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Occupational Employment Statistics
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Occupational Employment and Wages, May 2019

15-1232 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes “Network and Computer Systems Administrators” (15-1244).

National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3) 		Mean hourly
wage		 Mean annual
wage (2) 		Wage RSE (3)
647,330 0.8 % $27.19 $56,550 0.4 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median) 		75% 90%
Hourly Wage $15.54 $19.39 $25.13 $32.72 $42.53
Annual Wage (2) $32,330 $40,340 $52,270 $68,060 $88,470

Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 151,410 6.97 $27.38 $56,950
Elementary and Secondary Schools 36,080 0.42 $23.95 $49,810
Management of Companies and Enterprises 32,020 1.30 $27.38 $56,960
Employment Services 30,180 0.82 $25.22 $52,470
Colleges, Universities, and Professional Schools 28,400 0.92 $26.26 $54,630

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 151,410 6.97 $27.38 $56,950
Software Publishers 26,600 6.16 $29.29 $60,930
Data Processing, Hosting, and Related Services 18,540 5.51 $27.59 $57,390
Computer and Peripheral Equipment Manufacturing 5,770 3.64 $39.65 $82,460
Electronic and Precision Equipment Repair and Maintenance 3,420 3.31 $22.50 $46,790

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Pipeline Transportation of Crude Oil 170 1.47 $46.04 $95,770
Monetary Authorities-Central Bank 380 1.98 $39.96 $83,120
Computer and Peripheral Equipment Manufacturing 5,770 3.64 $39.65 $82,460
Other Pipeline Transportation 30 0.39 $37.05 $77,070
State Government, excluding schools and hospitals (OES Designation) 17,650 0.81 $36.62 $76,180

Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 81,230 4.67 1.06 $33.68 $70,060
Texas 60,980 4.91 1.11 $25.09 $52,190
New York 45,250 4.75 1.08 $29.53 $61,420
Florida 42,560 4.84 1.10 $24.72 $51,420
Illinois 23,450 3.89 0.88 $25.66 $53,370




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 10,230 6.80 1.54 $25.53 $53,100
Arizona 17,740 6.19 1.40 $25.80 $53,670
Colorado 15,020 5.61 1.27 $29.01 $60,340
Washington 18,260 5.50 1.25 $30.08 $62,560
Connecticut 9,050 5.44 1.23 $29.57 $61,500




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 3,760 5.20 1.18 $34.48 $71,720
California 81,230 4.67 1.06 $33.68 $70,060
New Jersey 14,200 3.47 0.79 $32.31 $67,210
Massachusetts 19,360 5.35 1.21 $31.38 $65,270
Rhode Island 1,620 3.35 0.76 $31.17 $64,830





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Newark-Jersey City, NY-NJ-PA 42,840 4.44 1.01 $31.64 $65,800
Los Angeles-Long Beach-Anaheim, CA 24,030 3.85 0.87 $28.56 $59,410
Dallas-Fort Worth-Arlington, TX 23,120 6.32 1.43 $24.63 $51,220
Chicago-Naperville-Elgin, IL-IN-WI 19,250 4.12 0.93 $26.10 $54,280
Washington-Arlington-Alexandria, DC-VA-MD-WV 18,970 5.97 1.35 $31.40 $65,320
Atlanta-Sandy Springs-Roswell, GA 17,150 6.25 1.42 $26.71 $55,570
Boston-Cambridge-Nashua, MA-NH 17,040 6.09 1.38 $31.88 $66,310
San Francisco-Oakland-Hayward, CA 16,980 6.87 1.56 $36.37 $75,640
Houston-The Woodlands-Sugar Land, TX 14,540 4.76 1.08 $28.46 $59,200
Phoenix-Mesa-Scottsdale, AZ 14,000 6.60 1.50 $26.32 $54,740