Occupational Employment and Wages, May 2019

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation:

Employment estimate and mean wage estimates for this occupation:

Employment (1)	Employment RSE (3)	Mean hourly wage	Mean annual wage (2)	Wage RSE (3)
2,919,230	0.5 %	$17.94	$37,320	0.2 %

Percentile wage estimates for this occupation:

Percentile	10%	25%	50% (Median)	75%	90%
Hourly Wage	$11.05	$13.28	$16.69	$21.15	$27.11
Annual Wage (2)	$22,980	$27,630	$34,710	$43,980	$56,380

Industry profile for this occupation:

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	331,060	37.12	$15.15	$31,520
Agencies, Brokerages, and Other Insurance Related Activities	168,940	14.26	$19.16	$39,860
Credit Intermediation and Related Activities (5221 And 5223 only)	154,830	7.57	$18.63	$38,740
Insurance Carriers	148,840	12.43	$19.75	$41,070
Employment Services	108,930	2.96	$16.88	$35,100

Industries with the highest concentration of employment in this occupation:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	331,060	37.12	$15.15	$31,520
Electronic Shopping and Mail-Order Houses	63,520	16.33	$16.55	$34,420
Agencies, Brokerages, and Other Insurance Related Activities	168,940	14.26	$19.16	$39,860
Insurance Carriers	148,840	12.43	$19.75	$41,070
Cable and Other Subscription Programming	6,060	11.39	$19.12	$39,780

Top paying industries for this occupation:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Postal Service (federal government)	50	0.01	$32.25	$67,080
Natural Gas Distribution	7,460	6.82	$28.60	$59,480
Support Activities for Water Transportation	360	0.38	$24.97	$51,940
Other Investment Pools and Funds	140	1.48	$24.95	$51,900
Aerospace Product and Parts Manufacturing	1,790	0.34	$24.90	$51,790

Geographic profile for this occupation:

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.

States with the highest employment level in this occupation:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Texas	291,550	23.45	1.18	$16.50	$34,320
Florida	267,430	30.41	1.53	$16.64	$34,620
California	208,600	12.00	0.60	$20.50	$42,650
New York	158,520	16.65	0.84	$20.44	$42,520
Pennsylvania	129,250	21.90	1.10	$18.01	$37,450

States with the highest concentration of jobs and location quotients in this occupation:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Arizona	105,000	36.63	1.84	$17.02	$35,400
Utah	49,070	32.63	1.64	$16.78	$34,900
Florida	267,430	30.41	1.53	$16.64	$34,620
Idaho	18,340	25.23	1.27	$16.12	$33,520
Georgia	112,130	25.08	1.26	$16.85	$35,050

Top paying States for this occupation:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
District of Columbia	7,780	10.76	0.54	$22.30	$46,390
Massachusetts	65,510	18.10	0.91	$21.50	$44,730
California	208,600	12.00	0.60	$20.50	$42,650
New York	158,520	16.65	0.84	$20.44	$42,520
Washington	56,760	17.11	0.86	$20.40	$42,430

Metropolitan areas with the highest employment level in this occupation:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA	155,420	16.10	0.81	$21.00	$43,680
Dallas-Fort Worth-Arlington, TX	101,290	27.70	1.39	$17.94	$37,310
Chicago-Naperville-Elgin, IL-IN-WI	96,660	20.67	1.04	$19.29	$40,120
Phoenix-Mesa-Scottsdale, AZ	84,310	39.75	2.00	$17.53	$36,460
Miami-Fort Lauderdale-West Palm Beach, FL	78,700	29.79	1.50	$17.17	$35,710
Los Angeles-Long Beach-Anaheim, CA	78,560	12.59	0.63	$19.86	$41,310
Atlanta-Sandy Springs-Roswell, GA	73,800	26.90	1.35	$17.83	$37,090
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	63,720	22.15	1.11	$19.31	$40,160
Houston-The Woodlands-Sugar Land, TX	61,270	20.07	1.01	$16.95	$35,260
Tampa-St. Petersburg-Clearwater, FL	54,150	40.53	2.04	$16.85	$35,050