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Summary

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Video transcript available at https://www.youtube.com/watch?v=GWAhIPKK4wQ.
Quick Facts: Concierges
2024 Median Pay $37,320 per year
$17.94 per hour
Typical Entry-Level Education High school diploma or equivalent
Work Experience in a Related Occupation None
On-the-job Training Moderate-term on-the-job training
Number of Jobs, 2024 45,600
Job Outlook, 2024–34 2% (Slower than average)
Employment Change, 2024–34 1,100

What Concierges Do

Concierges help people at hotels, apartments, or office buildings with a variety of personal services.

Work Environment

Concierges usually work indoors at a front desk or other location where they have frequent contact with others. Most work full time. They may work shifts that include evenings, weekends, and holidays.

How to Become a Concierge

Concierges typically need a high school diploma or equivalent to enter the occupation. Once hired, workers typically receive on-the-job training to attain competency.

Pay

The median annual wage for concierges was $37,320 in May 2024.

Job Outlook

Employment of concierges is projected to grow 2 percent from 2024 to 2034, slower than the average for all occupations.

Despite limited employment growth, about 6,800 openings for concierges are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

State & Area Data

Explore resources for employment and wages by state and area for concierges.

Similar Occupations

Compare the job duties, education, job growth, and pay of concierges with similar occupations.

More Information, Including Links to O*NET

Learn more about concierges by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Concierges Do About this section

An older couple talks with a concierge who is assisting them with a hotel offer.
Concierges provide information about local attractions, such as shopping, dining, and recreational activities.

Concierges help people at hotels, apartments, or office buildings with a variety of personal services. They may take messages, arrange for transportation, give advice on local restaurants and activities, provide business services, or monitor requests for housekeeping or maintenance.

Duties

Concierges typically do the following:

  • Greet visitors, residents, and others who enter the building
  • Answer phones and respond to emails
  • Make reservations, such as for dinner or spa treatments
  • Obtain tickets to special events
  • Provide information about local attractions, such as shopping, dining, nightlife, or recreational destinations
  • Make travel arrangements for sightseeing or other tours
  • Receive and distribute packages and mail
  • Provide other business services, such as sending or receiving faxes or ordering supplies
  • Help with special requests for services such as childcare, doctors, or florists
  • Pick up and deliver items or run errands
  • Plan special events, parties, or meetings

Concierges welcome people when they arrive at an establishment. They create a friendly and positive environment and help to ensure a pleasant experience. They offer information, support, and personalized services, such as providing directions or organizing activities or events.

The following are examples of types of concierges:

Corporate concierges work in office buildings. They help employees and others with a range of services such as scheduling appointments or arranging transportation.

Hotel concierges provide services to hotel and resort guests to help improve their stay. For example, they might offer local dining recommendations or help to book tourist attractions.

Residential concierges work in places such as apartment buildings, condominiums, and senior living communities. They might respond to residents’ concerns, arrange for needed assistance or repairs, or help to organize community events.

Work Environment About this section

A man registering with the assistance of a front desk concierge.
Concierges may work evenings, weekends, and holidays.

Concierges held about 45,600 jobs in 2024. The largest employers of concierges were as follows:

Nursing and residential care facilities 20%
Real estate 20
Traveler accommodation 17
Administrative and support services 11
Personal and laundry services 9

Concierges usually work indoors at a front desk or other location where they have frequent contact with others. They may work as part of a team.

Work Schedules

Most concierges work full time. They may work shifts that include evenings, weekends, and holidays.

How to Become a Concierge About this section

Three men in training, looking at a computer behind the reception desk.
Concierges usually receive on-the-job training.

Concierges typically need a high school diploma or equivalent to enter the occupation. Once hired, workers typically receive on-the-job training to attain competency.

Education

A high school diploma or equivalent is typically required for entry-level concierge positions. High school students interested in becoming a concierge may benefit from taking classes or participating in internships or jobs related to hospitality or customer service.

Some prospective workers might choose to take college courses or earn an associate’s degree in hospitality management or a related field.

Training

After they are hired, concierges typically receive on-the-job training. During this time, new concierges may work with more experienced concierges to learn the tasks required of their position.

Important Qualities  

The following are examples of qualities that are important for these workers to perform their duties. For more information, visit the Employment Projections (EP) skills data page.

Communication skills. Concierges interact with people every day. They must be able to clearly convey information and ideas in a way that others understand.

Customer-service skills. Concierges regularly provide information and assistance to others. It is important that they remain calm and professional, especially when dealing with difficult people or situations.

Interpersonal skills. A major part of a concierge’s job is making others feel comfortable. Concierges must establish trust with clients and respond well to their questions and concerns.

Organizational skills. Concierges are often in charge of managing several tasks at the same time, which requires excellent skills in coordinating arrangements.

Problem-solving skills. Concierges must be able to anticipate and address complaints, issues, or needs of their clients, customers, and guests.

Pay About this section

Concierges

Median annual wages, May 2024

Total, all occupations

$49,500

Concierges

$37,320

Personal care and service occupations

$35,110

 

Note: All Occupations includes all occupations in the U.S. Economy.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics

The median annual wage for concierges was $37,320 in May 2024. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $30,770, and the highest 10 percent earned more than $58,050.

