Concierges

Summary

What Concierges Do About this section

Concierges provide information about local attractions, such as shopping, dining, and recreational activities.

Concierges help people at hotels, apartments, or office buildings with a variety of personal services. They may take messages, arrange for transportation, give advice on local restaurants and activities, provide business services, or monitor requests for housekeeping or maintenance.

Duties

Concierges typically do the following:

• Greet visitors, residents, and others who enter the building
• Answer phones and respond to emails
• Make reservations, such as for dinner or spa treatments
• Obtain tickets to special events
• Provide information about local attractions, such as shopping, dining, nightlife, or recreational destinations
• Make travel arrangements for sightseeing or other tours
• Receive and distribute packages and mail
• Provide other business services, such as sending or receiving faxes or ordering supplies
• Help with special requests for services such as childcare, doctors, or florists
• Pick up and deliver items or run errands
• Plan special events, parties, or meetings

Concierges welcome people when they arrive at an establishment. They create a friendly and positive environment and help to ensure a pleasant experience. They offer information, support, and personalized services, such as providing directions or organizing activities or events.

The following are examples of types of concierges:

Corporate concierges work in office buildings. They help employees and others with a range of services such as scheduling appointments or arranging transportation.

Hotel concierges provide services to hotel and resort guests to help improve their stay. For example, they might offer local dining recommendations or help to book tourist attractions.

Residential concierges work in places such as apartment buildings, condominiums, and senior living communities. They might respond to residents’ concerns, arrange for needed assistance or repairs, or help to organize community events.

Work Environment About this section

Concierges may work evenings, weekends, and holidays.

Concierges held about 45,600 jobs in 2024. The largest employers of concierges were as follows:

Concierges usually work indoors at a front desk or other location where they have frequent contact with others. They may work as part of a team.

Work Schedules

Most concierges work full time. They may work shifts that include evenings, weekends, and holidays.

How to Become a Concierge About this section

Concierges usually receive on-the-job training.

Concierges typically need a high school diploma or equivalent to enter the occupation. Once hired, workers typically receive on-the-job training to attain competency.

Education

A high school diploma or equivalent is typically required for entry-level concierge positions. High school students interested in becoming a concierge may benefit from taking classes or participating in internships or jobs related to hospitality or customer service.

Some prospective workers might choose to take college courses or earn an associate’s degree in hospitality management or a related field.

Training

After they are hired, concierges typically receive on-the-job training. During this time, new concierges may work with more experienced concierges to learn the tasks required of their position.

Important Qualities  

The following are examples of qualities that are important for these workers to perform their duties. For more information, visit the Employment Projections (EP) skills data page.

Communication skills. Concierges interact with people every day. They must be able to clearly convey information and ideas in a way that others understand.

Customer-service skills. Concierges regularly provide information and assistance to others. It is important that they remain calm and professional, especially when dealing with difficult people or situations.

Interpersonal skills. A major part of a concierge’s job is making others feel comfortable. Concierges must establish trust with clients and respond well to their questions and concerns.

Organizational skills. Concierges are often in charge of managing several tasks at the same time, which requires excellent skills in coordinating arrangements.

Problem-solving skills. Concierges must be able to anticipate and address complaints, issues, or needs of their clients, customers, and guests.

Pay About this section

The median annual wage for concierges was $37,320 in May 2024. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $30,770, and the highest 10 percent earned more than $58,050.

In May 2024, the median annual wages for concierges in the top industries in which they worked were as follows:

Most concierges work full time. They may work shifts that include evenings, weekends, and holidays.

Job Outlook About this section

Employment of concierges is projected to grow 2 percent from 2024 to 2034, slower than the average for all occupations.

Despite limited employment growth, about 6,800 openings for concierges are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Employment

Growth in this occupation is expected to be driven by demand for concierge services in apartment buildings and senior living communities. These facilities are expected to offer a variety of services to attract new residents and maintain existing residents. Conversely, employment of concierges in hotels is expected to decline as concierge services are automated by apps and consolidated into front desk positions.

State & Area Data About this section

Occupational Employment and Wage Statistics (OEWS)

The Occupational Employment and Wage Statistics (OEWS) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link below goes to OEWS data maps for employment and wages by state and area. Use the dropdown boxes to select an occupation.

• Occupational Employment and Wage Statistics (OEWS) Profiles

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.org. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

CareerOneStop

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Contacts for More Information About this section

CareerOneStop

For a career video on concierges, visit

Concierges

O*NET

Concierges