Occupational Employment and Wage Statistics
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Occupational Employment and Wages, May 2020
15-1232 Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1244).
National estimates for Computer User Support Specialists
Industry profile for Computer User Support Specialists
Geographic profile for Computer User Support Specialists
National estimates for Computer User Support Specialists:
Employment estimate and mean wage estimates for Computer User Support Specialists:
| Employment (1) |
Employment
RSE (3) |
Mean hourly
wage |
Mean annual
wage (2) |
Wage RSE (3) |
| 634,820 |
0.8 % |
$ 27.40 |
$ 57,000 |
0.3 % |
Percentile wage estimates for Computer User Support Specialists:
| Percentile |
10% |
25% |
50%
(Median) |
75% |
90% |
| Hourly Wage |
$ 15.78 |
$ 19.58 |
$ 25.33 |
$ 32.93 |
$ 42.76 |
| Annual Wage (2) |
$ 32,830 |
$ 40,730 |
$ 52,690 |
$ 68,500 |
$ 88,940 |
Industry profile for Computer User Support Specialists:
Industries with the highest published employment and wages for Computer User Support Specialists are provided.
For a list of all industries with employment in Computer User Support Specialists, see the Create Customized Tables function.
Industries with the highest levels of employment in Computer User Support Specialists:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Computer Systems Design and Related Services |
152,920 |
6.95 |
$ 27.40 |
$ 56,990 |
| Elementary and Secondary Schools |
34,080 |
0.41 |
$ 24.30 |
$ 50,550 |
| Management of Companies and Enterprises |
31,220 |
1.29 |
$ 27.45 |
$ 57,100 |
| Software Publishers |
28,680 |
5.88 |
$ 29.80 |
$ 61,980 |
| Employment Services |
28,110 |
0.88 |
$ 25.08 |
$ 52,170 |
Industries with the highest concentration of employment in Computer User Support Specialists:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Computer Systems Design and Related Services |
152,920 |
6.95 |
$ 27.40 |
$ 56,990 |
| Data Processing, Hosting, and Related Services |
22,720 |
6.33 |
$ 28.73 |
$ 59,770 |
| Software Publishers |
28,680 |
5.88 |
$ 29.80 |
$ 61,980 |
| Professional and Commercial Equipment and Supplies Merchant Wholesalers |
22,460 |
3.30 |
$ 27.31 |
$ 56,810 |
| Electronic and Precision Equipment Repair and Maintenance |
3,310 |
3.27 |
$ 22.46 |
$ 46,720 |
Top paying industries for Computer User Support Specialists:
Geographic profile for Computer User Support Specialists:
States and areas with the highest published employment, location quotients, and wages for Computer User Support Specialists are provided.
For a list of all areas with employment in Computer User Support Specialists, see the Create Customized Tables function.
States with the highest employment level in Computer User Support Specialists:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| California |
75,950 |
4.62 |
1.01 |
$ 33.90 |
$ 70,510 |
| Texas |
61,590 |
5.09 |
1.12 |
$ 24.35 |
$ 50,650 |
| Florida |
42,140 |
4.99 |
1.09 |
$ 24.90 |
$ 51,790 |
| New York |
40,460 |
4.66 |
1.02 |
$ 30.00 |
$ 62,390 |
| Pennsylvania |
23,200 |
4.21 |
0.92 |
$ 26.73 |
$ 55,600 |
States with the highest concentration of jobs and location quotients in Computer User Support Specialists:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Arizona |
19,280 |
6.80 |
1.49 |
$ 25.45 |
$ 52,940 |
| Utah |
10,060 |
6.75 |
1.48 |
$ 25.70 |
$ 53,450 |
| Colorado |
15,400 |
5.97 |
1.31 |
$ 29.48 |
$ 61,320 |
| Connecticut |
8,830 |
5.73 |
1.26 |
$ 29.87 |
$ 62,120 |
| Massachusetts |
18,590 |
5.55 |
1.22 |
$ 33.02 |
$ 68,680 |
Top paying states for Computer User Support Specialists:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| District of Columbia |
3,560 |
5.18 |
1.14 |
$ 34.62 |
$ 72,010 |
| California |
75,950 |
4.62 |
1.01 |
$ 33.90 |
$ 70,510 |
| Massachusetts |
18,590 |
5.55 |
1.22 |
$ 33.02 |
$ 68,680 |
| New Jersey |
13,150 |
3.48 |
0.76 |
$ 30.56 |
$ 63,560 |
| Rhode Island |
1,800 |
4.06 |
0.89 |
$ 30.45 |
$ 63,340 |
