically do the following:

• Collect information needed to fill a prescription from customers or health professionals
• Measure amounts of medication for prescriptions
• Package and label prescriptions
• Organize inventory and alert pharmacists to any shortages of medications or supplies
• Accept payment for prescriptions and process insurance claims
• Enter customer or patient information, including any prescriptions taken, into a computer system
• Answer phone calls from customers
• Arrange for customers to speak with pharmacists if customers have questions about medications or health matters

Pharmacy technicians work under the supervision of pharmacists, who must review prescriptions before they are given to patients. In most states, technicians can compound or mix some medications and call physicians for prescription refill authorizations. Technicians also may need to operate automated dispensing equipment when filling prescription orders.

Pharmacy technicians working in hospitals and other medical facilities prepare a greater variety of medications, such as intravenous medications. They may make rounds in the hospital, giving medications to patients.

Work Environment About this section

Pharmacy technicians work primarily in pharmacies, including those found in grocery and drug stores, and in hospitals.

Pharmacy technicians held about 463,900 jobs in 2023. The largest employers of pharmacy technicians were as follows:

Pharmacy technicians spend most of the workday on their feet.

Work Schedules

Most pharmacy technicians work full time. Pharmacies may be open at all hours. Therefore, pharmacy technicians may have to work nights or weekends.

How to Become a Pharmacy Technician About this section

Pharmacy technicians spend much of their time interacting with customers.

Pharmacy technicians usually need a high school diploma or equivalent and learn their duties through on-the-job training, or they may complete a postsecondary education program in pharmacy technology. Most states regulate pharmacy technicians, which is a process that may require passing an exam or completing a formal education or training program.

Education and Training

Pharmacy technicians usually need a high school diploma or equivalent and typically learn their duties through on-the-job training. The training periods vary in length and subject matter according to the employer’s requirements.

Other pharmacy technicians enter the occupation after completing postsecondary education programs in pharmacy technology. These programs are usually offered by vocational schools or community colleges. Most programs award a certificate after 1 year or less, although some programs last longer and lead to an associate’s degree. They cover a variety of subjects, such as arithmetic used in pharmacies, recordkeeping, ways of dispensing medications, and pharmacy law and ethics. Technicians also learn the names, uses, and doses of medications. Most programs also include clinical experience opportunities, in which students gain hands-on experience in a pharmacy.

The American Society of Health-System Pharmacists (ASHP) accredits pharmacy technician programs that include at least 600 hours of instruction over a minimum of 15 weeks. In 2017, there were 309 fully accredited programs, including a few in retail drugstore chains.

Licenses, Certifications, and Registrations

Most states regulate pharmacy technicians in some way. Consult state Boards of Pharmacy for particular regulations. Requirements for pharmacy technicians in the states that regulate them typically include some or all of the following:

• High school diploma or GED
• Formal education or training program
• Exam
• Fees
• Continuing education
• Criminal background check

Some states and employers require pharmacy technicians to be certified. Even where it is not required, certification may make it easier to get a job. Many employers of pharmacy technicians will pay for employees to take the certification exam.

Two organizations offer certification. The Pharmacy Technician Certification Board (PTCB) certification requires a high school diploma and the passing of an exam. Applicants for the National Healthcareer Association (NHA) certification must be at least 18 years old, have a high school diploma, and have completed a training program or have 1 year of work experience. Technicians must recertify every 2 years by completing 20 hours of continuing education courses.

Important Qualities

Customer-service skills. Pharmacy technicians spend much of their time interacting with customers, so being helpful and polite is required of pharmacy technicians in a retail setting.

Detail oriented. Serious health problems can result from mistakes in filling prescriptions. Although the pharmacist is responsible for ensuring the safety of all medications dispensed, pharmacy technicians should pay attention to detail so that complications are avoided.

Listening skills. Pharmacy technicians must communicate clearly with pharmacists and doctors when taking prescription orders. When speaking with customers, technicians must listen carefully to understand customers’ needs and determine if they need to speak with a pharmacist.

Math skills. Pharmacy technicians need to have an understanding of the math concepts used in pharmacies when counting pills and compounding medications.

Organizational skills. Working as a pharmacy technician involves balancing a variety of responsibilities. Pharmacy technicians need good organizational skills to complete the work delegated by pharmacists while at the same time providing service to customers or patients.

Pay About this section

The median annual wage for pharmacy technicians was $40,300 in May 2023. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $32,720, and the highest 10 percent earned more than $57,130.

In May 2023, the median annual wages for pharmacy technicians in the top industries in which they worked were as follows:

Most pharmacy technicians work full time. Pharmacies may be open at all hours. Therefore, pharmacy technicians may have to work nights or weekends.

Job Outlook About this section

Employment of pharmacy technicians is projected to grow 7 percent from 2023 to 2033, faster than the average for all occupations.

About 47,400 openings for pharmacy technicians are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Employment

Demand for pharmacy services is expected to increase because of the large number of older people, who typically use more prescription medicines than younger people. The growing prevalence of chronic diseases, such as diabetes and hypertension, in the general population also will lead to increased demand for prescription medications.

In addition, pharmacy technicians will be needed to take on a greater role in pharmacy operations because pharmacists are increasingly performing more patient care activities. Technicians will need to perform tasks—such as collecting patient information, handling prescription transfers, and verifying the work of other technicians—that were previously done by pharmacists.

State & Area Data About this section

Occupational Employment and Wage Statistics (OEWS)

The Occupational Employment and Wage Statistics (OEWS) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OEWS data maps for employment and wages by state and area.

• Pharmacy technicians

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.org. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

CareerOneStop

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Contacts for More Information About this section

For more information about accredited pharmacy technician programs, visit

American Society of Health-System Pharmacists

For more information about state licensure laws, contact individual state Boards of Pharmacy, or visit

National Association of Boards of Pharmacy

For more information about certification, visit

Pharmacy Technician Certification Board

National Healthcareer Association

O*NET

Pharmacy Technicians