• Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2022

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

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National estimates for Customer Service Representatives
Industry profile for Customer Service Representatives
Geographic profile for Customer Service Representatives

National estimates for Customer Service Representatives:

Employment estimate and mean wage estimates for Customer Service Representatives:

Employment (1)	Employment RSE (3)	Mean hourly wage	Mean annual wage (2)	Wage RSE (3)
2,879,840	0.7 %	$ 19.80	$ 41,190	0.1 %

Percentile wage estimates for Customer Service Representatives:

Percentile	10%	25%	50% (Median)	75%	90%
Hourly Wage	$ 13.46	$ 15.16	$ 18.16	$ 22.60	$ 28.67
Annual Wage (2)	$ 27,990	$ 31,520	$ 37,780	$ 47,010	$ 59,630

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Industry profile for Customer Service Representatives:

Industries with the highest published employment and wages for Customer Service Representatives are provided. For a list of all industries with employment in Customer Service Representatives, see the Create Customized Tables function.

Industries with the highest levels of employment in Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	291,470	36.43	$ 17.12	$ 35,600
General Merchandise Retailers	213,490	6.63	$ 16.30	$ 33,900
Agencies, Brokerages, and Other Insurance Related Activities	152,910	11.97	$ 21.70	$ 45,130
Credit Intermediation and Related Activities (5221 and 5223 only)	135,930	6.71	$ 21.07	$ 43,830
Insurance Carriers	129,810	10.76	$ 22.14	$ 46,060

Industries with the highest concentration of employment in Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	291,470	36.43	$ 17.12	$ 35,600
Agencies, Brokerages, and Other Insurance Related Activities	152,910	11.97	$ 21.70	$ 45,130
Insurance Carriers	129,810	10.76	$ 22.14	$ 46,060
Travel Arrangement and Reservation Services	13,790	8.39	$ 19.59	$ 40,740
Fuel Dealers	5,670	8.01	$ 19.66	$ 40,890

Top paying industries for Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Iron and Steel Mills and Ferroalloy Manufacturing	290	0.36	$ 33.47	$ 69,610
Natural Gas Distribution	5,180	4.72	$ 32.14	$ 66,840
Railroad Rolling Stock Manufacturing	120	0.63	$ 31.72	$ 65,980
Deep Sea, Coastal, and Great Lakes Water Transportation	520	1.47	$ 31.36	$ 65,240
Aerospace Product and Parts Manufacturing	1,670	0.35	$ 31.02	$ 64,520

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Geographic profile for Customer Service Representatives:

States and areas with the highest published employment, location quotients, and wages for Customer Service Representatives are provided. For a list of all areas with employment in Customer Service Representatives, see the Create Customized Tables function.

States with the highest employment level in Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Texas	325,840	25.08	1.29	$ 18.53	$ 38,540
Florida	250,410	27.19	1.40	$ 18.66	$ 38,810
California	206,340	11.70	0.60	$ 22.76	$ 47,330
New York	145,480	15.97	0.82	$ 23.02	$ 47,890
Pennsylvania	119,300	20.53	1.05	$ 20.10	$ 41,810

States with the highest concentration of jobs and location quotients in Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Arizona	106,950	35.28	1.81	$ 19.14	$ 39,810
Utah	53,870	33.11	1.70	$ 19.06	$ 39,650
Florida	250,410	27.19	1.40	$ 18.66	$ 38,810
South Carolina	55,720	25.89	1.33	$ 17.43	$ 36,250
Texas	325,840	25.08	1.29	$ 18.53	$ 38,540

Top paying states for Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
District of Columbia	6,210	8.99	0.46	$ 24.97	$ 51,930
Massachusetts	65,250	18.30	0.94	$ 23.37	$ 48,610
Washington	50,160	14.73	0.76	$ 23.23	$ 48,330
New York	145,480	15.97	0.82	$ 23.02	$ 47,890
California	206,340	11.70	0.60	$ 22.76	$ 47,330

Metropolitan areas with the highest employment level in Customer Service Representatives:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA	133,110	14.49	0.74	$ 23.75	$ 49,400
Dallas-Fort Worth-Arlington, TX	102,920	27.05	1.39	$ 19.64	$ 40,860
Chicago-Naperville-Elgin, IL-IN-WI	88,540	20.05	1.03	$ 21.26	$ 44,230
Phoenix-Mesa-Scottsdale, AZ	84,730	38.16	1.96	$ 19.49	$ 40,540
Los Angeles-Long Beach-Anaheim, CA	78,450	12.86	0.66	$ 22.21	$ 46,190
Atlanta-Sandy Springs-Roswell, GA	69,220	25.38	1.30	$ 19.35	$ 40,240
Miami-Fort Lauderdale-West Palm Beach, FL	68,960	26.28	1.35	$ 19.16	$ 39,850
Houston-The Woodlands-Sugar Land, TX	65,180	21.34	1.10	$ 18.59	$ 38,660
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	54,000	19.49	1.00	$ 21.24	$ 44,170
Boston-Cambridge-Nashua, MA-NH	51,020	18.87	0.97	$ 24.00	$ 49,910

Metropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Johnson City, TN	3,850	47.77	2.45	$ 17.12	$ 35,600
Provo-Orem, UT	12,300	43.15	2.22	$ 18.34	$ 38,140
Albany, GA	2,390	40.86	2.10	$ 14.90	$ 30,980
Lawrence, KS	1,890	38.76	1.99	$ 15.47	$ 32,180
Salt Lake City, UT	30,220	38.70	1.99	$ 20.02	$ 41,650
Phoenix-Mesa-Scottsdale, AZ	84,730	38.16	1.96	$ 19.49	$ 40,540
Saginaw, MI	2,860	36.31	1.86	$ 17.21	$ 35,790
Abilene, TX	2,460	34.81	1.79	$ 17.01	$ 35,380
Yuma, AZ	2,270	33.61	1.73	$ 16.76	$ 34,860
Tampa-St. Petersburg-Clearwater, FL	44,150	32.35	1.66	$ 18.73	$ 38,950