Metropolitan areas with the highest employment level in Computer User Support Specialists:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| New York-Newark-Jersey City, NY-NJ-PA |
38,220 |
4.33 |
0.95 |
$ 31.34 |
$ 65,180 |
| Dallas-Fort Worth-Arlington, TX |
23,040 |
6.42 |
1.41 |
$ 24.78 |
$ 51,550 |
| Los Angeles-Long Beach-Anaheim, CA |
22,970 |
3.95 |
0.86 |
$ 29.62 |
$ 61,610 |
| Washington-Arlington-Alexandria, DC-VA-MD-WV |
18,830 |
6.23 |
1.36 |
$ 32.03 |
$ 66,620 |
| Boston-Cambridge-Nashua, MA-NH |
16,280 |
6.26 |
1.37 |
$ 33.22 |
$ 69,100 |
| Chicago-Naperville-Elgin, IL-IN-WI |
16,130 |
3.70 |
0.81 |
$ 26.71 |
$ 55,560 |
| Atlanta-Sandy Springs-Roswell, GA |
15,800 |
6.00 |
1.31 |
$ 28.15 |
$ 58,560 |
| San Francisco-Oakland-Hayward, CA |
15,640 |
6.71 |
1.47 |
$ 37.82 |
$ 78,670 |
| Phoenix-Mesa-Scottsdale, AZ |
15,150 |
7.19 |
1.57 |
$ 25.78 |
$ 53,630 |
| Houston-The Woodlands-Sugar Land, TX |
13,050 |
4.40 |
0.96 |
$ 24.90 |
$ 51,790 |
Metropolitan areas with the highest concentration of jobs and location quotients in Computer User Support Specialists:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Carson City, NV |
550 |
18.94 |
4.15 |
$ 34.61 |
$ 71,990 |
| Sacramento--Roseville--Arden-Arcade, CA |
12,020 |
12.41 |
2.72 |
$ 41.51 |
$ 86,350 |
| Ann Arbor, MI |
2,460 |
11.80 |
2.59 |
$ 23.79 |
$ 49,480 |
| Lansing-East Lansing, MI |
2,160 |
10.96 |
2.40 |
$ 25.33 |
$ 52,700 |
| Ithaca, NY |
500 |
10.80 |
2.37 |
$ 31.69 |
$ 65,910 |
| Boulder, CO |
1,840 |
10.12 |
2.22 |
$ 30.99 |
$ 64,460 |
| Durham-Chapel Hill, NC |
2,930 |
9.47 |
2.08 |
$ 30.19 |
$ 62,800 |
| Austin-Round Rock, TX |
9,660 |
9.16 |
2.01 |
$ 25.88 |
$ 53,840 |
| San Jose-Sunnyvale-Santa Clara, CA |
10,030 |
9.10 |
1.99 |
$ 34.93 |
$ 72,660 |
| Provo-Orem, UT |
2,210 |
8.71 |
1.91 |
$ 26.06 |
$ 54,200 |
Top paying metropolitan areas for Computer User Support Specialists:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Sacramento--Roseville--Arden-Arcade, CA |
12,020 |
12.41 |
2.72 |
$ 41.51 |
$ 86,350 |
| Napa, CA |
200 |
2.84 |
0.62 |
$ 37.85 |
$ 78,740 |
| San Francisco-Oakland-Hayward, CA |
15,640 |
6.71 |
1.47 |
$ 37.82 |
$ 78,670 |
| Madera, CA |
90 |
1.91 |
0.42 |
$ 34.96 |
$ 72,710 |
| San Jose-Sunnyvale-Santa Clara, CA |
10,030 |
9.10 |
1.99 |
$ 34.93 |
$ 72,660 |
| Carson City, NV |
550 |
18.94 |
4.15 |
$ 34.61 |
$ 71,990 |
| Salinas, CA |
250 |
1.46 |
0.32 |
$ 34.54 |
$ 71,830 |
| Vallejo-Fairfield, CA |
360 |
2.67 |
0.59 |
$ 33.74 |
$ 70,170 |
| Yuba City, CA |
110 |
2.38 |
0.52 |
$ 33.28 |
$ 69,210 |
| Boston-Cambridge-Nashua, MA-NH |
16,280 |
6.26 |
1.37 |
$ 33.22 |
$ 69,100 |
Nonmetropolitan areas with the highest employment in Computer User Support Specialists:
Nonmetropolitan areas with the highest concentration of jobs and location quotients in Computer User Support Specialists:
Top paying nonmetropolitan areas for Computer User Support Specialists:
About May 2020 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates
These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia.
The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.
The percentile wage estimate is the value of a wage below which a certain percent of workers fall.
The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median.
More about percentile wages.
(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours;
for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.
(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.
(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration.
A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.
Other OEWS estimates and related information:
May 2020 National Occupational Employment and Wage Estimates
May 2020 State Occupational Employment and Wage Estimates
May 2020 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates
May 2020 National Industry-Specific Occupational Employment and Wage Estimates
May 2020 Occupation Profiles
Technical Notes
Last Modified Date: March 31, 2021
United States Department of Labor
