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Occupational Employment and Wage Statistics
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Occupational Employment and Wages, May 2020

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for Switchboard Operators, Including Answering Service
Industry profile for Switchboard Operators, Including Answering Service
Geographic profile for Switchboard Operators, Including Answering Service

National estimates for Switchboard Operators, Including Answering Service: Top

Employment estimate and mean wage estimates for Switchboard Operators, Including Answering Service:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
59,270 3.3 % $ 16.34 $ 33,980 1.2 %

Percentile wage estimates for Switchboard Operators, Including Answering Service:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $ 10.83 $ 12.84 $ 15.11 $ 18.64 $ 23.83
Annual Wage (2) $ 22,530 $ 26,710 $ 31,430 $ 38,780 $ 49,570


Industry profile for Switchboard Operators, Including Answering Service: Top

Industries with the highest published employment and wages for Switchboard Operators, Including Answering Service are provided. For a list of all industries with employment in Switchboard Operators, Including Answering Service, see the Create Customized Tables function.

Industries with the highest levels of employment in Switchboard Operators, Including Answering Service:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 13,860 1.67 $ 14.74 $ 30,660
General Medical and Surgical Hospitals 12,830 0.23 $ 16.29 $ 33,870
Offices of Physicians 4,450 0.17 $ 15.36 $ 31,940
Traveler Accommodation 2,950 0.19 $ 17.54 $ 36,480
Local Government, excluding schools and hospitals (OEWS Designation) 2,230 0.04 $ 20.04 $ 41,690

Industries with the highest concentration of employment in Switchboard Operators, Including Answering Service:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 13,860 1.67 $ 14.74 $ 30,660
Electronics and Appliance Stores 1,400 0.31 $ 14.74 $ 30,670
Outpatient Care Centers 2,180 0.23 (8) (8)
General Medical and Surgical Hospitals 12,830 0.23 $ 16.29 $ 33,870
Traveler Accommodation 2,950 0.19 $ 17.54 $ 36,480

Top paying industries for Switchboard Operators, Including Answering Service:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Residential Building Construction 110 0.01 $ 22.01 $ 45,790
Legal Services 300 0.03 $ 20.73 $ 43,120
Local Government, excluding schools and hospitals (OEWS Designation) 2,230 0.04 $ 20.04 $ 41,690
Truck Transportation 340 0.02 $ 18.93 $ 39,360
Offices of Dentists 90 0.01 $ 18.89 $ 39,280


Geographic profile for Switchboard Operators, Including Answering Service: Top

States and areas with the highest published employment, location quotients, and wages for Switchboard Operators, Including Answering Service are provided. For a list of all areas with employment in Switchboard Operators, Including Answering Service, see the Create Customized Tables function.





States with the highest employment level in Switchboard Operators, Including Answering Service:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 10,390 0.63 1.48 $ 20.87 $ 43,400
Texas 5,450 0.45 1.06 $ 13.72 $ 28,530
Florida 4,690 0.56 1.30 $ 14.72 $ 30,620
Illinois 2,250 0.40 0.94 $ 16.48 $ 34,270
New York 2,240 0.26 0.61 $ 19.64 $ 40,850




States with the highest concentration of jobs and location quotients in Switchboard Operators, Including Answering Service:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 1,040 0.83 1.95 $ 15.81 $ 32,880
South Carolina 1,390 0.69 1.62 $ 14.75 $ 30,680
Hawaii 380 0.67 1.56 $ 19.36 $ 40,270
Vermont 180 0.65 1.53 $ 15.41 $ 32,060
California 10,390 0.63 1.48 $ 20.87 $ 43,400




Top paying states for Switchboard Operators, Including Answering Service:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 170 0.24 0.57 $ 22.54 $ 46,880
California 10,390 0.63 1.48 $ 20.87 $ 43,400
New York 2,240 0.26 0.61 $ 19.64 $ 40,850
Connecticut 700 0.45 1.06 $ 19.49 $ 40,550
Hawaii 380 0.67 1.56 $ 19.36 $ 40,270





Metropolitan areas with the highest employment level in Switchboard Operators, Including Answering Service:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Los Angeles-Long Beach-Anaheim, CA 4,050 0.69 1.63 $ 17.90 $ 37,240
New York-Newark-Jersey City, NY-NJ-PA 2,780 0.31 0.74 $ 18.17 $ 37,800
Dallas-Fort Worth-Arlington, TX 2,030 0.56 1.33 $ 13.47 $ 28,030
Miami-Fort Lauderdale-West Palm Beach, FL 1,680 0.67 1.57 $ 15.95 $ 33,180
Chicago-Naperville-Elgin, IL-IN-WI 1,580 0.36 0.85 $ 17.16 $ 35,680
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 1,210 0.45 1.05 $ 17.07 $ 35,500
Atlanta-Sandy Springs-Roswell, GA 1,170 0.45 1.04 $ 16.14 $ 33,560
Houston-The Woodlands-Sugar Land, TX 1,150 0.39 0.91 $ 14.90 $ 31,000
Boston-Cambridge-Nashua, MA-NH 950 0.36 0.85 $ 17.84 $ 37,120
Washington-Arlington-Alexandria, DC-VA-MD-WV 900 0.30 0.70 $ 17.70 $ 36,820




