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Occupational Employment and Wage Statistics
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Occupational Employment and Wages, May 2020

15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1244).


National estimates for Computer User Support Specialists
Industry profile for Computer User Support Specialists
Geographic profile for Computer User Support Specialists

National estimates for Computer User Support Specialists:

Employment estimate and mean wage estimates for Computer User Support Specialists:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
634,820 0.8 % $ 27.40 $ 57,000 0.3 %

Percentile wage estimates for Computer User Support Specialists:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $ 15.78 $ 19.58 $ 25.33 $ 32.93 $ 42.76
Annual Wage (2) $ 32,830 $ 40,730 $ 52,690 $ 68,500 $ 88,940


Industry profile for Computer User Support Specialists:

Industries with the highest published employment and wages for Computer User Support Specialists are provided. For a list of all industries with employment in Computer User Support Specialists, see the Create Customized Tables function.

Industries with the highest levels of employment in Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 152,920 6.95 $ 27.40 $ 56,990
Elementary and Secondary Schools 34,080 0.41 $ 24.30 $ 50,550
Management of Companies and Enterprises 31,220 1.29 $ 27.45 $ 57,100
Software Publishers 28,680 5.88 $ 29.80 $ 61,980
Employment Services 28,110 0.88 $ 25.08 $ 52,170

Industries with the highest concentration of employment in Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 152,920 6.95 $ 27.40 $ 56,990
Data Processing, Hosting, and Related Services 22,720 6.33 $ 28.73 $ 59,770
Software Publishers 28,680 5.88 $ 29.80 $ 61,980
Professional and Commercial Equipment and Supplies Merchant Wholesalers 22,460 3.30 $ 27.31 $ 56,810
Electronic and Precision Equipment Repair and Maintenance 3,310 3.27 $ 22.46 $ 46,720

Top paying industries for Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
State Government, excluding schools and hospitals (OEWS Designation) 17,980 0.82 $ 37.49 $ 77,980
Postal Service (federal government) 140 0.02 $ 36.12 $ 75,140
Waste Treatment and Disposal 150 0.15 $ 35.15 $ 73,100
Natural Gas Distribution 370 0.35 $ 35.10 $ 73,010
Other Pipeline Transportation 30 0.43 $ 34.70 $ 72,190


Geographic profile for Computer User Support Specialists:

States and areas with the highest published employment, location quotients, and wages for Computer User Support Specialists are provided. For a list of all areas with employment in Computer User Support Specialists, see the Create Customized Tables function.





States with the highest employment level in Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 75,950 4.62 1.01 $ 33.90 $ 70,510
Texas 61,590 5.09 1.12 $ 24.35 $ 50,650
Florida 42,140 4.99 1.09 $ 24.90 $ 51,790
New York 40,460 4.66 1.02 $ 30.00 $ 62,390
Pennsylvania 23,200 4.21 0.92 $ 26.73 $ 55,600




States with the highest concentration of jobs and location quotients in Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 19,280 6.80 1.49 $ 25.45 $ 52,940
Utah 10,060 6.75 1.48 $ 25.70 $ 53,450
Colorado 15,400 5.97 1.31 $ 29.48 $ 61,320
Connecticut 8,830 5.73 1.26 $ 29.87 $ 62,120
Massachusetts 18,590 5.55 1.22 $ 33.02 $ 68,680




Top paying states for Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 3,560 5.18 1.14 $ 34.62 $ 72,010
California 75,950 4.62 1.01 $ 33.90 $ 70,510
Massachusetts 18,590 5.55 1.22 $ 33.02 $ 68,680
New Jersey 13,150 3.48 0.76 $ 30.56 $ 63,560
Rhode Island 1,800 4.06 0.89 $ 30.45 $ 63,340





Metropolitan areas with the highest employment level in Computer User Support Specialists:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 38,220 4.33 0.95 $ 31.34 $ 65,180
Dallas-Fort Worth-Arlington, TX 23,040 6.42 1.41 $ 24.78 $ 51,550
Los Angeles-Long Beach-Anaheim, CA 22,970 3.95 0.86 $ 29.62 $ 61,610
Washington-Arlington-Alexandria, DC-VA-MD-WV 18,830 6.23 1.36 $ 32.03 $ 66,620
Boston-Cambridge-Nashua, MA-NH 16,280 6.26 1.37 $ 33.22 $ 69,100
Chicago-Naperville-Elgin, IL-IN-WI 16,130 3.70 0.81 $ 26.71 $ 55,560
Atlanta-Sandy Springs-Roswell, GA 15,800 6.00 1.31 $ 28.15 $ 58,560
San Francisco-Oakland-Hayward, CA 15,640 6.71 1.47 $ 37.82 $ 78,670
Phoenix-Mesa-Scottsdale, AZ 15,150 7.19 1.57 $ 25.78 $ 53,630
Houston-The Woodlands-Sugar Land, TX 13,050 4.40 0.96 $ 24.90 $ 51,790




Metropolitan areas with the highest concentration of jobs and location quotients in Computer User Support Specialists:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Carson City, NV 550 18.94 4.15 $ 34.61 $ 71,990
Sacramento--Roseville--Arden-Arcade, CA 12,020 12.41 2.72 $ 41.51 $ 86,350
Ann Arbor, MI 2,460 11.80 2.59 $ 23.79 $ 49,480
Lansing-East Lansing, MI 2,160 10.96 2.40 $ 25.33 $ 52,700
Ithaca, NY 500 10.80 2.37 $ 31.69 $ 65,910
Boulder, CO 1,840 10.12 2.22 $ 30.99 $ 64,460
Durham-Chapel Hill, NC 2,930 9.47 2.08 $ 30.19 $ 62,800
Austin-Round Rock, TX 9,660 9.16 2.01 $ 25.88 $ 53,840
San Jose-Sunnyvale-Santa Clara, CA 10,030 9.10 1.99 $ 34.93 $ 72,660
Provo-Orem, UT 2,210 8.71 1.91 $ 26.06 $ 54,200