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Occupational Employment and Wage Statistics
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Occupational Employment and Wages, May 2021

15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).


National estimates for Computer User Support Specialists
Industry profile for Computer User Support Specialists
Geographic profile for Computer User Support Specialists

National estimates for Computer User Support Specialists:

Employment estimate and mean wage estimates for Computer User Support Specialists:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
654,310 0.8 % $ 27.72 $ 57,650 0.4 %

Percentile wage estimates for Computer User Support Specialists:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $ 16.45 $ 18.93 $ 23.93 $ 32.76 $ 43.78
Annual Wage (2) $ 34,220 $ 39,380 $ 49,770 $ 68,130 $ 91,060


Industry profile for Computer User Support Specialists:

Industries with the highest published employment and wages for Computer User Support Specialists are provided. For a list of all industries with employment in Computer User Support Specialists, see the Create Customized Tables function.

Industries with the highest levels of employment in Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 151,910 6.70 $ 26.55 $ 55,220
Employment Services 42,550 1.22 $ 23.92 $ 49,760
Management of Companies and Enterprises 34,420 1.36 $ 28.52 $ 59,320
Elementary and Secondary Schools 32,050 0.40 $ 24.55 $ 51,060
Software Publishers 26,940 5.12 $ 30.60 $ 63,650

Industries with the highest concentration of employment in Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 151,910 6.70 $ 26.55 $ 55,220
Software Publishers 26,940 5.12 $ 30.60 $ 63,650
Data Processing, Hosting, and Related Services 19,340 5.11 $ 27.31 $ 56,790
Electronic and Precision Equipment Repair and Maintenance 4,700 4.57 $ 24.55 $ 51,060
Professional and Commercial Equipment and Supplies Merchant Wholesalers 21,500 3.22 $ 28.04 $ 58,330

Top paying industries for Computer User Support Specialists:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Pipeline Transportation of Natural Gas 60 0.20 $ 41.28 $ 85,870
Natural Gas Distribution 310 0.28 $ 39.95 $ 83,100
State Government, excluding schools and hospitals (OEWS Designation) 18,330 0.84 $ 39.68 $ 82,530
Oil and Gas Extraction 330 0.31 $ 39.52 $ 82,210
Postal Service (federal government) 360 0.06 $ 38.93 $ 80,970


Geographic profile for Computer User Support Specialists:

States and areas with the highest published employment, location quotients, and wages for Computer User Support Specialists are provided. For a list of all areas with employment in Computer User Support Specialists, see the Create Customized Tables function.



Map of employment of computer user support specialists by state, May 2021


States with the highest employment level in Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 68,740 5.62 1.21 $ 25.26 $ 52,530
California 66,080 4.00 0.86 $ 34.51 $ 71,790
Florida 41,780 4.85 1.05 $ 24.95 $ 51,900
New York 37,830 4.36 0.94 $ 31.07 $ 64,630
Ohio 27,180 5.23 1.13 $ 24.70 $ 51,380


Map of location quotient of computer user support specialists by state, May 2021


States with the highest concentration of jobs and location quotients in Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 11,760 7.57 1.63 $ 27.31 $ 56,800
Arizona 19,990 6.94 1.49 $ 26.54 $ 55,190
Vermont 1,740 6.12 1.32 $ 27.93 $ 58,100
Colorado 15,660 5.97 1.29 $ 31.38 $ 65,270
Missouri 16,270 5.96 1.28 $ 26.57 $ 55,270


Map of annual mean wages of computer user support specialists by state, May 2021


Top paying states for Computer User Support Specialists:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 3,900 5.89 1.27 $ 35.54 $ 73,930
California 66,080 4.00 0.86 $ 34.51 $ 71,790
Massachusetts 16,640 4.90 1.06 $ 34.17 $ 71,080
Colorado 15,660 5.97 1.29 $ 31.38 $ 65,270
New York 37,830 4.36 0.94 $ 31.07 $ 64,630



Map of employment of computer user support specialists by area, May 2021


Metropolitan areas with the highest employment level in Computer User Support Specialists:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 35,810 4.13 0.89 $ 32.68 $ 67,970
Dallas-Fort Worth-Arlington, TX 24,860 6.93 1.49 $ 26.32 $ 54,750
Los Angeles-Long Beach-Anaheim, CA 19,480 3.41 0.73 $ 31.32 $ 65,150
Washington-Arlington-Alexandria, DC-VA-MD-WV 18,000 6.14 1.32 $ 32.03 $ 66,620
Chicago-Naperville-Elgin, IL-IN-WI 17,910 4.23 0.91 $ 26.93 $ 56,010
Phoenix-Mesa-Scottsdale, AZ 15,740 7.44 1.60 $ 26.83 $ 55,810
Atlanta-Sandy Springs-Roswell, GA 14,600 5.64 1.21 $ 29.29 $ 60,910
Boston-Cambridge-Nashua, MA-NH 13,960 5.40 1.16 $ 34.64 $ 72,040
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 12,920 4.87 1.05 $ 29.35 $ 61,040
Houston-The Woodlands-Sugar Land, TX 12,800 4.42 0.95 $ 26.08 $ 54,240


Map of location quotient of computer user support specialists by area, May 2021


Metropolitan areas with the highest concentration of jobs and location quotients in Computer User Support Specialists:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Carson City, NV 550 18.31 3.94 $ 34.20 $ 71,130
Sacramento--Roseville--Arden-Arcade, CA 12,180 12.40 2.67 $ 43.50 $ 90,480
Jefferson City, MO 850 11.75 2.53 $ 25.99 $ 54,060
Provo-Orem, UT 3,190 11.71 2.52 $ 25.51 $ 53,060
Ithaca, NY 520 11.25 2.42 $ 31.44 $ 65,400
Boulder, CO 2,040 11.23 2.42 $ 34.92 $ 72,630
Burlington-South Burlington, VT 1,100 9.57 2.06 $ 28.73 $ 59,750
Ann Arbor, MI 1,920 9.51 2.05 $ 24.67 $ 51,320
Lansing-East Lansing, MI 1,760 8.92 1.92 $ 25.68 $ 53,420
Salt Lake City, UT 6,470 8.71 1.88 $ 28.49 $ 59,260