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Summary

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Video transcript available at https://www.youtube.com/watch?v=N6wsqmVAvnQ.
Quick Facts: Lodging Managers
2023 Median Pay $65,360 per year
$31.42 per hour
Typical Entry-Level Education High school diploma or equivalent
Work Experience in a Related Occupation Less than 5 years
On-the-job Training None
Number of Jobs, 2022 50,800
Job Outlook, 2022-32 7% (Faster than average)
Employment Change, 2022-32 3,400

What Lodging Managers Do

Lodging managers ensure that guests have a pleasant experience at an accommodations facility. They also plan, direct, or coordinate activities to ensure that the facility is efficient and profitable.

Work Environment

Most lodging managers work full time. Work schedules may vary and often include evenings, weekends, and holidays. Because these facilities are open around the clock, some managers are on call 24 hours a day.

How to Become a Lodging Manager

To enter the occupation, lodging managers typically take one of three paths: a high school diploma combined with several years of experience working in a lodging facility, a bachelor’s degree in hospitality or hotel management, or an associate’s degree or certificate in hotel management.

Pay

The median annual wage for lodging managers was $65,360 in May 2023.

Job Outlook

Employment of lodging managers is projected to grow 7 percent from 2022 to 2032, faster than the average for all occupations.

About 5,400 openings for lodging managers are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

State & Area Data

Explore resources for employment and wages by state and area for lodging managers.

Similar Occupations

Compare the job duties, education, job growth, and pay of lodging managers with similar occupations.

More Information, Including Links to O*NET

Learn more about lodging managers by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Lodging Managers Do About this section

Lodging managers
Lodging managers ensure that company standards for guest services are met.

Lodging managers ensure that guests have a pleasant experience at a hotel, motel, or other type of facility with accommodations. Lodging managers also plan, direct, or coordinate activities to ensure that the facility is efficient and profitable.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about the lodging facility's policies and services
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the facility is well run
  • Coordinate the facility's front-desk activities and resolve problems
  • Set budgets, approve expenditures, and allocate funds to various departments
  • Keep track of how much money the facility is making

A comfortable room and a helpful staff can make being away from home an enjoyable experience for guests. Lodging managers, who occasionally greet and register guests, try to make sure that guests have a good experience.

Lodging establishments vary in size, from bed and breakfasts with just a few rooms to resorts with thousands of rooms. Facilities are sometimes identified according to the level of amenities they offer, such as limited service or full service. The larger the number of amenities a facility provides—for example, a swimming pool, a casino, and a restaurant—the greater the range of duties for lodging managers who oversee them.

The following are examples of types of lodging managers:

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that facility operations meet a group’s expectations.

Front-desk managers coordinate reservations and room assignments and train and direct the facility’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-desk managers are also responsible for adjusting bills.

General managers oversee all lodging operations at a facility. At large establishments with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include human resources, marketing and sales, recreational facilities, and others. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers direct a property’s finances. Their responsibilities include monitoring room sales and reservations, overseeing accounting and cash-flow matters, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Work Environment About this section

Lodging managers
The majority of lodging managers work in traditional hotels and motels.

Lodging managers held about 50,800 jobs in 2022. The largest employers of lodging managers were as follows:

Traveler accommodation 69%
Self-employed workers 17
RV (recreational vehicle) parks and recreational camps 4

The pressures of coordinating a wide range of activities, turning a profit for investors, and dealing with dissatisfied guests may be stressful.

Work Schedules

Most lodging managers work full time. Work schedules may vary and often include evenings, weekends, and holidays. Because these facilities are open around the clock, some managers are on call 24 hours a day.

How to Become a Lodging Manager About this section

Lodging managers
Full-service facilities may prefer to hire candidates who have a degree in hospitality or hotel management.

To enter the occupation, lodging managers typically take one of three paths: a high school diploma combined with several years of experience working in a lodging facility, a bachelor’s degree in hospitality or hotel management, or an associate’s degree or certificate in hotel management.

Education

Lodging managers typically need at least a high school diploma to enter the occupation. High school students interested in becoming a lodging manger may benefit from taking classes in hospitality management, which may be offered at some high schools.

Full-service facilities may prefer to hire candidates who have a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, housekeeping, food service management, and hotel maintenance, as well as in business subjects such as accounting, marketing, and sales. Systems training is also an integral part of many degree programs, because lodging facilities use hospitality-specific software in reservations, billing, and housekeeping management. Employers may seek candidates whose degree is from an accredited hospitality management program.

At limited-service facilities, candidates with an associate’s degree or a certificate in hotel, restaurant, or hospitality management may qualify for lodging manager positions. Technical institutes and vocational or trade schools also may offer courses that are recognized by the hospitality industry.

Work Experience in a Related Occupation

To enter the occupation, lodging managers with a high school diploma or its equivalent typically need experience working in guest services, at the front desk, or in related positions. Candidates with a degree often have experience too, which they gain through internships or by working as a management trainee.

Licenses, Certifications, and Registrations

Professional certification may be beneficial. For example, the American Hotel & Lodging Educational Institute (AHLEI) offers the Certified Hospitality and Tourism Management Program (CHTMP) for high school students, which requires passing exams and completing industry work experience. College students and working professionals can obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Lodging facility employees who show leadership potential and have several years of experience may qualify for assistant manager positions.

Large facilities, including well-established chains, may offer better advancement opportunities than small, independently owned ones. For example, opportunities may include advancing from assistant manager to manager or from managing one facility to managing several in a region.

Important Qualities

Business skills. Lodging managers need to operate a facility that is profitable. To do so, they must be able to address budget matters and coordinate and supervise workers. 

