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Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2019

15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation:

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
647,330 0.8 % $27.19 $56,550 0.4 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $15.54 $19.39 $25.13 $32.72 $42.53
Annual Wage (2) $32,330 $40,340 $52,270 $68,060 $88,470


Industry profile for this occupation:

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 151,410 6.97 $27.38 $56,950
Elementary and Secondary Schools 36,080 0.42 $23.95 $49,810
Management of Companies and Enterprises 32,020 1.30 $27.38 $56,960
Employment Services 30,180 0.82 $25.22 $52,470
Colleges, Universities, and Professional Schools 28,400 0.92 $26.26 $54,630

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 151,410 6.97 $27.38 $56,950
Software Publishers 26,600 6.16 $29.29 $60,930
Data Processing, Hosting, and Related Services 18,540 5.51 $27.59 $57,390
Computer and Peripheral Equipment Manufacturing 5,770 3.64 $39.65 $82,460
Electronic and Precision Equipment Repair and Maintenance 3,420 3.31 $22.50 $46,790

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Pipeline Transportation of Crude Oil 170 1.47 $46.04 $95,770
Monetary Authorities-Central Bank 380 1.98 $39.96 $83,120
Computer and Peripheral Equipment Manufacturing 5,770 3.64 $39.65 $82,460
Other Pipeline Transportation 30 0.39 $37.05 $77,070
State Government, excluding schools and hospitals (OES Designation) 17,650 0.81 $36.62 $76,180


Geographic profile for this occupation:

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 81,230 4.67 1.06 $33.68 $70,060
Texas 60,980 4.91 1.11 $25.09 $52,190
New York 45,250 4.75 1.08 $29.53 $61,420
Florida 42,560 4.84 1.10 $24.72 $51,420
Illinois 23,450 3.89 0.88 $25.66 $53,370




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 10,230 6.80 1.54 $25.53 $53,100
Arizona 17,740 6.19 1.40 $25.80 $53,670
Colorado 15,020 5.61 1.27 $29.01 $60,340
Washington 18,260 5.50 1.25 $30.08 $62,560
Connecticut 9,050 5.44 1.23 $29.57 $61,500




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 3,760 5.20 1.18 $34.48 $71,720
California 81,230 4.67 1.06 $33.68 $70,060
New Jersey 14,200 3.47 0.79 $32.31 $67,210
Massachusetts 19,360 5.35 1.21 $31.38 $65,270
Rhode Island 1,620 3.35 0.76 $31.17 $64,830





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 42,840 4.44 1.01 $31.64 $65,800
Los Angeles-Long Beach-Anaheim, CA 24,030 3.85 0.87 $28.56 $59,410
Dallas-Fort Worth-Arlington, TX 23,120 6.32 1.43 $24.63 $51,220
Chicago-Naperville-Elgin, IL-IN-WI 19,250 4.12 0.93 $26.10 $54,280
Washington-Arlington-Alexandria, DC-VA-MD-WV 18,970 5.97 1.35 $31.40 $65,320
Atlanta-Sandy Springs-Roswell, GA 17,150 6.25 1.42 $26.71 $55,570
Boston-Cambridge-Nashua, MA-NH 17,040 6.09 1.38 $31.88 $66,310
San Francisco-Oakland-Hayward, CA 16,980 6.87 1.56 $36.37 $75,640
Houston-The Woodlands-Sugar Land, TX 14,540 4.76 1.08 $28.46 $59,200
Phoenix-Mesa-Scottsdale, AZ 14,000 6.60 1.50 $26.32 $54,740




Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Carson City, NV 540 18.33 4.16 $33.02 $68,680
Sacramento--Roseville--Arden-Arcade, CA 11,660 11.50 2.61 (8) (8)
San Jose-Sunnyvale-Santa Clara, CA 12,850 11.27 2.56 $39.28 $81,710
Columbus, GA-AL 1,200 10.35 2.35 $29.46 $61,280
Lansing-East Lansing, MI 2,230 10.29 2.34 $28.39 $59,060
Great Falls, MT 370 10.22 2.32 $16.92 $35,190
Boulder, CO 1,850 9.94 2.26 $29.74 $61,860
Ann Arbor, MI 2,040 9.09 2.06 $23.20 $48,260
Provo-Orem, UT 2,260 8.91 2.02 $26.46 $55,040
Raleigh, NC 5,370 8.25 1.87 $26.13 $54,350




Top paying metropolitan areas for this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
San Jose-Sunnyvale-Santa Clara, CA 12,850 11.27 2.56 $39.28 $81,710
San Francisco-Oakland-Hayward, CA 16,980 6.87 1.56 $36.37 $75,640
Napa, CA 200 2.62 0.60 $35.29 $73,410
Bridgeport-Stamford-Norwalk, CT 2,050 4.94 1.12 $33.12 $68,900
Carson City, NV 540 18.33 4.16 $33.02 $68,680
Madera, CA 90 1.91 0.43 $32.55 $67,710
Vallejo-Fairfield, CA 330 2.29 0.52 $32.54 $67,680
Salinas, CA 280 1.52 0.34 $32.21 $66,990
Trenton, NJ 1,260 5.23 1.19 $32.06 $66,690
Boston-Cambridge-Nashua, MA-NH 17,040 6.09 1.38 $31.88 $66,310

Nonmetropolitan areas with the highest employment in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Kansas nonmetropolitan area 1,190 3.02 0.68 $20.94 $43,560
Balance of Lower Peninsula of Michigan nonmetropolitan area 770 2.80 0.64 $23.29 $48,450
Piedmont North Carolina nonmetropolitan area 760 2.91 0.66 $24.81 $51,610
Southwest Montana nonmetropolitan area 730 5.22 1.18 $23.74 $49,380
Southeast Coastal North Carolina nonmetropolitan area 640 2.57 0.58 $19.85 $41,280

Nonmetropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Northeast Virginia nonmetropolitan area 370 7.49 1.70 $25.22 $52,460
Southwest Missouri nonmetropolitan area 410 5.45 1.24 $20.15 $41,910
Southwest Montana nonmetropolitan area 730 5.22 1.18 $23.74 $49,380
Central Utah nonmetropolitan area 220 4.59 1.04 $19.64 $40,860
West Central-Southwest New Hampshire nonmetropolitan area 460 4.45 1.01 $27.37 $56,930

Top paying nonmetropolitan areas for this occupation:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Southwest Mississippi nonmetropolitan area 100 1.37 0.31 $28.25 $58,770
North Valley-Northern Mountains Region of California nonmetropolitan area 180 1.74 0.40 $27.85 $57,920
Connecticut nonmetropolitan area 80 2.51 0.57 $27.70 $57,610
West Central-Southwest New Hampshire nonmetropolitan area 460 4.45 1.01 $27.37 $56,930
Alaska nonmetropolitan area 240 2.24 0.51 $27.28 $56,750


About May 2019 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate--50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OES estimates and related information:

May 2019 National Occupational Employment and Wage Estimates

May 2019 State Occupational Employment and Wage Estimates

May 2019 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2019 National Industry-Specific Occupational Employment and Wage Estimates

May 2019 Occupation Profiles

Technical Notes

 

Last Modified Date: July 6, 2020