Occupational Employment and Wages, May 2020

15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1244).

National estimates for Computer User Support Specialists
Industry profile for Computer User Support Specialists
Geographic profile for Computer User Support Specialists

National estimates for Computer User Support Specialists:

Employment estimate and mean wage estimates for Computer User Support Specialists:

Employment (1)	Employment RSE (3)	Mean hourly wage	Mean annual wage (2)	Wage RSE (3)
634,820	0.8 %	$ 27.40	$ 57,000	0.3 %

Percentile wage estimates for Computer User Support Specialists:

Percentile	10%	25%	50% (Median)	75%	90%
Hourly Wage	$ 15.78	$ 19.58	$ 25.33	$ 32.93	$ 42.76
Annual Wage (2)	$ 32,830	$ 40,730	$ 52,690	$ 68,500	$ 88,940

Industry profile for Computer User Support Specialists:

Industries with the highest published employment and wages for Computer User Support Specialists are provided. For a list of all industries with employment in Computer User Support Specialists, see the Create Customized Tables function.

Industries with the highest levels of employment in Computer User Support Specialists:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Computer Systems Design and Related Services	152,920	6.95	$ 27.40	$ 56,990
Elementary and Secondary Schools	34,080	0.41	$ 24.30	$ 50,550
Management of Companies and Enterprises	31,220	1.29	$ 27.45	$ 57,100
Software Publishers	28,680	5.88	$ 29.80	$ 61,980
Employment Services	28,110	0.88	$ 25.08	$ 52,170

Industries with the highest concentration of employment in Computer User Support Specialists:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Computer Systems Design and Related Services	152,920	6.95	$ 27.40	$ 56,990
Data Processing, Hosting, and Related Services	22,720	6.33	$ 28.73	$ 59,770
Software Publishers	28,680	5.88	$ 29.80	$ 61,980
Professional and Commercial Equipment and Supplies Merchant Wholesalers	22,460	3.30	$ 27.31	$ 56,810
Electronic and Precision Equipment Repair and Maintenance	3,310	3.27	$ 22.46	$ 46,720

Top paying industries for Computer User Support Specialists:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
State Government, excluding schools and hospitals (OEWS Designation)	17,980	0.82	$ 37.49	$ 77,980
Postal Service (federal government)	140	0.02	$ 36.12	$ 75,140
Waste Treatment and Disposal	150	0.15	$ 35.15	$ 73,100
Natural Gas Distribution	370	0.35	$ 35.10	$ 73,010
Other Pipeline Transportation	30	0.43	$ 34.70	$ 72,190

Geographic profile for Computer User Support Specialists:

States and areas with the highest published employment, location quotients, and wages for Computer User Support Specialists are provided. For a list of all areas with employment in Computer User Support Specialists, see the Create Customized Tables function.

States with the highest employment level in Computer User Support Specialists:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
California	75,950	4.62	1.01	$ 33.90	$ 70,510
Texas	61,590	5.09	1.12	$ 24.35	$ 50,650
Florida	42,140	4.99	1.09	$ 24.90	$ 51,790
New York	40,460	4.66	1.02	$ 30.00	$ 62,390
Pennsylvania	23,200	4.21	0.92	$ 26.73	$ 55,600

States with the highest concentration of jobs and location quotients in Computer User Support Specialists:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Arizona	19,280	6.80	1.49	$ 25.45	$ 52,940
Utah	10,060	6.75	1.48	$ 25.70	$ 53,450
Colorado	15,400	5.97	1.31	$ 29.48	$ 61,320
Connecticut	8,830	5.73	1.26	$ 29.87	$ 62,120
Massachusetts	18,590	5.55	1.22	$ 33.02	$ 68,680

Top paying states for Computer User Support Specialists:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
District of Columbia	3,560	5.18	1.14	$ 34.62	$ 72,010
California	75,950	4.62	1.01	$ 33.90	$ 70,510
Massachusetts	18,590	5.55	1.22	$ 33.02	$ 68,680
New Jersey	13,150	3.48	0.76	$ 30.56	$ 63,560
Rhode Island	1,800	4.06	0.89	$ 30.45	$ 63,340

Metropolitan areas with the highest employment level in Computer User Support Specialists:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA	38,220	4.33	0.95	$ 31.34	$ 65,180
Dallas-Fort Worth-Arlington, TX	23,040	6.42	1.41	$ 24.78	$ 51,550
Los Angeles-Long Beach-Anaheim, CA	22,970	3.95	0.86	$ 29.62	$ 61,610
Washington-Arlington-Alexandria, DC-VA-MD-WV	18,830	6.23	1.36	$ 32.03	$ 66,620
Boston-Cambridge-Nashua, MA-NH	16,280	6.26	1.37	$ 33.22	$ 69,100
Chicago-Naperville-Elgin, IL-IN-WI	16,130	3.70	0.81	$ 26.71	$ 55,560
Atlanta-Sandy Springs-Roswell, GA	15,800	6.00	1.31	$ 28.15	$ 58,560
San Francisco-Oakland-Hayward, CA	15,640	6.71	1.47	$ 37.82	$ 78,670
Phoenix-Mesa-Scottsdale, AZ	15,150	7.19	1.57	$ 25.78	$ 53,630
Houston-The Woodlands-Sugar Land, TX	13,050	4.40	0.96	$ 24.90	$ 51,790

Metropolitan areas with the highest concentration of jobs and location quotients in Computer User Support Specialists:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Carson City, NV	550	18.94	4.15	$ 34.61	$ 71,990
Sacramento--Roseville--Arden-Arcade, CA	12,020	12.41	2.72	$ 41.51	$ 86,350
Ann Arbor, MI	2,460	11.80	2.59	$ 23.79	$ 49,480
Lansing-East Lansing, MI	2,160	10.96	2.40	$ 25.33	$ 52,700
Ithaca, NY	500	10.80	2.37	$ 31.69	$ 65,910
Boulder, CO	1,840	10.12	2.22	$ 30.99	$ 64,460
Durham-Chapel Hill, NC	2,930	9.47	2.08	$ 30.19	$ 62,800
Austin-Round Rock, TX	9,660	9.16	2.01	$ 25.88	$ 53,840
San Jose-Sunnyvale-Santa Clara, CA	10,030	9.10	1.99	$ 34.93	$ 72,660
Provo-Orem, UT	2,210	8.71	1.91	$ 26.06	$ 54,200