Department of Labor Logo United States Department of Labor
Dot gov

The .gov means it's official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you're on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Occupational Employment and Wage Statistics

Occupational Employment and Wages, May 2022

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.


National estimates for Customer Service Representatives
Industry profile for Customer Service Representatives
Geographic profile for Customer Service Representatives

National estimates for Customer Service Representatives:

Employment estimate and mean wage estimates for Customer Service Representatives:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,879,840 0.7 % $ 19.80 $ 41,190 0.1 %

Percentile wage estimates for Customer Service Representatives:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $ 13.46 $ 15.16 $ 18.16 $ 22.60 $ 28.67
Annual Wage (2) $ 27,990 $ 31,520 $ 37,780 $ 47,010 $ 59,630


Industry profile for Customer Service Representatives:

Industries with the highest published employment and wages for Customer Service Representatives are provided. For a list of all industries with employment in Customer Service Representatives, see the Create Customized Tables function.

Industries with the highest levels of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 291,470 36.43 $ 17.12 $ 35,600
General Merchandise Retailers 213,490 6.63 $ 16.30 $ 33,900
Agencies, Brokerages, and Other Insurance Related Activities 152,910 11.97 $ 21.70 $ 45,130
Credit Intermediation and Related Activities (5221 and 5223 only) 135,930 6.71 $ 21.07 $ 43,830
Insurance Carriers 129,810 10.76 $ 22.14 $ 46,060

Industries with the highest concentration of employment in Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 291,470 36.43 $ 17.12 $ 35,600
Agencies, Brokerages, and Other Insurance Related Activities 152,910 11.97 $ 21.70 $ 45,130
Insurance Carriers 129,810 10.76 $ 22.14 $ 46,060
Travel Arrangement and Reservation Services 13,790 8.39 $ 19.59 $ 40,740
Fuel Dealers 5,670 8.01 $ 19.66 $ 40,890

Top paying industries for Customer Service Representatives:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Iron and Steel Mills and Ferroalloy Manufacturing 290 0.36 $ 33.47 $ 69,610
Natural Gas Distribution 5,180 4.72 $ 32.14 $ 66,840
Railroad Rolling Stock Manufacturing 120 0.63 $ 31.72 $ 65,980
Deep Sea, Coastal, and Great Lakes Water Transportation 520 1.47 $ 31.36 $ 65,240
Aerospace Product and Parts Manufacturing 1,670 0.35 $ 31.02 $ 64,520


Geographic profile for Customer Service Representatives:

States and areas with the highest published employment, location quotients, and wages for Customer Service Representatives are provided. For a list of all areas with employment in Customer Service Representatives, see the Create Customized Tables function.



Map of employment of customer service representatives by state, May 2022


States with the highest employment level in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 325,840 25.08 1.29 $ 18.53 $ 38,540
Florida 250,410 27.19 1.40 $ 18.66 $ 38,810
California 206,340 11.70 0.60 $ 22.76 $ 47,330
New York 145,480 15.97 0.82 $ 23.02 $ 47,890
Pennsylvania 119,300 20.53 1.05 $ 20.10 $ 41,810


Map of location quotient of customer service representatives by state, May 2022


States with the highest concentration of jobs and location quotients in Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 106,950 35.28 1.81 $ 19.14 $ 39,810
Utah 53,870 33.11 1.70 $ 19.06 $ 39,650
Florida 250,410 27.19 1.40 $ 18.66 $ 38,810
South Carolina 55,720 25.89 1.33 $ 17.43 $ 36,250
Texas 325,840 25.08 1.29 $ 18.53 $ 38,540


Map of annual mean wages of customer service representatives by state, May 2022


Top paying states for Customer Service Representatives:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 6,210 8.99 0.46 $ 24.97 $ 51,930
Massachusetts 65,250 18.30 0.94 $ 23.37 $ 48,610
Washington 50,160 14.73 0.76 $ 23.23 $ 48,330
New York 145,480 15.97 0.82 $ 23.02 $ 47,890
California 206,340 11.70 0.60 $ 22.76 $ 47,330



Map of employment of customer service representatives by area, May 2022


Metropolitan areas with the highest employment level in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 133,110 14.49 0.74 $ 23.75 $ 49,400
Dallas-Fort Worth-Arlington, TX 102,920 27.05 1.39 $ 19.64 $ 40,860
Chicago-Naperville-Elgin, IL-IN-WI 88,540 20.05 1.03 $ 21.26 $ 44,230
Phoenix-Mesa-Scottsdale, AZ 84,730 38.16 1.96 $ 19.49 $ 40,540
Los Angeles-Long Beach-Anaheim, CA 78,450 12.86 0.66 $ 22.21 $ 46,190
Atlanta-Sandy Springs-Roswell, GA 69,220 25.38 1.30 $ 19.35 $ 40,240
Miami-Fort Lauderdale-West Palm Beach, FL 68,960 26.28 1.35 $ 19.16 $ 39,850
Houston-The Woodlands-Sugar Land, TX 65,180 21.34 1.10 $ 18.59 $ 38,660
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 54,000 19.49 1.00 $ 21.24 $ 44,170
Boston-Cambridge-Nashua, MA-NH 51,020 18.87 0.97 $ 24.00 $ 49,910


