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Wednesday, May 16, 2018


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Occupational Employment and Wages in Jacksonville – May 2017

Workers in the Jacksonville Metropolitan Statistical Area had an average (mean) hourly wage of $22.00 in May 2017, about 10 percent below the nationwide average of $24.34, according to the U.S. Bureau of Labor Statistics. Regional Commissioner Janet S. Rankin noted that, after testing for statistical significance, wages in the local area were lower than their respective national averages in 17 of the 22 major occupational groups, including construction and extraction; life, physical, and social science; and arts, design, entertainment, sports, and media. The remaining five occupational groups had average wages similar to those of the nation.

When compared to the nationwide distribution, local employment was more highly concentrated in 7 of the 22 occupational groups, including office and administrative support; sales and related; and business and financial operations. Conversely, 10 groups had employment shares significantly below their national representation, including production; education, training, and library; and management. (See table A and box note at end of release.)

Table A. Occupational employment and wages by major occupational group, United States and the Jacksonville Metropolitan Statistical Area, and measures of statistical significance, May 2017
Major occupational group Percent of total employment Mean hourly wage
United States Jacksonville United States Jacksonville Percent difference (1)

Total, all occupations

100.0 100.0 $24.34 $22.00* -10


5.1 4.2* 57.65 53.83* -7

Business and financial operations

5.2 6.4* 36.70 33.63* -8

Computer and mathematical

3.0 2.7* 43.18 38.05* -12

Architecture and engineering

1.8 1.3* 41.44 36.22* -13

Life, physical, and social science

0.8 0.4* 35.76 29.80* -17

Community and social service

1.5 1.1* 23.10 20.67* -11


0.8 0.8 51.62 44.16* -14

Education, training, and library

6.1 4.7* 26.67 24.13* -10

Arts, design, entertainment, sports, and media

1.4 1.0* 28.34 23.98* -15

Healthcare practitioners and technical

6.0 6.2 38.83 34.38* -11

Healthcare support

2.9 2.9 15.05 14.34* -5

Protective service

2.4 2.6* 22.69 18.08* -20

Food preparation and serving related

9.3 10.1* 11.88 11.90 0

Building and grounds cleaning and maintenance

3.1 3.3 13.91 12.61* -9

Personal care and service

3.6 2.7* 13.11 12.92 -1

Sales and related

10.2 11.4* 19.56 19.13 -2

Office and administrative support

15.4 18.0* 18.24 17.12* -6

Farming, fishing, and forestry

0.3 0.1* 13.87 15.96 15

Construction and extraction

4.0 4.7* 24.01 19.27* -20

Installation, maintenance, and repair

3.9 4.5* 23.02 20.66* -10


6.3 3.8* 18.30 17.60* -4

Transportation and material moving

7.0 7.0 17.82 17.67 -1

(1) A positive percent difference measures how much the mean wage in the Jacksonville Metropolitan Statistical Area is above the national mean wage, while a negative difference reflects a lower wage.
* The percent share of employment or mean hourly wage for this area is significantly different from the national average of all areas at the 90-percent confidence level.

One occupational group—office and administrative support—was chosen to illustrate the diversity of data available for any of the 22 major occupational categories. Jacksonville had 120,450 jobs in office and administrative support occupations, accounting for 18.0 percent of local area employment, significantly higher than the 15.4-percent share nationally. The average hourly wage for this occupational group locally was $17.12, significantly below the national wage of $18.24.

