• Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2023

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

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National estimates for Customer Service Representatives
Industry profile for Customer Service Representatives
Geographic profile for Customer Service Representatives

National estimates for Customer Service Representatives:

Employment estimate and mean wage estimates for Customer Service Representatives:

Employment (1)	Employment RSE (3)	Mean hourly wage	Mean annual wage (2)	Wage RSE (3)
2,858,710	0.5 %	$ 20.92	$ 43,520	0.1 %

Percentile wage estimates for Customer Service Representatives:

Percentile	10%	25%	50% (Median)	75%	90%
Hourly Wage	$ 14.21	$ 16.72	$ 19.08	$ 23.31	$ 29.45
Annual Wage (2)	$ 29,560	$ 34,780	$ 39,680	$ 48,480	$ 61,250

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Industry profile for Customer Service Representatives:

Industries with the highest published employment and wages for Customer Service Representatives are provided. For a list of all industries with employment in Customer Service Representatives, see the Create Customized Tables function.

Industries with the highest levels of employment in Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	269,120	35.85	$ 17.99	$ 37,410
General Merchandise Retailers	188,580	5.87	$ 17.70	$ 36,810
Agencies, Brokerages, and Other Insurance Related Activities	154,890	11.66	$ 22.35	$ 46,490
Credit Intermediation and Related Activities (5221 and 5223 only)	134,890	6.61	$ 22.52	$ 46,830
Insurance Carriers	130,000	10.63	$ 23.15	$ 48,150

Industries with the highest concentration of employment in Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Business Support Services	269,120	35.85	$ 17.99	$ 37,410
Deep Sea, Coastal, and Great Lakes Water Transportation	5,720	14.57	$ 16.71	$ 34,750
Agencies, Brokerages, and Other Insurance Related Activities	154,890	11.66	$ 22.35	$ 46,490
Insurance Carriers	130,000	10.63	$ 23.15	$ 48,150
Insurance and Employee Benefit Funds	970	8.44	$ 24.42	$ 50,790

Top paying industries for Customer Service Representatives:

Industry	Employment (1)	Percent of industry employment	Hourly mean wage	Annual mean wage (2)
Support Activities for Water Transportation	1,540	1.62	$ 45.57	$ 94,790
Aerospace Product and Parts Manufacturing	1,550	0.30	$ 33.95	$ 70,620
Iron and Steel Mills and Ferroalloy Manufacturing	120	0.14	$ 33.19	$ 69,030
Motor Vehicle Manufacturing	480	0.17	$ 32.37	$ 67,320
Railroad Rolling Stock Manufacturing	110	0.50	$ 32.27	$ 67,120

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Geographic profile for Customer Service Representatives:

States and areas with the highest published employment, location quotients, and wages for Customer Service Representatives are provided. For a list of all areas with employment in Customer Service Representatives, see the Create Customized Tables function.

States with the highest employment level in Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Texas	336,110	24.79	1.32	$ 19.53	$ 40,630
Florida	239,440	25.02	1.33	$ 19.64	$ 40,850
California	196,960	10.97	0.58	$ 24.02	$ 49,950
New York	149,580	15.93	0.85	$ 24.09	$ 50,100
Georgia	122,240	25.69	1.36	$ 19.26	$ 40,070

States with the highest concentration of jobs and location quotients in Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Utah	56,470	33.64	1.79	$ 20.15	$ 41,910
Arizona	95,930	30.65	1.63	$ 20.92	$ 43,500
Georgia	122,240	25.69	1.36	$ 19.26	$ 40,070
South Carolina	56,350	25.35	1.35	$ 18.47	$ 38,420
Florida	239,440	25.02	1.33	$ 19.64	$ 40,850

Top paying states for Customer Service Representatives:

State	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
District of Columbia	5,680	8.09	0.43	$ 26.99	$ 56,140
Washington	49,130	14.06	0.75	$ 25.33	$ 52,690
Massachusetts	62,100	17.04	0.91	$ 24.25	$ 50,450
New York	149,580	15.93	0.85	$ 24.09	$ 50,100
California	196,960	10.97	0.58	$ 24.02	$ 49,950

Metropolitan areas with the highest employment level in Customer Service Representatives:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA	139,430	14.68	0.78	$ 24.62	$ 51,200
Dallas-Fort Worth-Arlington, TX	107,440	27.09	1.44	$ 20.75	$ 43,160
Chicago-Naperville-Elgin, IL-IN-WI	81,570	18.10	0.96	$ 22.46	$ 46,710
Phoenix-Mesa-Scottsdale, AZ	77,280	33.76	1.79	$ 21.34	$ 44,400
Atlanta-Sandy Springs-Roswell, GA	76,590	27.18	1.44	$ 20.41	$ 42,460
Los Angeles-Long Beach-Anaheim, CA	73,880	11.94	0.63	$ 23.63	$ 49,140
Houston-The Woodlands-Sugar Land, TX	68,190	21.45	1.14	$ 19.46	$ 40,480
Miami-Fort Lauderdale-West Palm Beach, FL	67,420	24.77	1.32	$ 19.80	$ 41,190
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD	49,750	17.58	0.93	$ 22.70	$ 47,220
Boston-Cambridge-Nashua, MA-NH	48,840	17.68	0.94	$ 24.72	$ 51,420

Metropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Salt Lake City, UT	34,170	42.51	2.26	$ 21.05	$ 43,780
Albany, GA	2,450	40.96	2.18	$ 15.97	$ 33,230
Lawrence, KS	1,900	38.14	2.03	$ 16.28	$ 33,860
Provo-Orem, UT	10,860	37.03	1.97	$ 19.08	$ 39,690
Johnson City, TN	2,890	35.45	1.88	$ 17.77	$ 36,960
Abilene, TX	2,540	34.87	1.85	$ 17.63	$ 36,670
Phoenix-Mesa-Scottsdale, AZ	77,280	33.76	1.79	$ 21.34	$ 44,400
Dubuque, IA	1,880	32.13	1.71	$ 22.36	$ 46,500
El Paso, TX	10,120	31.29	1.66	$ 16.63	$ 34,590
San Antonio-New Braunfels, TX	33,890	31.05	1.65	$ 19.82	$ 41,220

Top paying metropolitan areas for Customer Service Representatives:

Metropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
San Jose-Sunnyvale-Santa Clara, CA	9,140	8.01	0.43	$ 28.22	$ 58,690
San Francisco-Oakland-Hayward, CA	23,030	9.51	0.51	$ 27.49	$ 57,180
Seattle-Tacoma-Bellevue, WA	33,220	15.98	0.85	$ 26.87	$ 55,900
Midland, MI	650	18.00	0.96	$ 25.78	$ 53,610
Stockton-Lodi, CA	2,760	9.93	0.53	$ 25.38	$ 52,800
Bridgeport-Stamford-Norwalk, CT	7,600	18.93	1.01	$ 25.11	$ 52,240
Boston-Cambridge-Nashua, MA-NH	48,840	17.68	0.94	$ 24.72	$ 51,420
New York-Newark-Jersey City, NY-NJ-PA	139,430	14.68	0.78	$ 24.62	$ 51,200
Napa, CA	640	8.18	0.43	$ 24.36	$ 50,670
Santa Rosa, CA	2,260	10.94	0.58	$ 24.17	$ 50,270

Nonmetropolitan areas with the highest employment in Customer Service Representatives:

Nonmetropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Kansas nonmetropolitan area	4,900	12.60	0.67	$ 17.86	$ 37,150
South Central Kentucky nonmetropolitan area	4,160	24.36	1.29	$ 15.72	$ 32,700
North Georgia nonmetropolitan area	4,070	21.19	1.13	$ 17.02	$ 35,410
North Northeastern Ohio nonmetropolitan area (noncontiguous)	3,720	11.44	0.61	$ 19.65	$ 40,880
Balance of Lower Peninsula of Michigan nonmetropolitan area	3,590	13.66	0.73	$ 19.31	$ 40,150

Nonmetropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Nonmetropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
South Central Kentucky nonmetropolitan area	4,160	24.36	1.29	$ 15.72	$ 32,700
East Kentucky nonmetropolitan area	2,140	21.21	1.13	$ 16.73	$ 34,800
North Georgia nonmetropolitan area	4,070	21.19	1.13	$ 17.02	$ 35,410
Southwest Virginia nonmetropolitan area	2,360	20.13	1.07	$ 17.13	$ 35,630
Southwest Louisiana nonmetropolitan area	1,270	19.06	1.01	$ 17.50	$ 36,400

Top paying nonmetropolitan areas for Customer Service Representatives:

Nonmetropolitan area	Employment (1)	Employment per thousand jobs	Location quotient (9)	Hourly mean wage	Annual mean wage (2)
Massachusetts nonmetropolitan area	730	11.69	0.62	$ 23.23	$ 48,310
Eastern Sierra-Mother Lode Region of California nonmetropolitan area	300	4.93	0.26	$ 23.07	$ 47,990
Alaska nonmetropolitan area	450	4.34	0.23	$ 23.04	$ 47,930
North Valley-Northern Mountains Region of California nonmetropolitan area	600	5.88	0.31	$ 22.88	$ 47,590
East North Dakota nonmetropolitan area	560	9.05	0.48	$ 22.43	$ 46,650

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About May 2023 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.

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Other OEWS estimates and related information:

May 2023 National Occupational Employment and Wage Estimates

May 2023 State Occupational Employment and Wage Estimates

May 2023 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2023 National Industry-Specific Occupational Employment and Wage Estimates

May 2023 Occupation Profiles

Technical Notes

 

Last Modified Date: April 3, 2024