Map of location quotient of customer service representatives by area, May 2022


Metropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Johnson City, TN 3,850 47.77 2.45 $ 17.12 $ 35,600
Provo-Orem, UT 12,300 43.15 2.22 $ 18.34 $ 38,140
Albany, GA 2,390 40.86 2.10 $ 14.90 $ 30,980
Lawrence, KS 1,890 38.76 1.99 $ 15.47 $ 32,180
Salt Lake City, UT 30,220 38.70 1.99 $ 20.02 $ 41,650
Phoenix-Mesa-Scottsdale, AZ 84,730 38.16 1.96 $ 19.49 $ 40,540
Saginaw, MI 2,860 36.31 1.86 $ 17.21 $ 35,790
Abilene, TX 2,460 34.81 1.79 $ 17.01 $ 35,380
Yuma, AZ 2,270 33.61 1.73 $ 16.76 $ 34,860
Tampa-St. Petersburg-Clearwater, FL 44,150 32.35 1.66 $ 18.73 $ 38,950


Map of annual mean wages of customer service representatives by area, May 2022


Top paying metropolitan areas for Customer Service Representatives:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
San Jose-Sunnyvale-Santa Clara, CA 11,050 9.84 0.51 $ 26.29 $ 54,690
San Francisco-Oakland-Hayward, CA 25,770 10.77 0.55 $ 25.95 $ 53,970
Seattle-Tacoma-Bellevue, WA 32,840 16.12 0.83 $ 24.71 $ 51,400
Boston-Cambridge-Nashua, MA-NH 51,020 18.87 0.97 $ 24.00 $ 49,910
New York-Newark-Jersey City, NY-NJ-PA 133,110 14.49 0.74 $ 23.75 $ 49,400
Stockton-Lodi, CA 2,830 10.31 0.53 $ 23.43 $ 48,730
Santa Rosa, CA 2,380 11.72 0.60 $ 23.15 $ 48,160
Santa Cruz-Watsonville, CA 1,020 10.56 0.54 $ 23.11 $ 48,070
Hartford-West Hartford-East Hartford, CT 10,550 18.95 0.97 $ 23.09 $ 48,020
Midland, MI 730 20.33 1.04 $ 23.00 $ 47,840

Nonmetropolitan areas with the highest employment in Customer Service Representatives:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Kansas nonmetropolitan area 4,910 12.81 0.66 $ 16.62 $ 34,570
Balance of Lower Peninsula of Michigan nonmetropolitan area 4,020 15.32 0.79 $ 18.14 $ 37,720
North Texas Region of Texas nonmetropolitan area 3,850 14.07 0.72 $ 16.22 $ 33,730
South Central Kentucky nonmetropolitan area 3,800 22.99 1.18 $ 14.77 $ 30,730
North Northeastern Ohio nonmetropolitan area (noncontiguous) 3,790 11.77 0.60 $ 18.34 $ 38,140

Nonmetropolitan areas with the highest concentration of jobs and location quotients in Customer Service Representatives:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
South Central Kentucky nonmetropolitan area 3,800 22.99 1.18 $ 14.77 $ 30,730
Southwest Virginia nonmetropolitan area 2,250 19.40 1.00 $ 16.01 $ 33,300
Big Thicket Region of Texas nonmetropolitan area 2,030 19.29 0.99 $ 15.24 $ 31,690
Southwest Louisiana nonmetropolitan area 1,260 18.87 0.97 $ 15.77 $ 32,810
East Kentucky nonmetropolitan area 1,750 17.89 0.92 $ 16.21 $ 33,710

Top paying nonmetropolitan areas for Customer Service Representatives:

Nonmetropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Alaska nonmetropolitan area 490 4.87 0.25 $ 22.39 $ 46,580
Massachusetts nonmetropolitan area 740 12.02 0.62 $ 22.16 $ 46,090
Eastern Sierra-Mother Lode Region of California nonmetropolitan area 330 5.47 0.28 $ 22.12 $ 46,020
East North Dakota nonmetropolitan area 580 9.47 0.49 $ 21.83 $ 45,410
West North Dakota nonmetropolitan area 1,090 9.87 0.51 $ 21.60 $ 44,930


About May 2022 National, State, Metropolitan, and Nonmetropolitan Area Occupational Employment and Wage Estimates

These estimates are calculated with data collected from employers in all industry sectors, all metropolitan and nonmetropolitan areas, and all states and the District of Columbia. The top employment and wage figures are provided above. The complete list is available in the downloadable XLS files.

The percentile wage estimate is the value of a wage below which a certain percent of workers fall. The median wage is the 50th percentile wage estimate—50 percent of workers earn less than the median and 50 percent of workers earn more than the median. More about percentile wages.


(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(9) The location quotient is the ratio of the area concentration of occupational employment to the national average concentration. A location quotient greater than one indicates the occupation has a higher share of employment than average, and a location quotient less than one indicates the occupation is less prevalent in the area than average.


Other OEWS estimates and related information:

May 2022 National Occupational Employment and Wage Estimates

May 2022 State Occupational Employment and Wage Estimates

May 2022 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates

May 2022 National Industry-Specific Occupational Employment and Wage Estimates

May 2022 Occupation Profiles

Technical Notes

 

Last Modified Date: April 25, 2023