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Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2023

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

National estimates for Customer Service Representatives
Industry profile for Customer Service Representatives
Geographic profile for Customer Service Representatives

National estimates for Customer Service Representatives:

Employment estimate and mean wage estimates for Customer Service Representatives:

Employment (1) Employment
RSE (3) 		Mean hourly
wage		 Mean annual
wage (2) 		Wage RSE (3)
2,858,710 0.5 % $ 20.92 $ 43,520 0.1 %

Percentile wage estimates for Customer Service Representatives:

Percentile 10% 25% 50%
(Median) 		75% 90%
Hourly Wage $ 14.21 $ 16.72 $ 19.08 $ 23.31 $ 29.45
Annual Wage (2) $ 29,560 $ 34,780 $ 39,680 $ 48,480 $ 61,250

Industry profile for Customer Service Representatives:

Industries with the highest published employment and wages for Customer Service Representatives are provided. For a list of all industries with employment in Customer Service Representatives, see the Create Customized Tables function.

Industries with the highest levels of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 269,120 35.85 $ 17.99 $ 37,410
General Merchandise Retailers 188,580 5.87 $ 17.70 $ 36,810
Agencies, Brokerages, and Other Insurance Related Activities 154,890 11.66 $ 22.35 $ 46,490
Credit Intermediation and Related Activities (5221 and 5223 only) 134,890 6.61 $ 22.52 $ 46,830
Insurance Carriers 130,000 10.63 $ 23.15 $ 48,150

Industries with the highest concentration of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 269,120 35.85 $ 17.99 $ 37,410
Deep Sea, Coastal, and Great Lakes Water Transportation 5,720 14.57 $ 16.71 $ 34,750
Agencies, Brokerages, and Other Insurance Related Activities 154,890 11.66 $ 22.35 $ 46,490
Insurance Carriers 130,000 10.63 $ 23.15 $ 48,150
Insurance and Employee Benefit Funds 970 8.44 $ 24.42 $ 50,790

Top paying industries for Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Support Activities for Water Transportation 1,540 1.62 $ 45.57 $ 94,790
Aerospace Product and Parts Manufacturing 1,550 0.30 $ 33.95 $ 70,620
Iron and Steel Mills and Ferroalloy Manufacturing 120 0.14 $ 33.19 $ 69,030
Motor Vehicle Manufacturing 480 0.17 $ 32.37 $ 67,320
Railroad Rolling Stock Manufacturing 110 0.50 $ 32.27 $ 67,120

Geographic profile for Customer Service Representatives:

States and areas with the highest published employment, location quotients, and wages for Customer Service Representatives are provided. For a list of all areas with employment in Customer Service Representatives, see the Create Customized Tables function.



Map of employment of customer service representatives by state, May 2023


States with the highest employment level in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 336,110 24.79 1.32 $ 19.53 $ 40,630
Florida 239,440 25.02 1.33 $ 19.64 $ 40,850
California 196,960 10.97 0.58 $ 24.02 $ 49,950
New York 149,580 15.93 0.85 $ 24.09 $ 50,100
Georgia 122,240 25.69 1.36 $ 19.26 $ 40,070


Map of location quotient of customer service representatives by state, May 2023


States with the highest concentration of jobs and location quotients in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 56,470 33.64 1.79 $ 20.15 $ 41,910
Arizona 95,930 30.65 1.63 $ 20.92 $ 43,500
Georgia 122,240 25.69 1.36 $ 19.26 $ 40,070
South Carolina 56,350 25.35 1.35 $ 18.47 $ 38,420
Florida 239,440 25.02 1.33 $ 19.64 $ 40,850


Map of annual mean wages of customer service representatives by state, May 2023


Top paying states for Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 5,680 8.09 0.43 $ 26.99 $ 56,140
Washington 49,130 14.06 0.75 $ 25.33 $ 52,690
Massachusetts 62,100 17.04 0.91 $ 24.25 $ 50,450
New York 149,580 15.93 0.85 $ 24.09 $ 50,100
California 196,960 10.97 0.58 $ 24.02 $ 49,950



Map of employment of customer service representatives by area, May 2023


Metropolitan areas with the highest employment level in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 139,430 14.68 0.78 $ 24.62 $ 51,200
Dallas-Fort Worth-Arlington, TX 107,440 27.09 1.44 $ 20.75 $ 43,160
Chicago-Naperville-Elgin, IL-IN-WI 81,570 18.10 0.96 $ 22.46 $ 46,710
Phoenix-Mesa-Scottsdale, AZ 77,280 33.76 1.79 $ 21.34 $ 44,400
Atlanta-Sandy Springs-Roswell, GA 76,590 27.18 1.44 $ 20.41 $ 42,460
Los Angeles-Long Beach-Anaheim, CA 73,880 11.94 0.63 $ 23.63 $ 49,140
Houston-The Woodlands-Sugar Land, TX 68,190 21.45 1.14 $ 19.46 $ 40,480
Miami-Fort Lauderdale-West Palm Beach, FL 67,420 24.77 1.32 $ 19.80 $ 41,190
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 49,750 17.58 0.93 $ 22.70 $ 47,220
Boston-Cambridge-Nashua, MA-NH 48,840 17.68 0.94 $ 24.72 $ 51,420


Map of location quotient of customer service representatives by area, May 2023


Metropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Salt Lake City, UT 34,170 42.51 2.26 $ 21.05 $ 43,780
Albany, GA 2,450 40.96 2.18 $ 15.97 $ 33,230
Lawrence, KS 1,900 38.14 2.03 $ 16.28 $ 33,860
Provo-Orem, UT 10,860 37.03 1.97 $ 19.08 $ 39,690
Johnson City, TN 2,890 35.45 1.88 $ 17.77 $ 36,960
Abilene, TX 2,540 34.87 1.85 $ 17.63 $ 36,670
Phoenix-Mesa-Scottsdale, AZ 77,280 33.76 1.79 $ 21.34 $ 44,400
Dubuque, IA 1,880 32.13 1.71 $ 22.36 $ 46,500
El Paso, TX 10,120 31.29 1.66 $ 16.63 $ 34,590
San Antonio-New Braunfels, TX 33,890 31.05 1.65 $ 19.82 $ 41,220