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Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2020

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

National estimates for Customer Service Representatives:

Employment estimate and mean wage estimates for Customer Service Representatives:

Employment (1) Employment
RSE (3) 		Mean hourly
wage		 Mean annual
wage (2) 		Wage RSE (3)
2,833,250 0.5 % $ 18.51 $ 38,510 0.2 %

Percentile wage estimates for Customer Service Representatives:

Percentile 10% 25% 50%
(Median) 		75% 90%
Hourly Wage $ 11.59 $ 13.83 $ 17.23 $ 21.83 $ 27.80
Annual Wage (2) $ 24,120 $ 28,760 $ 35,830 $ 45,400 $ 57,830

Industry profile for Customer Service Representatives:

Industries with the highest published employment and wages for Customer Service Representatives are provided. For a list of all industries with employment in Customer Service Representatives, see the Create Customized Tables function.

Industries with the highest levels of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 307,110 36.94 $ 15.85 $ 32,970
Agencies, Brokerages, and Other Insurance Related Activities 165,220 13.85 $ 19.60 $ 40,760
Credit Intermediation and Related Activities (5221 and 5223 only) 156,070 7.69 $ 19.27 $ 40,070
Insurance Carriers 152,280 12.63 $ 20.44 $ 42,520
Management of Companies and Enterprises 108,440 4.48 $ 19.96 $ 41,520

Industries with the highest concentration of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 307,110 36.94 $ 15.85 $ 32,970
Electronic Shopping and Mail-Order Houses 57,730 14.00 $ 17.15 $ 35,670
Agencies, Brokerages, and Other Insurance Related Activities 165,220 13.85 $ 19.60 $ 40,760
Insurance Carriers 152,280 12.63 $ 20.44 $ 42,520
Cable and Other Subscription Programming 4,650 9.27 $ 19.16 $ 39,860

Top paying industries for Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service (federal government) 40 0.01 $ 33.47 $ 69,620
Natural Gas Distribution 7,310 6.78 $ 29.71 $ 61,800
Other Pipeline Transportation 30 0.42 $ 26.64 $ 55,410
Iron and Steel Mills and Ferroalloy Manufacturing 320 0.38 $ 25.86 $ 53,790
Aerospace Product and Parts Manufacturing 1,570 0.30 $ 25.01 $ 52,020

Geographic profile for Customer Service Representatives:

States and areas with the highest published employment, location quotients, and wages for Customer Service Representatives are provided. For a list of all areas with employment in Customer Service Representatives, see the Create Customized Tables function.



Employment of management occupations, by state, May 2020


States with the highest employment level in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 289,540 23.92 1.17 $ 17.16 $ 35,690
Florida 249,500 29.56 1.45 $ 17.06 $ 35,490
California 200,920 12.23 0.60 $ 21.01 $ 43,710
New York 148,080 17.04 0.84 $ 21.28 $ 44,260
Illinois 122,350 21.74 1.07 $ 19.50 $ 40,560


Location Quotient of management occupations, by state, May 2020


States with the highest concentration of jobs and location quotients in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 106,300 37.49 1.84 $ 17.78 $ 36,990
Utah 50,290 33.77 1.66 $ 17.77 $ 36,960
Florida 249,500 29.56 1.45 $ 17.06 $ 35,490
Idaho 20,770 28.90 1.42 $ 15.99 $ 33,250
South Carolina 53,420 26.51 1.30 $ 17.13 $ 35,620


Annual mean wage of management occupations, by state, May 2020


Top paying states for Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 7,000 10.19 0.50 $ 22.84 $ 47,510
Massachusetts 64,190 19.16 0.94 $ 22.12 $ 46,010
Washington 51,880 16.24 0.80 $ 21.46 $ 44,630
New York 148,080 17.04 0.84 $ 21.28 $ 44,260
California 200,920 12.23 0.60 $ 21.01 $ 43,710



Employment of management occupations, by area, May 2020


Metropolitan areas with the highest employment level in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 143,550 16.25 0.80 $ 21.93 $ 45,610
Dallas-Fort Worth-Arlington, TX 100,160 27.91 1.37 $ 18.59 $ 38,660
Chicago-Naperville-Elgin, IL-IN-WI 98,310 22.54 1.11 $ 20.08 $ 41,770
Phoenix-Mesa-Scottsdale, AZ 84,900 40.26 1.98 $ 18.18 $ 37,810
Los Angeles-Long Beach-Anaheim, CA 75,020 12.89 0.63 $ 20.32 $ 42,270
Miami-Fort Lauderdale-West Palm Beach, FL 74,050 29.53 1.45 $ 17.41 $ 36,210
Atlanta-Sandy Springs-Roswell, GA 71,250 27.06 1.33 $ 17.73 $ 36,880
Houston-The Woodlands-Sugar Land, TX 61,500 20.72 1.02 $ 17.51 $ 36,420
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 59,520 22.07 1.08 $ 20.23 $ 42,080
Boston-Cambridge-Nashua, MA-NH 51,200 19.68 0.97 $ 22.68 $ 47,180