Metropolitan areas with the highest concentration of jobs and location quotients in Switchboard Operators, Including Answering Service:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Vallejo-Fairfield, CA 580 4.40 10.32 (8) (8)
Atlantic City-Hammonton, NJ 250 2.25 5.29 $ 12.84 $ 26,710
Dothan, AL 100 1.74 4.07 $ 12.39 $ 25,760
Anniston-Oxford-Jacksonville, AL 70 1.61 3.77 $ 10.62 $ 22,090
Monroe, LA 110 1.59 3.74 (8) (8)
Grand Island, NE 50 1.34 3.15 $ 11.63 $ 24,190
Lafayette, LA 250 1.31 3.08 $ 13.40 $ 27,860
Lawton, OK 40 1.07 2.52 $ 10.44 $ 21,710
Hattiesburg, MS 70 1.07 2.52 $ 12.29 $ 25,570
Wausau, WI 70 1.07 2.50 $ 13.73 $ 28,560




Top paying metropolitan areas for Switchboard Operators, Including Answering Service:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
San Jose-Sunnyvale-Santa Clara, CA 340 0.31 0.73 $ 25.72 $ 53,500
San Francisco-Oakland-Hayward, CA 840 0.36 0.85 $ 25.36 $ 52,750
Iowa City, IA 30 0.37 0.87 $ 23.36 $ 48,580
San Diego-Carlsbad, CA (8) (8) (8) $ 22.02 $ 45,810
Stockton-Lodi, CA 200 0.82 1.92 $ 21.17 $ 44,040
Kahului-Wailuku-Lahaina, HI 50 0.69 1.63 $ 20.98 $ 43,630
Binghamton, NY 70 0.74 1.73 $ 20.80 $ 43,260
Ann Arbor, MI (8) (8) (8) $ 20.71 $ 43,080
Salinas, CA 70 0.43 1.01 $ 20.69 $ 43,040
New Haven, CT 260 0.96 2.25 $ 20.25 $ 42,120

Nonmetropolitan areas with the highest employment in Switchboard Operators, Including Answering Service:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Southwest Louisiana nonmetropolitan area 950 13.96 32.76 $ 12.93 $ 26,890
Northeast Mississippi nonmetropolitan area 110 0.50 1.18 $ 12.60 $ 26,200
Northwest Illinois nonmetropolitan area 100 0.82 1.93 $ 14.30 $ 29,740
South Nebraska nonmetropolitan area 90 0.60 1.40 $ 16.04 $ 33,370
Kansas nonmetropolitan area 80 0.22 0.53 $ 13.16 $ 27,370

Nonmetropolitan areas with the highest concentration of jobs and location quotients in Switchboard Operators, Including Answering Service:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Southwest Louisiana nonmetropolitan area 950 13.96 32.76 $ 12.93 $ 26,890
Northwest Illinois nonmetropolitan area 100 0.82 1.93 $ 14.30 $ 29,740
South Florida nonmetropolitan area 60 0.80 1.89 $ 13.37 $ 27,810
Eastern Sierra-Mother Lode Region of California nonmetropolitan area 40 0.75 1.76 $ 15.93 $ 33,140
West Central-Southwest New Hampshire nonmetropolitan area 70 0.70 1.63 $ 17.51 $ 36,410

Top paying nonmetropolitan areas for Switchboard Operators, Including Answering Service:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Hawaii / Kauai nonmetropolitan area 50 0.51 1.21 $ 20.55 $ 42,740
North Coast Region of California nonmetropolitan area 60 0.62 1.46 $ 18.64 $ 38,780
Alaska nonmetropolitan area (8) (8) (8) $ 18.31 $ 38,090
Balance of Lower Peninsula of Michigan nonmetropolitan area 60 0.23 0.54 $ 18.12 $ 37,680
West Central-Southwest New Hampshire nonmetropolitan area 70 0.70 1.63 $ 17.51 $ 36,410


About May 2020 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OEWS estimates and related information:

May 2020 National Occupational Employment and Wage Estimates

May 2020 State Occupational Employment and Wage Estimates

May 2020 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2020 National Industry-Specific Occupational Employment and Wage Estimates

May 2020 Occupation Profiles

Technical Notes

 

Last Modified Date: March 31, 2021