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Occupational Employment Statistics
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Occupational Employment and Wages, May 2019

43-4051 Customer Service Representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,919,230 0.5 % $17.94 $37,320 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $11.05 $13.28 $16.69 $21.15 $27.11
Annual Wage (2) $22,980 $27,630 $34,710 $43,980 $56,380


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 331,060 37.12 $15.15 $31,520
Agencies, Brokerages, and Other Insurance Related Activities 168,940 14.26 $19.16 $39,860
Credit Intermediation and Related Activities (5221 And 5223 only) 154,830 7.57 $18.63 $38,740
Insurance Carriers 148,840 12.43 $19.75 $41,070
Employment Services 108,930 2.96 $16.88 $35,100

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 331,060 37.12 $15.15 $31,520
Electronic Shopping and Mail-Order Houses 63,520 16.33 $16.55 $34,420
Agencies, Brokerages, and Other Insurance Related Activities 168,940 14.26 $19.16 $39,860
Insurance Carriers 148,840 12.43 $19.75 $41,070
Cable and Other Subscription Programming 6,060 11.39 $19.12 $39,780

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Postal Service (federal government) 50 0.01 $32.25 $67,080
Natural Gas Distribution 7,460 6.82 $28.60 $59,480
Support Activities for Water Transportation 360 0.38 $24.97 $51,940
Other Investment Pools and Funds 140 1.48 $24.95 $51,900
Aerospace Product and Parts Manufacturing 1,790 0.34 $24.90 $51,790


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 291,550 23.45 1.18 $16.50 $34,320
Florida 267,430 30.41 1.53 $16.64 $34,620
California 208,600 12.00 0.60 $20.50 $42,650
New York 158,520 16.65 0.84 $20.44 $42,520
Pennsylvania 129,250 21.90 1.10 $18.01 $37,450




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 105,000 36.63 1.84 $17.02 $35,400
Utah 49,070 32.63 1.64 $16.78 $34,900
Florida 267,430 30.41 1.53 $16.64 $34,620
Idaho 18,340 25.23 1.27 $16.12 $33,520
Georgia 112,130 25.08 1.26 $16.85 $35,050




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 7,780 10.76 0.54 $22.30 $46,390
Massachusetts 65,510 18.10 0.91 $21.50 $44,730
California 208,600 12.00 0.60 $20.50 $42,650
New York 158,520 16.65 0.84 $20.44 $42,520
Washington 56,760 17.11 0.86 $20.40 $42,430





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 155,420 16.10 0.81 $21.00 $43,680
Dallas-Fort Worth-Arlington, TX 101,290 27.70 1.39 $17.94 $37,310
Chicago-Naperville-Elgin, IL-IN-WI 96,660 20.67 1.04 $19.29 $40,120
Phoenix-Mesa-Scottsdale, AZ 84,310 39.75 2.00 $17.53 $36,460
Miami-Fort Lauderdale-West Palm Beach, FL 78,700 29.79 1.50 $17.17 $35,710
Los Angeles-Long Beach-Anaheim, CA 78,560 12.59 0.63 $19.86 $41,310
Atlanta-Sandy Springs-Roswell, GA 73,800 26.90 1.35 $17.83 $37,090
Philadelphia-Camden-Wilmington, PA-NJ-DE-MD 63,720 22.15 1.11 $19.31 $40,160
Houston-The Woodlands-Sugar Land, TX 61,270 20.07 1.01 $16.95 $35,260
Tampa-St. Petersburg-Clearwater, FL 54,150 40.53 2.04 $16.85 $35,050