Some of the larger detailed occupations within the office and administrative support group included customer service representatives (22,530), general office clerks (13,230), and secretaries and administrative assistants, except legal, medical, and executive (10,570). Among the higher paying jobs in this group were first-line supervisors of office and administrative support workers and executive secretaries and executive administrative assistants, with mean hourly wages of $26.34 and $24.29, respectively. At the lower end of the wage scale were stock clerks and order fillers ($12.64) and file clerks ($13.34). (Detailed data for office and administrative support occupations are presented in table 1; for a complete listing of detailed occupations available, go to

Location quotients allow us to explore the occupational make-up of a metropolitan area by comparing the composition of jobs in an area relative to the national average. (See table 1.) For example, a location quotient of 2.0 indicates that an occupation accounts for twice the share of employment in the area than it does nationally. In the Jacksonville Metropolitan Statistical Area, above-average concentrations of employment were found in some of the occupations within the office and administrative support group. For instance, bill and account collectors were employed at 3.1 times the national rate in Jacksonville, and file clerks, at 2.3 times the U.S. average. On the other hand, secretaries and administrative assistants, except legal, medical, and executive had a location quotient of 1.0 in Jacksonville, indicating that this particular occupation’s local and national employment shares were similar.

These statistics are from the Occupational Employment Statistics (OES) survey, a federal-state cooperative program between BLS and State Workforce Agencies, in this case, the Florida Department of Economic Opportunity.

Notes on Occupational Employment Statistics Data

With the release of the May 2017 estimates, the OES program has replaced 21 detailed occupations found in the 2010 Standard Occupational Classification (SOC) with 10 new aggregations of those occupations. In addition, selected 4- and 5-digit North American Industry Classification System (NAICS) industries previously published by OES will no longer be published separately. Some of the 4-digit NAICS industries that are no longer being published separately will instead be published as OES-specific industry aggregations. More information about the new occupational and industry aggregations is available at

A value that is statistically different from another does not necessarily mean that the difference has economic or practical significance. Statistical significance is concerned with the ability to make confident statements about a universe based on a sample. It is entirely possible that a large difference between two values is not significantly different statistically, while a small difference is, since both the size and heterogeneity of the sample affect the relative error of the data being tested.

Technical Note

The Occupational Employment Statistics (OES) survey is a semiannual mail survey measuring occupational employment and wage rates for wage and salary workers in nonfarm establishments in the United States. The OES data available from BLS include cross-industry occupational employment and wage estimates for the nation; over 650 areas, including states and the District of Columbia, metropolitan statistical areas (MSAs), metropolitan divisions, nonmetropolitan areas, and territories; national industry-specific estimates at the NAICS sector, 3-, 4-, and selected 5- and 6-digit industry levels; and national estimates by ownership across all industries and for schools and hospitals. OES data are available at

OES estimates are constructed from a sample of about 1.2 million establishments. Each year, two semiannual panels of approximately 200,000 sampled establishments are contacted, one panel in May and the other in November. Responses are obtained by mail, Internet or other electronic means, email, telephone, or personal visit. The May 2017 estimates are based on responses from six semiannual panels collected over a 3-year period: May 2017, November 2016, May 2016, November 2015, May 2015, and November 2014. The overall national response rate for the six panels, based on the 50 states and the District of Columbia, is 72 percent based on establishments and 68 percent based on weighted sampled employment. The unweighted sample employment of 82 million across all six semiannual panels represents approximately 58 percent of total national employment. The sample in the Jacksonville Metropolitan Statistical Area included 3,901 establishments with a response rate of 75 percent. For more information about OES concepts and methodology, go to

The May 2017 OES estimates are based on the 2010 Standard Occupational Classification (SOC) system and the 2017 North American Industry Classification System (NAICS). Information about the 2010 SOC is available on the BLS website at and information about the 2017 NAICS is available at

Metropolitan area definitions

The substate area data published in this release reflect the standards and definitions established by the U.S. Office of Management and Budget.

The Jacksonville Metropolitan Statistical Area includes Baker, Clay, Duval, Nassau, and St. Johns Counties in Florida.

Additional information

OES data are available on our regional web page at Answers to frequently asked questions about the OES data are available at Detailed technical information about the OES survey is available in our Survey Methods and Reliability Statement on the BLS website at

Information in this release will be made available to sensory impaired individuals upon request. Voice phone: (202) 691-5200; Federal Relay Service: (800) 877-8339.

