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Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2022

15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).


National estimates for Computer User Support Specialists
Industry profile for Computer User Support Specialists
Geographic profile for Computer User Support Specialists

National estimates for Computer User Support Specialists:

Employment estimate and mean wage estimates for Computer User Support Specialists:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
696,830 0.7 % $ 29.61 $ 61,580 0.5 %

Percentile wage estimates for Computer User Support Specialists:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $ 17.59 $ 21.79 $ 27.83 $ 35.44 $ 45.63
Annual Wage (2) $ 36,580 $ 45,330 $ 57,890 $ 73,720 $ 94,920


Industry profile for Computer User Support Specialists:

Industries with the highest published employment and wages for Computer User Support Specialists are provided. For a list of all industries with employment in Computer User Support Specialists, see the Create Customized Tables function.

Industries with the highest levels of employment in Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 160,800 6.51 $ 28.70 $ 59,700
Employment Services 43,800 1.12 $ 26.56 $ 55,230
Management of Companies and Enterprises 38,150 1.42 $ 30.27 $ 62,970
Elementary and Secondary Schools 35,360 0.42 $ 26.18 $ 54,450
Software Publishers 29,570 4.82 $ 34.12 $ 70,960

Industries with the highest concentration of employment in Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 160,800 6.51 $ 28.70 $ 59,700
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services 21,930 4.83 $ 29.76 $ 61,890
Software Publishers 29,570 4.82 $ 34.12 $ 70,960
Electronic and Precision Equipment Repair and Maintenance 4,770 4.52 $ 26.38 $ 54,860
Professional and Commercial Equipment and Supplies Merchant Wholesalers 25,440 3.58 $ 29.02 $ 60,350

Top paying industries for Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Monetary Authorities-Central Bank 540 2.55 $ 44.83 $ 93,250
Other Investment Pools and Funds 90 0.52 $ 44.03 $ 91,580
Oil and Gas Extraction 410 0.40 $ 42.78 $ 88,990
Other Pipeline Transportation 40 0.50 $ 42.72 $ 88,850
Iron and Steel Mills and Ferroalloy Manufacturing 140 0.18 $ 42.09 $ 87,550


Geographic profile for Computer User Support Specialists:

States and areas with the highest published employment, location quotients, and wages for Computer User Support Specialists are provided. For a list of all areas with employment in Computer User Support Specialists, see the Create Customized Tables function.



Map of employment of computer user support specialists by state, May 2022


States with the highest employment level in Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 75,570 4.29 0.91 $ 36.24 $ 75,390
Texas 70,300 5.41 1.15 $ 26.91 $ 55,970
Florida 44,650 4.85 1.03 $ 27.28 $ 56,750
New York 38,230 4.20 0.89 $ 33.75 $ 70,200
Pennsylvania 28,820 4.96 1.05 $ 29.43 $ 61,210


Map of location quotient of computer user support specialists by state, May 2022


States with the highest concentration of jobs and location quotients in Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 22,520 7.43 1.58 $ 28.83 $ 59,970
Utah 11,720 7.20 1.53 $ 29.48 $ 61,310
Vermont 1,950 6.63 1.41 $ 30.90 $ 64,260
District of Columbia 4,140 6.00 1.27 $ 37.17 $ 77,320
Colorado 16,000 5.78 1.23 $ 33.18 $ 69,020


Map of annual mean wages of computer user support specialists by state, May 2022


Top paying states for Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,140 6.00 1.27 $ 37.17 $ 77,320
California 75,570 4.29 0.91 $ 36.24 $ 75,390
Massachusetts 18,750 5.26 1.12 $ 35.01 $ 72,820
Washington 19,690 5.78 1.23 $ 34.35 $ 71,450
New York 38,230 4.20 0.89 $ 33.75 $ 70,200



Map of employment of computer user support specialists by area, May 2022


Metropolitan areas with the highest employment level in Computer User Support Specialists:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 35,340 3.85 0.82 $ 35.55 $ 73,950
Dallas-Fort Worth-Arlington, TX 23,900 6.28 1.33 $ 28.45 $ 59,170
Los Angeles-Long Beach-Anaheim, CA 22,710 3.72 0.79 $ 33.66 $ 70,020
Chicago-Naperville-Elgin, IL-IN-WI 20,170 4.57 0.97 $ 29.52 $ 61,400
Atlanta-Sandy Springs-Roswell, GA 18,090 6.63 1.41 $ 30.05 $ 62,510
Phoenix-Mesa-Scottsdale, AZ 17,770 8.00 1.70 $ 29.29 $ 60,930
Washington-Arlington-Alexandria, DC-VA-MD-WV 17,530 5.79 1.23 $ 33.96 $ 70,630
Boston-Cambridge-Nashua, MA-NH 15,080 5.58 1.18 $ 35.38 $ 73,580
Seattle-Tacoma-Bellevue, WA 14,100 6.92 1.47 $ 36.00 $ 74,870
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 13,110 4.73 1.00 $ 31.04 $ 64,570