In May 2024, the median annual wages for concierges in the top industries in which they worked were as follows:

Real estate $44,930
Traveler accommodation 39,500
Administrative and support services 37,080
Nursing and residential care facilities 35,180
Personal and laundry services 33,780

Most concierges work full time. They may work shifts that include evenings, weekends, and holidays.

Job Outlook About this section

Concierges

Percent change in employment, projected 2024–34

Personal care and service occupations

4%

Total, all occupations

3%

Concierges

2%

 

Note: All Occupations includes all occupations in the U.S. Economy.
Source: U.S. Bureau of Labor Statistics, Employment Projections program

Employment of concierges is projected to grow 2 percent from 2024 to 2034, slower than the average for all occupations.

Despite limited employment growth, about 6,800 openings for concierges are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Employment

Growth in this occupation is expected to be driven by demand for concierge services in apartment buildings and senior living communities. These facilities are expected to offer a variety of services to attract new residents and maintain existing residents. Conversely, employment of concierges in hotels is expected to decline as concierge services are automated by apps and consolidated into front desk positions.

Employment projections data for concierges, 2024–34
Occupational Title SOC Code Employment, 2024 Projected Employment, 2034 Change, 2024–34 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Concierges

 39-6012 45,600 46,700 2 1,100 Get data

State & Area Data About this section

Occupational Employment and Wage Statistics (OEWS)

The Occupational Employment and Wage Statistics (OEWS) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link below goes to OEWS data maps for employment and wages by state and area. Use the dropdown boxes to select an occupation.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.org. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

CareerOneStop

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of concierges.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help on Entry-Level Education 2024 MEDIAN PAY Help on Median Pay
Customer service representatives Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

 High school diploma or equivalent $42,830
Food and beverage serving and related workers Food and Beverage Serving and Related Workers

Food and beverage serving and related workers take and prepare orders, clear tables, and do other tasks associated with providing food and drink to customers.

 No formal educational credential $31,040
Information clerks Information Clerks

Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

 See How to Become One $43,730
Lodging managers Lodging Managers

Lodging managers ensure that guests have a pleasant experience at an accommodations facility. They also plan, direct, or coordinate activities to ensure that the facility is efficient and profitable.

 High school diploma or equivalent $68,130
Meeting, convention, and event planners Meeting, Convention, and Event Planners

Meeting, convention, and event planners arrange all aspects of events and professional gatherings.

 Bachelor's degree $59,440
Receptionists Receptionists

Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

 High school diploma or equivalent $37,230
Retail sales workers Retail Sales Workers

Retail sales workers sell merchandise, spare and replacement parts, and equipment to customers.

 No formal educational credential $34,730
Sales managers Sales Managers

Sales managers plan, direct, or coordinate the delivery of a product or service to the customer.

 Bachelor's degree $138,060
Travel agents Travel Agents

Travel agents sell transportation, lodging, and entertainment activities to individuals and groups planning trips.

 High school diploma or equivalent $48,450
Waiters and waitresses Waiters and Waitresses

Waiters and waitresses take orders and serve food and beverages to customers in dining establishments.

 No formal educational credential $33,760
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Concierges,
at https://www.bls.gov/ooh/personal-care-and-service/concierges.htm (visited September 24, 2025).

Last Modified Date: Thursday, August 28, 2025

What They Do

The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised. This tab also covers different types of occupational specialties.

Work Environment

The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked. It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face.

How to Become One

The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation.

Pay

The Pay tab describes typical earnings and how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. For most profiles, this tab has a table with wages in the major industries employing the occupation. It does not include pay for self-employed workers, agriculture workers, or workers in private households because these data are not collected by the Occupational Employment and Wage Statistics (OEWS) survey, the source of BLS wage data in the OOH.

State & Area Data

The State and Area Data tab provides links to state and area occupational data from the Occupational Employment and Wage Statistics (OEWS) program, state projections data from Projections Central, and occupational information from the Department of Labor's CareerOneStop.

Job Outlook

The Job Outlook tab describes the factors that affect employment growth or decline in the occupation, and in some instances, describes the relationship between the number of job seekers and the number of job openings.

Similar Occupations

The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile.

Contacts for More Information

The More Information tab provides the Internet addresses of associations, government agencies, unions, and other organizations that can provide additional information on the occupation. This tab also includes links to relevant occupational information from the Occupational Information Network (O*NET).

2024 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2024, the median annual wage for all workers was $49,500.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

Work experience in a related occupation

Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education.

Number of Jobs, 2024

The employment, or size, of this occupation in 2024, which is the base year of the 2024–34 employment projections.

Job Outlook, 2024-34

The projected percent change in employment from 2024 to 2034. The average growth rate for all occupations is 3 percent.

Employment Change, 2024-34

The projected numeric change in employment from 2024 to 2034.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Employment Change, projected 2024-34

The projected numeric change in employment from 2024 to 2034.

Growth Rate (Projected)

The percent change of employment for each occupation from 2024 to 2034.

Projected Number of New Jobs

The projected numeric change in employment from 2024 to 2034.

Projected Growth Rate

The projected percent change in employment from 2024 to 2034.

2024 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2024, the median annual wage for all workers was $49,500.