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Occupational Employment and Wage Statistics
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Occupational Employment and Wages, May 2021

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.


National estimates for Customer Service Representatives
Industry profile for Customer Service Representatives
Geographic profile for Customer Service Representatives

National estimates for Customer Service Representatives:

Employment estimate and mean wage estimates for Customer Service Representatives:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,787,070 0.5 % $ 18.79 $ 39,070 0.1 %

Percentile wage estimates for Customer Service Representatives:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $ 12.67 $ 14.28 $ 17.75 $ 22.34 $ 28.19
Annual Wage (2) $ 26,340 $ 29,700 $ 36,920 $ 46,460 $ 58,640


Industry profile for Customer Service Representatives:

Industries with the highest published employment and wages for Customer Service Representatives are provided. For a list of all industries with employment in Customer Service Representatives, see the Create Customized Tables function.

Industries with the highest levels of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 292,280 35.41 $ 16.07 $ 33,430
General Merchandise Stores 165,470 5.36 $ 15.08 $ 31,360
Agencies, Brokerages, and Other Insurance Related Activities 152,310 12.50 $ 20.45 $ 42,530
Credit Intermediation and Related Activities (5221 and 5223 only) 142,490 7.12 $ 19.85 $ 41,280
Employment Services 130,040 3.73 $ 17.00 $ 35,360

Industries with the highest concentration of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 292,280 35.41 $ 16.07 $ 33,430
Agencies, Brokerages, and Other Insurance Related Activities 152,310 12.50 $ 20.45 $ 42,530
Electronic Shopping and Mail-Order Houses 52,890 11.46 $ 17.71 $ 36,840
Insurance Carriers 129,300 10.76 $ 21.11 $ 43,900
Travel Arrangement and Reservation Services 11,460 8.65 $ 18.96 $ 39,430

Top paying industries for Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Other Pipeline Transportation 40 0.43 $ 37.85 $ 78,720
Postal Service (federal government) 40 0.01 $ 33.26 $ 69,180
Natural Gas Distribution 6,240 5.68 $ 31.87 $ 66,290
Iron and Steel Mills and Ferroalloy Manufacturing 430 0.55 $ 31.29 $ 65,080
Oil and Gas Extraction 50 0.04 $ 27.84 $ 57,910


Geographic profile for Customer Service Representatives:

States and areas with the highest published employment, location quotients, and wages for Customer Service Representatives are provided. For a list of all areas with employment in Customer Service Representatives, see the Create Customized Tables function.



Map of employment of customer service representatives by state, May 2021


States with the highest employment level in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 291,260 23.82 1.20 $ 17.77 $ 36,970
Florida 251,640 29.24 1.48 $ 17.42 $ 36,230
California 202,230 12.23 0.62 $ 21.34 $ 44,390
New York 140,820 16.24 0.82 $ 21.83 $ 45,410
Ohio 115,180 22.15 1.12 $ 18.83 $ 39,170


Map of location quotient of customer service representatives by state, May 2021


States with the highest concentration of jobs and location quotients in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 114,320 39.69 2.01 $ 18.32 $ 38,100
Utah 55,070 35.42 1.79 $ 18.11 $ 37,670
Florida 251,640 29.24 1.48 $ 17.42 $ 36,230
Idaho 21,620 28.57 1.44 $ 16.33 $ 33,960
South Carolina 56,090 27.13 1.37 $ 16.83 $ 35,000


Map of annual mean wages of customer service representatives by state, May 2021


Top paying states for Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 5,630 8.51 0.43 $ 23.36 $ 48,590
Massachusetts 59,160 17.43 0.88 $ 22.28 $ 46,330
New York 140,820 16.24 0.82 $ 21.83 $ 45,410
California 202,230 12.23 0.62 $ 21.34 $ 44,390
Washington 53,020 16.54 0.84 $ 21.12 $ 43,930



Map of employment of customer service representatives by area, May 2021


Metropolitan areas with the highest employment level in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 135,550 15.62 0.79 $ 22.52 $ 46,850
Phoenix-Mesa-Scottsdale, AZ 92,970 43.92 2.22 $ 18.74 $ 38,970
Dallas-Fort Worth-Arlington, TX 89,060 24.81 1.25 $ 19.09 $ 39,720
Chicago-Naperville-Elgin, IL-IN-WI 87,260 20.62 1.04 $ 20.26 $ 42,130
Los Angeles-Long Beach-Anaheim, CA 76,730 13.42 0.68 $ 20.84 $ 43,340
Miami-Fort Lauderdale-West Palm Beach, FL 68,420 27.90 1.41 $ 17.75 $ 36,920
Atlanta-Sandy Springs-Roswell, GA 66,680 25.77 1.30 $ 18.33 $ 38,120
Houston-The Woodlands-Sugar Land, TX 61,570 21.25 1.07 $ 17.95 $ 37,340
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 52,270 19.69 1.00 $ 20.18 $ 41,980
Boston-Cambridge-Nashua, MA-NH 46,020 17.80 0.90 $ 22.83 $ 47,490


Map of location quotient of customer service representatives by area, May 2021


Metropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Phoenix-Mesa-Scottsdale, AZ 92,970 43.92 2.22 $ 18.74 $ 38,970
Salt Lake City, UT 31,490 42.38 2.14 $ 19.08 $ 39,680
Provo-Orem, UT 11,400 41.81 2.11 $ 17.07 $ 35,510
Macon, GA 3,680 38.92 1.97 $ 18.42 $ 38,300
Albany, GA 2,190 37.71 1.91 $ 14.28 $ 29,690
Hattiesburg, MS 2,210 36.30 1.84 $ 13.28 $ 27,620
Johnson City, TN 2,790 35.91 1.82 $ 16.18 $ 33,650
Yuma, AZ 2,220 35.54 1.80 $ 15.14 $ 31,490
Tampa-St. Petersburg-Clearwater, FL 45,070 34.94 1.77 $ 17.96 $ 37,360
Saginaw, MI 2,680 34.86 1.76 $ 15.65 $ 32,550