Location Quotient of management occupations, by area, May 2020


Metropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Pocatello, ID 1,440 42.93 2.11 $ 16.20 $ 33,700
Salt Lake City, UT 29,930 41.29 2.03 $ 18.57 $ 38,630
Appleton, WI 4,700 40.31 1.98 $ 17.71 $ 36,840
Albany, GA 2,360 40.30 1.98 $ 12.37 $ 25,740
Phoenix-Mesa-Scottsdale, AZ 84,900 40.26 1.98 $ 18.18 $ 37,810
Coeur d'Alene, ID 2,410 39.78 1.95 $ 14.49 $ 30,150
Provo-Orem, UT 10,020 39.59 1.94 $ 16.82 $ 34,980
Tampa-St. Petersburg-Clearwater, FL 49,590 38.05 1.87 $ 17.32 $ 36,020
Tucson, AZ 13,960 37.89 1.86 $ 16.79 $ 34,920
Hattiesburg, MS 2,290 37.64 1.85 $ 12.15 $ 25,270


Annual mean wage of management occupations, by area, May 2020


Top paying metropolitan areas for Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
San Francisco-Oakland-Hayward, CA 29,130 12.50 0.61 $ 24.01 $ 49,930
San Jose-Sunnyvale-Santa Clara, CA 15,120 13.71 0.67 $ 22.94 $ 47,720
Midland, MI 760 24.64 1.21 $ 22.72 $ 47,250
Stockton-Lodi, CA 2,490 10.05 0.49 $ 22.69 $ 47,200
Boston-Cambridge-Nashua, MA-NH 51,200 19.68 0.97 $ 22.68 $ 47,180
Seattle-Tacoma-Bellevue, WA 34,470 17.62 0.87 $ 22.61 $ 47,020
Mount Vernon-Anacortes, WA 490 10.67 0.52 $ 22.09 $ 45,940
New York-Newark-Jersey City, NY-NJ-PA 143,550 16.25 0.80 $ 21.93 $ 45,610
Santa Cruz-Watsonville, CA 880 9.63 0.47 $ 21.90 $ 45,560
Napa, CA 550 7.94 0.39 $ 21.89 $ 45,520

Nonmetropolitan areas with the highest employment in Customer Service Representatives:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
South Central Kentucky nonmetropolitan area 5,420 34.08 1.67 $ 14.79 $ 30,770
Kansas nonmetropolitan area 5,130 13.55 0.67 $ 15.66 $ 32,570
Northeast Mississippi nonmetropolitan area 4,610 20.58 1.01 $ 13.05 $ 27,140
Piedmont North Carolina nonmetropolitan area 3,900 15.86 0.78 $ 16.15 $ 33,600
North Georgia nonmetropolitan area 3,890 23.66 1.16 $ 14.42 $ 29,980

Nonmetropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
South Central Kentucky nonmetropolitan area 5,420 34.08 1.67 $ 14.79 $ 30,770
Southwest Virginia nonmetropolitan area 2,960 25.31 1.24 $ 13.81 $ 28,720
North Florida nonmetropolitan area 2,950 24.78 1.22 $ 16.15 $ 33,600
North Georgia nonmetropolitan area 3,890 23.66 1.16 $ 14.42 $ 29,980
North Central Tennessee nonmetropolitan area 2,310 21.83 1.07 $ 15.33 $ 31,890

Top paying nonmetropolitan areas for Customer Service Representatives:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
West North Dakota nonmetropolitan area 1,050 9.06 0.44 $ 23.17 $ 48,200
Massachusetts nonmetropolitan area 670 11.92 0.59 $ 21.14 $ 43,980
Northwest Lower Peninsula of Michigan nonmetropolitan area 1,770 16.20 0.80 $ 20.96 $ 43,590
Alaska nonmetropolitan area 650 6.47 0.32 $ 20.90 $ 43,470
Eastern Sierra-Mother Lode Region of California nonmetropolitan area 270 4.94 0.24 $ 20.61 $ 42,860

About May 2020 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.

Other OEWS estimates and related information:

 

Last Modified Date: March 31, 2021