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Occupational Employment Statistics
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Occupational Employment and Wages, May 2019

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
68,050 2.8 % $15.88 $33,030 1.0 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $10.51 $12.34 $14.72 $18.17 $23.06
Annual Wage (2) $21,870 $25,670 $30,610 $37,790 $47,970


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 15,910 1.78 $14.59 $30,350
General Medical and Surgical Hospitals 13,740 0.25 $15.76 $32,780
Offices of Physicians 5,170 0.20 $15.11 $31,430
Traveler Accommodation 4,770 0.23 $16.73 $34,800
Local Government, excluding schools and hospitals (OES Designation) 2,290 0.04 $19.91 $41,400

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 15,910 1.78 $14.59 $30,350
Electronics and Appliance Stores 1,250 0.26 $14.07 $29,270
General Medical and Surgical Hospitals 13,740 0.25 $15.76 $32,780
Traveler Accommodation 4,770 0.23 $16.73 $34,800
Outpatient Care Centers 2,080 0.22 (8) (8)

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Securities, Commodity Contracts, and Other Financial Investments and Related Activities 30 (7) $20.88 $43,440
Local Government, excluding schools and hospitals (OES Designation) 2,290 0.04 $19.91 $41,400
Accounting, Tax Preparation, Bookkeeping, and Payroll Services 180 0.02 $19.75 $41,080
Civic and Social Organizations 50 0.01 $19.71 $41,000
Truck Transportation 320 0.02 $19.04 $39,610


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 11,960 0.69 1.48 $19.72 $41,010
Texas 5,380 0.43 0.93 $13.44 $27,950
Florida 5,060 0.58 1.24 $13.93 $28,970
New York 3,100 0.33 0.70 $19.08 $39,680
Ohio 2,770 0.51 1.10 $13.97 $29,050




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 1,550 1.11 2.40 $15.60 $32,450
Louisiana 1,860 0.97 2.09 $12.55 $26,110
South Carolina 1,550 0.73 1.58 $14.15 $29,430
Hawaii 440 0.70 1.51 $19.57 $40,700
California 11,960 0.69 1.48 $19.72 $41,010




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Connecticut 880 0.53 1.14 $20.90 $43,470
District of Columbia 240 0.33 0.71 $20.50 $42,640
California 11,960 0.69 1.48 $19.72 $41,010
Hawaii 440 0.70 1.51 $19.57 $40,700
New York 3,100 0.33 0.70 $19.08 $39,680





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Los Angeles-Long Beach-Anaheim, CA 5,030 0.81 1.74 $17.25 $35,870
New York-Newark-Jersey City, NY-NJ-PA 3,350 0.35 0.75 $19.09 $39,710
Miami-Fort Lauderdale-West Palm Beach, FL 1,950 0.74 1.59 $14.58 $30,320
Chicago-Naperville-Elgin, IL-IN-WI 1,850 0.40 0.85 $17.25 $35,870
Atlanta-Sandy Springs-Roswell, GA 1,840 0.67 1.45 $16.28 $33,870
Dallas-Fort Worth-Arlington, TX 1,660 0.45 0.98 $13.55 $28,190
San Diego-Carlsbad, CA 1,350 0.90 1.95 $20.16 $41,930
Las Vegas-Henderson-Paradise, NV 1,340 1.31 2.84 $15.74 $32,740
Houston-The Woodlands-Sugar Land, TX 1,110 0.36 0.79 $14.83 $30,850
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 1,080 0.38 0.81 $16.09 $33,460




Metropolitan areas with the highest concentration of jobs and location quotients in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Monroe, LA 120 1.53 3.30 $12.21 $25,400
Vineland-Bridgeton, NJ 90 1.52 3.28 $14.42 $30,000
Dothan, AL 80 1.45 3.13 $12.09 $25,140
Redding, CA 100 1.43 3.08 $15.50 $32,240
Las Vegas-Henderson-Paradise, NV 1,340 1.31 2.84 $15.74 $32,740
Lawton, OK 50 1.21 2.61 $9.86 $20,520
Atlantic City-Hammonton, NJ 160 1.21 2.62 $11.97 $24,890
Charleston-North Charleston, SC 430 1.19 2.58 $14.33 $29,810
Gainesville, GA 100 1.10 2.37 $16.44 $34,200
Lansing-East Lansing, MI 230 1.06 2.30 $14.51 $30,190