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Occupational Employment and Wages, May 2016
43-2011 Switchboard Operators, Including Answering Service
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.
National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation
National estimates for this occupation: Top
Employment estimate and mean wage estimates for this occupation:
| Employment (1) |
Employment
RSE (3) |
Mean hourly
wage |
Mean annual
wage (2) |
Wage RSE (3) |
| 90,910 |
1.9 % |
$14.29 |
$29,720 |
0.5 % |
Percentile wage estimates for this occupation:
| Percentile |
10% |
25% |
50%
(Median) |
75% |
90% |
| Hourly Wage |
$9.60 |
$11.05 |
$13.47 |
$16.60 |
$20.23 |
| Annual Wage (2) |
$19,960 |
$22,970 |
$28,030 |
$34,530 |
$42,090 |
Industry profile for this occupation: Top
Industries with the highest published employment and wages for this occupation are provided.
For a list of all industries with employment in this occupation, see the Create Customized Tables function.
Industries with the highest levels of employment in this occupation:
| Industry |
Employment (1) |
Percent of industry employment |
Hourly mean wage |
Annual mean wage (2) |
| Business Support Services |
17,110 |
1.86 |
$12.94 |
$26,920 |
| General Medical and Surgical Hospitals |
15,260 |
0.28 |
$14.63 |
$30,440 |
| Automobile Dealers |
7,430 |
0.58 |
$12.76 |
$26,540 |
| Offices of Physicians |
7,060 |
0.28 |
$14.11 |
$29,350 |
| Traveler Accommodation |
5,840 |
0.30 |
$15.23 |
$31,680 |
Industries with the highest concentration of employment in this occupation:
Top paying industries for this occupation:
Geographic profile for this occupation: Top
States and areas with the highest published employment, location quotients, and wages for this occupation are provided.
For a list of all areas with employment in this occupation, see the Create Customized Tables function.
States with the highest employment level in this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| California |
11,710 |
0.73 |
1.13 |
$16.24 |
$33,780 |
| Texas |
7,260 |
0.62 |
0.95 |
$13.42 |
$27,900 |
| Florida |
5,940 |
0.72 |
1.12 |
$12.77 |
$26,560 |
| New York |
5,580 |
0.61 |
0.95 |
$16.87 |
$35,090 |
| Pennsylvania |
4,060 |
0.71 |
1.09 |
$13.92 |
$28,940 |
States with the highest concentration of jobs and location quotients in this occupation:
| State |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| Nevada |
1,710 |
1.35 |
2.08 |
$14.96 |
$31,130 |
| Louisiana |
2,430 |
1.27 |
1.96 |
$12.65 |
$26,300 |
| Hawaii |
790 |
1.25 |
1.94 |
$18.39 |
$38,250 |
| Rhode Island |
560 |
1.17 |
1.81 |
$14.31 |
$29,770 |
| Mississippi |
1,100 |
0.99 |
1.52 |
$11.57 |
$24,070 |
Top paying States for this occupation:
Metropolitan areas with the highest employment level in this occupation:
| Metropolitan area |
Employment (1) |
Employment per thousand jobs |
Location quotient (9) |
Hourly mean wage |
Annual mean wage (2) |
| New York-Jersey City-White Plains, NY-NJ Metropolitan Division |
3,590 |
0.55 |
0.84 |
$17.94 |
$37,310 |
| Los Angeles-Long Beach-Glendale, CA Metropolitan Division |
3,310 |
0.78 |
1.21 |
$15.96 |
$33,200 |
| Atlanta-Sandy Springs-Roswell, GA |
2,360 |
0.92 |
1.43 |
$13.68 |
$28,450 |
| Dallas-Plano-Irving, TX Metropolitan Division |
2,020 |
0.83 |
1.28 |
$12.87 |
$26,760 |
| Chicago-Naperville-Arlington Heights, IL Metropolitan Division |
1,850 |
0.51 |
0.78 |
$16.10 |
$33,480 |
| Houston-The Woodlands-Sugar Land, TX |
1,480 |
0.50 |
0.78 |
$17.05 |
$35,470 |
| Las Vegas-Henderson-Paradise, NV |
1,420 |
1.52 |
2.35 |
$15.33 |
$31,880 |
| Anaheim-Santa Ana-Irvine, CA Metropolitan Division |
1,360 |
0.87 |
1.34 |
$14.75 |
$30,670 |
| Kansas City, MO-KS |
1,180 |
1.14 |
1.75 |
$13.43 |
$27,920 |
| Boston-Cambridge-Newton, MA NECTA Division |
1,070 |
0.59 |
0.92 |
$16.74 |
$34,830 |
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