• Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2021

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

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National estimates for Customer Service Representatives
Industry profile for Customer Service Representatives
Geographic profile for Customer Service Representatives

National estimates for Customer Service Representatives:

Employment estimate and mean wage estimates for Customer Service Representatives:

Employment (1)	Employment RSE (3)	Mean hourly wage	Mean annual wage (2)	Wage RSE (3)
2,787,070	0.5 %	$ 18.79	$ 39,070	0.1 %

Percentile wage estimates for Customer Service Representatives:

Percentile	10%	25%	50% (Median)	75%	90%
Hourly Wage	$ 12.67	$ 14.28	$ 17.75	$ 22.34	$ 28.19
Annual Wage (2)	$ 26,340	$ 29,700	$ 36,920	$ 46,460	$ 58,640

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Industry profile for Customer Service Representatives:

Industries with the highest published employment and wages for Customer Service Representatives are provided. For a list of all industries with employment in Customer Service Representatives, see the Create Customized Tables function.

Industries with the highest levels of employment in Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	292,280	35.41	$ 16.07	$ 33,430
General Merchandise Stores	165,470	5.36	$ 15.08	$ 31,360
Agencies, Brokerages, and Other Insurance Related Activities	152,310	12.50	$ 20.45	$ 42,530
Credit Intermediation and Related Activities (5221 and 5223 only)	142,490	7.12	$ 19.85	$ 41,280
Employment Services	130,040	3.73	$ 17.00	$ 35,360

Industries with the highest concentration of employment in Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	292,280	35.41	$ 16.07	$ 33,430
Agencies, Brokerages, and Other Insurance Related Activities	152,310	12.50	$ 20.45	$ 42,530
Electronic Shopping and Mail-Order Houses	52,890	11.46	$ 17.71	$ 36,840
Insurance Carriers	129,300	10.76	$ 21.11	$ 43,900
Travel Arrangement and Reservation Services	11,460	8.65	$ 18.96	$ 39,430

Top paying industries for Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Other Pipeline Transportation	40	0.43	$ 37.85	$ 78,720
Postal Service (federal government)	40	0.01	$ 33.26	$ 69,180
Natural Gas Distribution	6,240	5.68	$ 31.87	$ 66,290
Iron and Steel Mills and Ferroalloy Manufacturing	430	0.55	$ 31.29	$ 65,080
Oil and Gas Extraction	50	0.04	$ 27.84	$ 57,910

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Geographic profile for Customer Service Representatives:

States and areas with the highest published employment, location quotients, and wages for Customer Service Representatives are provided. For a list of all areas with employment in Customer Service Representatives, see the Create Customized Tables function.

States with the highest employment level in Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Texas	291,260	23.82	1.20	$ 17.77	$ 36,970
Florida	251,640	29.24	1.48	$ 17.42	$ 36,230
California	202,230	12.23	0.62	$ 21.34	$ 44,390
New York	140,820	16.24	0.82	$ 21.83	$ 45,410
Ohio	115,180	22.15	1.12	$ 18.83	$ 39,170

States with the highest concentration of jobs and location quotients in Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Arizona	114,320	39.69	2.01	$ 18.32	$ 38,100
Utah	55,070	35.42	1.79	$ 18.11	$ 37,670
Florida	251,640	29.24	1.48	$ 17.42	$ 36,230
Idaho	21,620	28.57	1.44	$ 16.33	$ 33,960
South Carolina	56,090	27.13	1.37	$ 16.83	$ 35,000

Top paying states for Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
District of Columbia	5,630	8.51	0.43	$ 23.36	$ 48,590
Massachusetts	59,160	17.43	0.88	$ 22.28	$ 46,330
New York	140,820	16.24	0.82	$ 21.83	$ 45,410
California	202,230	12.23	0.62	$ 21.34	$ 44,390
Washington	53,020	16.54	0.84	$ 21.12	$ 43,930

Metropolitan areas with the highest employment level in Customer Service Representatives:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA	135,550	15.62	0.79	$ 22.52	$ 46,850
Phoenix-Mesa-Scottsdale, AZ	92,970	43.92	2.22	$ 18.74	$ 38,970
Dallas-Fort Worth-Arlington, TX	89,060	24.81	1.25	$ 19.09	$ 39,720
Chicago-Naperville-Elgin, IL-IN-WI	87,260	20.62	1.04	$ 20.26	$ 42,130
Los Angeles-Long Beach-Anaheim, CA	76,730	13.42	0.68	$ 20.84	$ 43,340
Miami-Fort Lauderdale-West Palm Beach, FL	68,420	27.90	1.41	$ 17.75	$ 36,920
Atlanta-Sandy Springs-Roswell, GA	66,680	25.77	1.30	$ 18.33	$ 38,120
Houston-The Woodlands-Sugar Land, TX	61,570	21.25	1.07	$ 17.95	$ 37,340
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	52,270	19.69	1.00	$ 20.18	$ 41,980
Boston-Cambridge-Nashua, MA-NH	46,020	17.80	0.90	$ 22.83	$ 47,490

Metropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Phoenix-Mesa-Scottsdale, AZ	92,970	43.92	2.22	$ 18.74	$ 38,970
Salt Lake City, UT	31,490	42.38	2.14	$ 19.08	$ 39,680
Provo-Orem, UT	11,400	41.81	2.11	$ 17.07	$ 35,510
Macon, GA	3,680	38.92	1.97	$ 18.42	$ 38,300
Albany, GA	2,190	37.71	1.91	$ 14.28	$ 29,690
Hattiesburg, MS	2,210	36.30	1.84	$ 13.28	$ 27,620
Johnson City, TN	2,790	35.91	1.82	$ 16.18	$ 33,650
Yuma, AZ	2,220	35.54	1.80	$ 15.14	$ 31,490
Tampa-St. Petersburg-Clearwater, FL	45,070	34.94	1.77	$ 17.96	$ 37,360
Saginaw, MI	2,680	34.86	1.76	$ 15.65	$ 32,550