Table 1. Employment and wage data from the Occupational Employment Statistics survey, by occupation, Jacksonville Metropolitan Statistical Area, May 2017
Occupation (1) Employment Mean wages
Level (2) Location quotient (3) Hourly Annual (4)

Office and administrative support occupations

120,450 1.2 $17.12 $35,620

First-line supervisors of office and administrative support workers

9,130 1.3 26.34 54,780

Switchboard operators, including answering service

320 0.8 12.45 25,900

Bill and account collectors

3,920 3.1 14.47 30,100

Billing and posting clerks

3,160 1.4 16.26 33,820

Bookkeeping, accounting, and auditing clerks

6,700 0.9 18.52 38,520

Payroll and timekeeping clerks

430 0.6 20.06 41,730

Procurement clerks

240 0.7 20.25 42,130


3,010 1.3 15.32 31,860

Financial clerks, all other

(5) (5) 17.67 36,760

Brokerage clerks

440 1.6 26.69 55,510

Court, municipal, and license clerks

300 0.5 18.12 37,690

Credit authorizers, checkers, and clerks

130 0.8 16.83 35,000

Customer service representatives

22,530 1.7 16.01 33,300

Eligibility interviewers, government programs

790 1.2 22.20 46,190

File clerks

1,250 2.3 13.34 27,740

Hotel, motel, and resort desk clerks

1,510 1.3 10.87 22,600

Interviewers, except eligibility and loan

640 0.7 15.92 33,120

Library assistants, clerical

320 0.7 12.68 26,370

Loan interviewers and clerks

3,230 3.0 21.23 44,170

Order clerks

370 0.5 16.06 33,400

Human resources assistants, except payroll and timekeeping

710 1.1 17.90 37,230

Receptionists and information clerks

5,770 1.2 13.41 27,880

Reservation and transportation ticket agents and travel clerks

540 0.8 18.40 38,270

Information and record clerks, all other

1,410 1.9 17.36 36,100

Cargo and freight agents

560 1.3 22.48 46,760

Couriers and messengers

290 0.8 13.94 28,990

Police, fire, and ambulance dispatchers

360 0.8 17.27 35,920

Dispatchers, except police, fire, and ambulance

970 1.0 18.36 38,190

Postal service clerks

230 0.6 25.12 52,260

Postal service mail carriers

1,290 0.8 24.79 51,560

Postal service mail sorters, processors, and processing machine operators

1,070 2.0 25.20 52,410

Production, planning, and expediting clerks

1,120 0.7 23.00 47,840

Shipping, receiving, and traffic clerks

2,370 0.8 16.09 33,470

Stock clerks and order fillers

9,530 1.0 12.64 26,290

Weighers, measurers, checkers, and samplers, recordkeeping

210 0.6 15.81 32,880

Executive secretaries and executive administrative assistants

2,820 1.0 24.29 50,520

Legal secretaries

560 0.7 21.78 45,290

Medical secretaries

1,900 0.7 15.19 31,590

Secretaries and administrative assistants, except legal, medical, and executive

10,570 1.0 16.00 33,280

Computer operators

330 1.8 19.01 39,540

Data entry keyers

1,380 1.6 15.90 33,070

Word processors and typists

160 0.5 14.83 30,850

Insurance claims and policy processing clerks

2,530 1.9 16.59 34,520

Mail clerks and mail machine operators, except postal service

550 1.4 14.24 29,620

Office clerks, general

13,230 1.0 15.32 31,870

Office machine operators, except computer

270 1.1 12.97 26,980

Office and administrative support workers, all other

970 1.0 19.13 39,800

(1) For a complete listing of all detailed occupations in the Jacksonville Metropolitan Statistical Area, see
(2) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.
(3) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.
(4) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.
(5) Estimate not released.


Last Modified Date: Wednesday, May 16, 2018