Map of location quotient of computer user support specialists by area, May 2022


Metropolitan areas with the highest concentration of jobs and location quotients in Computer User Support Specialists:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Carson City, NV 530 17.80 3.78 $ 35.05 $ 72,910
Sacramento--Roseville--Arden-Arcade, CA 12,650 12.30 2.61 $ 44.86 $ 93,320
Provo-Orem, UT 3,490 12.23 2.60 $ 28.02 $ 58,290
Jefferson City, MO 860 11.72 2.49 $ 27.18 $ 56,540
Ithaca, NY 500 10.60 2.25 $ 33.19 $ 69,020
Boulder, CO 1,880 9.78 2.08 $ 37.04 $ 77,050
Burlington-South Burlington, VT 1,070 9.11 1.93 $ 31.05 $ 64,590
Sierra Vista-Douglas, AZ 290 8.77 1.86 $ 27.19 $ 56,560
Lansing-East Lansing, MI 1,770 8.72 1.85 $ 27.31 $ 56,800
Austin-Round Rock, TX 9,970 8.47 1.80 $ 28.69 $ 59,670


Map of annual mean wages of computer user support specialists by area, May 2022


Top paying metropolitan areas for Computer User Support Specialists:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Sacramento--Roseville--Arden-Arcade, CA 12,650 12.30 2.61 $ 44.86 $ 93,320
San Francisco-Oakland-Hayward, CA 11,200 4.68 0.99 $ 40.10 $ 83,410
San Jose-Sunnyvale-Santa Clara, CA 7,210 6.42 1.36 $ 39.13 $ 81,400
Boulder, CO 1,880 9.78 2.08 $ 37.04 $ 77,050
Napa, CA 160 2.20 0.47 $ 36.71 $ 76,350
Vallejo-Fairfield, CA 340 2.49 0.53 $ 36.30 $ 75,510
Seattle-Tacoma-Bellevue, WA 14,100 6.92 1.47 $ 36.00 $ 74,870
Kennewick-Richland, WA 430 3.57 0.76 $ 35.63 $ 74,110
New York-Newark-Jersey City, NY-NJ-PA 35,340 3.85 0.82 $ 35.55 $ 73,950
Pittsfield, MA 120 3.17 0.67 $ 35.42 $ 73,670

Nonmetropolitan areas with the highest employment in Computer User Support Specialists:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Kansas nonmetropolitan area 1,410 3.68 0.78 $ 23.10 $ 48,040
North Northeastern Ohio nonmetropolitan area (noncontiguous) 800 2.48 0.53 $ 25.56 $ 53,170
Mountain North Carolina nonmetropolitan area 760 5.90 1.25 $ 21.90 $ 45,560
North Texas Region of Texas nonmetropolitan area 750 2.74 0.58 $ 23.87 $ 49,650
Piedmont North Carolina nonmetropolitan area 740 2.94 0.62 $ 23.20 $ 48,250

Nonmetropolitan areas with the highest concentration of jobs and location quotients in Computer User Support Specialists:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Southern Vermont nonmetropolitan area 590 5.95 1.26 $ 31.30 $ 65,110
Mountain North Carolina nonmetropolitan area 760 5.90 1.25 $ 21.90 $ 45,560
Northern New Mexico nonmetropolitan area 370 4.67 0.99 $ 28.28 $ 58,820
Southwest Montana nonmetropolitan area 650 4.49 0.95 $ 24.05 $ 50,030
Arizona nonmetropolitan area 390 4.21 0.89 $ 25.89 $ 53,860

Top paying nonmetropolitan areas for Computer User Support Specialists:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Southwest Colorado nonmetropolitan area 360 3.53 0.75 $ 33.90 $ 70,500
Northwest Colorado nonmetropolitan area 320 2.62 0.56 $ 31.80 $ 66,140
Eastern Utah nonmetropolitan area 220 2.58 0.55 $ 31.62 $ 65,760
Massachusetts nonmetropolitan area 160 2.55 0.54 $ 31.55 $ 65,620
Southern Vermont nonmetropolitan area 590 5.95 1.26 $ 31.30 $ 65,110


About May 2022 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OEWS estimates and related information:

May 2022 National Occupational Employment and Wage Estimates

May 2022 State Occupational Employment and Wage Estimates

May 2022 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2022 National Industry-Specific Occupational Employment and Wage Estimates

May 2022 Occupation Profiles

Technical Notes

 

Last Modified Date: April 25, 2023