Customer-service skills. Lodging managers must have excellent customer-service skills. Satisfying guests is critical to a facility’s success and helps to ensure their loyalty.

Interpersonal skills. Lodging managers interact regularly with many different people. They must be effective communicators and be able to have positive interactions with guests and staff, even in stressful situations.

Leadership skills. Lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints.

Listening skills. Lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff.

Organizational skills. Lodging managers need to keep track of many different schedules, budgets, and people at once.

Problem-solving skills. Lodging managers must be able to resolve personnel issues and guest complaints.

Pay About this section

Lodging Managers

Median annual wages, May 2023

Other management occupations

$102,510

Lodging managers

$65,360

Total, all occupations

$48,060

 

The median annual wage for lodging managers was $65,360 in May 2023. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $39,270, and the highest 10 percent earned more than $127,090.

In May 2023, the median annual wages for lodging managers in the top industries in which they worked were as follows:

Traveler accommodation $64,730
RV (recreational vehicle) parks and recreational camps 59,640

Most lodging managers work full time. Work schedules may vary and often include evenings, weekends, and holidays. Because these facilities are open around the clock, some managers are on call 24 hours a day.

Job Outlook About this section

Lodging Managers

Percent change in employment, projected 2022-32

Lodging managers

7%

Other management occupations

5%

Total, all occupations

3%

 

Employment of lodging managers is projected to grow 7 percent from 2022 to 2032, faster than the average for all occupations.

About 5,400 openings for lodging managers are projected each year, on average, over the decade. Many of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Employment

Overall travel spending patterns will translate to strong demand for lodging managers in hotels and other lodging establishments. However, the growth of short-term rentals has offered competition for traditional hotels, which may limit demand for these workers.

Employment projections data for lodging managers, 2022-32
Occupational Title SOC Code Employment, 2022 Projected Employment, 2032 Change, 2022-32 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Lodging managers

11-9081 50,800 54,200 7 3,400 Get data

State & Area Data About this section

Occupational Employment and Wage Statistics (OEWS)

The Occupational Employment and Wage Statistics (OEWS) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OEWS data maps for employment and wages by state and area.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.org. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

CareerOneStop

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of lodging managers.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help on Entry-Level Education 2023 MEDIAN PAY Help on Median Pay
Food service managers Food Service Managers

Food service managers are responsible for the daily operation of restaurants or other establishments that prepare and serve food and beverages.

High school diploma or equivalent $63,060
Gaming services occupations Gambling Services Workers

Gambling services workers serve customers in gambling establishments, such as casinos or racetracks.

High school diploma or equivalent $34,380
Human resources managers Human Resources Managers

Human resources managers plan, coordinate, and direct the administrative functions of an organization.

Bachelor's degree $136,350
Property and community association managers Property, Real Estate, and Community Association Managers

Property, real estate, and community association managers oversee many aspects of residential, commercial, or industrial properties.

High school diploma or equivalent $62,850
Sales managers Sales Managers

Sales managers direct organizations' sales teams.

Bachelor's degree $135,160

Contacts for More Information About this section

For information about lodging workers' professional development, training programs, and more, visit 

American Hotel & Lodging Educational Institute (AHLEI)

Association of Lodging Professionals (ALP)

For information about schools and educational programs in hotel and restaurant management, visit

Accreditation Commission for Programs in Hospitality Administration (ACPHA)

International Council on Hotel, Restaurant, and Institutional Education (CHRIE)

O*NET

Lodging Managers

Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Lodging Managers,
at https://www.bls.gov/ooh/management/lodging-managers.htm (visited July 14, 2024).

Last Modified Date: Wednesday, April 17, 2024

What They Do

The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised. This tab also covers different types of occupational specialties.

Work Environment

The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked. It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face.

How to Become One

The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation.

Pay

The Pay tab describes typical earnings and how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. For most profiles, this tab has a table with wages in the major industries employing the occupation. It does not include pay for self-employed workers, agriculture workers, or workers in private households because these data are not collected by the Occupational Employment and Wage Statistics (OEWS) survey, the source of BLS wage data in the OOH.

State & Area Data

The State and Area Data tab provides links to state and area occupational data from the Occupational Employment and Wage Statistics (OEWS) program, state projections data from Projections Central, and occupational information from the Department of Labor's CareerOneStop.

Job Outlook

The Job Outlook tab describes the factors that affect employment growth or decline in the occupation, and in some instances, describes the relationship between the number of job seekers and the number of job openings.

Similar Occupations

The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile.

Contacts for More Information

The More Information tab provides the Internet addresses of associations, government agencies, unions, and other organizations that can provide additional information on the occupation. This tab also includes links to relevant occupational information from the Occupational Information Network (O*NET).

2023 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2023, the median annual wage for all workers was $48,060.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

Work experience in a related occupation

Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education.

Number of Jobs, 2022

The employment, or size, of this occupation in 2022, which is the base year of the 2022-32 employment projections.

Job Outlook, 2022-32

The projected percent change in employment from 2022 to 2032. The average growth rate for all occupations is 3 percent.

Employment Change, 2022-32

The projected numeric change in employment from 2022 to 2032.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Employment Change, projected 2022-32

The projected numeric change in employment from 2022 to 2032.

Growth Rate (Projected)

The percent change of employment for each occupation from 2022 to 2032.

Projected Number of New Jobs

The projected numeric change in employment from 2022 to 2032.

Projected Growth Rate

The projected percent change in employment from 2022 to 2032.

2023 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2023, the median annual wage for all workers was $48,060.